Is anyone else having trouble with their QBO efile 1099's??

Hi there, janna.hsr,

I haven't received a report about having difficulties e-filing 1099 in QuickBooks Online (QBO). 

To isolate this issue, allow me to help you prepare the forms and submit them to the IRS.

To e-file the 1099 forms in QBO, you'll first review your company details and ensure that the information are correct.

Here's how:

1. From the left panel, select Workers, choose Contractors, then Prepare 1099s.
2. Select Let's get started.
3. Click the Edit (pencil) icon to update the information, then click Next.
4. Mark the box for types of payments available for contractors.
5. Select the expense accounts to use for these payments, then click Next.
6. If you need to add a new vendor, click Add from the Vendor list.
7. Add email field will be used to e-deliver 1099s to your contractors.
8. Click Next to proceed.
9. Click Finish preparing 1099s.

Once you click E-file for me, you'll be routed to our 1099 E-file Service standalone account:

1. Review and verify your 1099 forms, then click Continue.
2. Enter your billing information, then click Approve.
3. Choose the delivery option for contractor copies.
4. Verify or enter the missing email address for your contractors.
5. Click Continue.
6. Click View forms to get the Copy A.
7. Click Submit final forms to submit the form to the IRS.

I am also having trouble, I filed one batch and now the system will not add the remaining vendors to the batch.

Thanks for coming to the Community for help, @protournamentfishing.

I want to ask for more details about the issue you encounter when filing 1099.

Did you get any specific error message when adding the vendors? Additional information about this concern will help us look for the right solution in solving the problem.

In the meantime, let’s perform some basic troubleshooting steps to make sure the issue isn’t browser related. It’s possible that local internet cache files are the reason for this unexpected behavior. 

Let’s start logging in to QuickBooks using a private window. Here’s how:
•    Ctrl + Shift + P (Internet Explorer)
•    Command + Shift + N (Safari)
•    Ctrl+ Shift + N (Google Chrome)
•    Ctrl + Shift + P (Mozilla Firefox)

Once done, try filing your 1099 form again. If it works, you need to clear your browser’s cache. Here’s an article to help you with the process: How do I clear my browser cache and temporary Internet files?

That should do it. Please let me know how it goes after trying out the steps above. If you need further assistance, leave a reply below with added information or screenshots. I’ll be on a look out for your response. Wishing you and your business continued success!

I am having trouble too. I did get to the point where Intuit took credit card information to process 1099's and I see the payment taken from my bank account. But I can not see 1099 forms and I was to receive one and did not. I was also to receive one from another client who processed 1099s themselves, I got the email, but unable to open. I'm having sign in problems. I tried to get support on chat, but no one is responding.

Hi there, @conniemitchell.

Thank you for joining this thread. Let's get this problem handled.

After reviewing this thread, the steps provided by my colleague @KhimG is the correct information.

Since the steps above didn't resolve your issue, I'd recommend calling into QuickBooks Online Support Team for further assistance.

Here is a 1099-MISC form troubleshooting article as well: Troubleshooting 1099-MISC Form

If you have any more QuickBooks related questions, I'm always a Reply away. Happy Monday!

I am trying to e-file and am receiving the error below when trying to upload the forms.

(1099 E-File error -5555.).  

Any ideas?

Hi there, maharajpills,

Let's get rid of the error -5555 by performing the recommended steps in QuickBooks.

It's likely a result of a browser error. Let's open your account in a private window to see if we get the same thing. It disables the cache form saving your data, and it's a good way to check issues caused by a full cache.

When that works, delete or disable cache and temporary internet files to boost browser-related issues. Some stored data can impact the information being transmitted, thus causing the error to show up when uploading the forms.

As an alternative, make sure to use other supported browsers to get the best out of your QuickBooks experience.

If you're still getting the same results, I recommend contacting our QuicBooks Online Technical Team. They can investigate what's causing the error when you e-file 1099s.

Here's how to get in touch with them:

1. Log in to your QuickBooks account.
2. Click (?) Help at the right top.
3. Select Contact Us to connect with a live agent.
   
4. Enter a brief discussion of your concern, then click Let's talk.
5. Choose a way on how to get in touch with them.
   

Let me know how this goes by leaving a comment below. I'm always around to help you out.

I am trying to generate a 1099 for my contractor but every time I click on the load the 1099 e-service field nothing happens. It just takes me here and then stops. Can you advise?

I'm here to help you sort this out, Margot B.

This issue could be browser-related. The stored cache can affect the performance of QuickBooks Online which can cause unexpected behavior. Let's basic perform troubleshooting steps to resolve this.

To start, I suggest logging in to your account using a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser. 

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

After signing in, try to generate a 1099 again. If you're able to so, I suggest clearing the cache of your browser.  This helps remove its stored cache so QuickBooks will function efficiently.

If it doesn't work, I'd recommend using different browsers. They'll provide you the best and most secure experience with QuickBooks. For more details, please see this article: System Requirements  QuickBooks.

Additionally, I've included our QuickBooks Online Year End guide for reference. This article contains information that'll help you complete year-end tasks and end the year smoothly.

Please let us know if you need further assistance in managing your 1099. Doing so helps us to provide an accurate solution for you.

That did it - must have been my browser. Thank you!

I am having many difficulties with my 1099 with qb online.  I submit the 1099 information to e-file and the Intuit Verify page pops up and says "Invalid Information"..."Invalid Address: (contractor's name)" and doesn't let me proceed.   I have checked the contractor's address, it is correct, I have tried a 5-digit and a 9-digit zip code.  This is after spending three hours on customer service chat to get to this point.  

I've got your back, @huggablemug.

Let's make sure that you input the correct address information. There are times that QuickBooks doesn't accept a union of city, county, or zip code. You can utilize the  USPS Zip Lookup Tool to ensure you have the correct address. Let me show you how:

1. Head to the USPS Zip Lookup Tool at this link.
2. Click Find by Address.
3. Enter the necessary info.
4. Select Find.

For more info about the process, see this article: Validate an address for taxes. 

Once done, process 1099 again. If the issue persists, I suggest reaching out to our payroll support team. Currently, there is an on-going investigation about this error and they can add you to the list of the affected users. This way, you'll be notified, of any updates about the issue. 

If you need further help with this, please comment below. I'm always here to help you in any way I can. Have a wonderful day.

This is the message I receive when I click "E-file for me"

Thanks for providing a screenshot, chandlerrob57.

I checked in our system and our engineers are currently investigating the "Service Unavailable. The service will be restored as quickly as possible" error when e-filing your 1099s. 

I'd suggest reaching out to our Phone Support Team so they can add your account to the list of affected users and provide workarounds in submitting your forms. Also, you'll receive updates about the resolution via email. 

Thanks for your patience while we're working on a permanent fix to this issue. You can always post your questions here if you need anything else. Take care!

We are as getting "Please wait while we load the 1099 E-File Service..." and chat isn't helpful...

Thanks for joining in this thread, @midtownnow.

Let me share with you some steps on how to successfully E-file your 1099s in QuickBooks.

Sometimes local internet cache files stored in the system can cause unexpected behavior in the product. This can be the reason why you're getting this error message when filing the form.

I'll share with you some basic troubleshooting steps so you can get back to your business. First, access your account using a private window. This mode doesn't record any activity on your local device. Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Then, file again your 1099s (1099-MISC and 1099-NEC) in QuickBooks Online.

If you're able to send it, go back to your regular browser and clear its cache or use a different supported browser. This might be a temporary issue with QuickBooks and the current browser that you use.

If issue persist, I'd recommend reaching out to our QuickBooks Phone Support. They have the available tools that can check your account and trace the cause of this error.

If there's anything else that I can help you with, please let me know in the comment section down below. I'll get back to you as soon as I can. Keep safe.

Issue resolved by closing the desktop app and launching the browser version via FireFox.  Worked like a charm!

I'm also having issues. I get all the way through and click Finish and it opens a new window that tells me it is load the efile site but nothing ever comes up. I've been trying since yesterday. I'm on a mac so not sure if I need to do something different.

Hello, @1099 filing.

I'm here to ensure you're able to finish the 1099 Efile process in QuickBooks on Mac as soon as possible.

If you're using QuickBooks Online App on Mac, let's reset the app to eliminate unnecessary cache. The app stores pages in memory, which may cause unusual behavior. Resetting the app won't compromise the data, so you don't need to worry about it.

Here's how: 

1. Click the Help menu on the top right. 
2. Choose the Reset App Data button. 
3. Follow the on-screen instructions. 

If the issue persists, I'd recommend uninstalling and reinstalling the app to start a clean slate. Please drag the QuickBooks Windows app from the Applications folder to the Trash, then go to Finder and choose Empty Trash. 

After that, reinstall it by following the steps on this article: QuickBooks App for Windows and Mac: General support. 

Once done, reprocess 1099 to verify if it's already functioning well. 

However, if you're using QuickBooks Desktop for MAC filling 1099 is unavailable at this time. What you need to do is export all the needed information, then go to tax1099.com. From there, print the forms and complete the filing process. 

Another option is to go to the Vendors page, then choose 1099s, and select Intuit E-File 1099 Service. Please click this link for more guidance: E-file your 1099s with QuickBooks Desktop Mac 2020.

I've also added articles about checking the Efile statuses, handling forms, and other topics. 

• Check e-filing or e-payment status
• Check e-file or e-pay status
• 1099 E-File Service FAQs

Let me know if you're able to finish the 1099 process by leaving a reply below. I'm happy to assist further. Keep safe!

Me too. I have everything done and ready to go but I've been trying to e-file the 1099s for my contractors all day and getting this notice every time. Tried different browsers with no luck.

Hello there, @sdagency.

This isn't the kind of experience we want you to have when e-filing your 1099s in QuickBooks Online (QBO). That's why I'm here to share further details about this.

Currently, we have an ongoing investigation about the error you've received when e-filing 1099s in QBO. Rest assured that our product engineers are actively working to have this resolved as soon as possible. This way, you can get back to business and continue the e-file process.

In line with this, I suggest contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. You can provide the INV-54212 to our representative as your reference.

In case you want to talk to one of our representatives to relay this matter, you need to request a callback. You'll first have to check out our support hours to ensure we can assist you on time. Here's how: 

1. Go to the Help menu.
2. Choose Contact Us. 
3. Enter your specific concern in the What can we help you with? field. 
4. Click Let's talk. 
5. Select Get a callback. 
6. Enter your contact details. 
7. Click Confirm my call. 

I've attached a screenshot below for your reference.

In the meantime, I'm adding this article to learn more about filing 1099s in QBO: What is a 1099 and do I need to file one?. It answers the most frequently asked questions about the said topic.

Let me know how it goes in the comments below. I'm just around if you have other concerns about e-filing 1099s in QBO. Take care always.

No this is not helpful because the link to the intuit 1099 will not load . Have 2 companies it loaded for 1 but then when I went do this with the second company it would not load it just is a blank box saying loading 

Hey there, @mikecrom. 

Thanks for taking the time to follow along with the thread and sharing your concerns here in the QuickBooks Community.

Since the second company seems to only load and not fully open, let's try some basic troubleshooting steps. Such as, clearing the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like a page not loading. I've included the links for all supported browsers that contain the steps to clear the cache below. 

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

After clearing the cache, please make sure to restart your browser. Then, let's see if the second company will load the page. 

Please let me know if you continue to have issues. I'm only a reply away. Take care! 

Yes the program just keeps spinning after I ask to submit and then comes back with error message....

this has been going on for some time now - hit and miss as to actually get it to accept them

error message reads....

Something went wrong. Please wait a moment, and try again.