Learn how to fix issues when you sign in to the Customer Account Management Portal (CAMPs).
You may try to sign in to camps.intuit.com and get a message saying, "Something went wrong... It's not you. It's us”, or you constantly loop back to the sign in screen.
It's possible that an antivirus program or a browser issue is causing the error. Don’t worry, we'll show you what to do.
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Clear your browser's cache
Unexpected browsing issues can often be resolved by deleting your browser’s temporary internet files. For steps to clear the cache, choose your browser below:
Switch to incognito or private browsing
You can rule out factors like damaged cookies, internet files or add-ons by switching to incognito or private browsing.
Use a different browser to access CAMPS
Try a different browser. Browser-specific settings or issues may be causing problems when connecting to the website.
Temporarily turn off your anti-virus
If you still can’t access camps.intuit.com using a different browser, strict anti-virus settings may be blocking connection to the website. For help on disabling or tweaking your anti-virus, go yo you anti-virus app's support site, or contact a computer expert.
Use another computer or device
This is to identify if something else in your computer other than an anti-virus program is causing the issue.