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Why can't I sign in to my account?

SOLVEDby QuickBooksQuickBooks Enterprise Suite13Updated 4 days ago

Learn how to fix issues when you sign in to the Customer Account Management Portal (CAMPs).

You may try to sign in to camps.intuit.com and get a message saying, "Something went wrong... It's not you. It's us”, or you constantly loop back to the sign in screen.

It's possible that an antivirus program or a browser issue is causing the error. Don’t worry, we'll show you what to do.

Note: To have the best and most secure experience with QuickBooks Online, use a supported, up-to-date browser.

Clear your browser's cache

Unexpected browsing issues can often be resolved by deleting your browser’s temporary internet files. For steps to clear the cache, choose your browser below:

Switch to incognito or private browsing

You can rule out factors like damaged cookies, internet files or add-ons by switching to incognito or private browsing.

  1. Open Edge.
  2. Hold Ctrl + Shift + P to switch to In Private Browsing.
  3. Go to camps.intuit.com and log in.
  1. Open Firefox.
  2. Hold Ctrl + Shift + P to switch to Private Browsing.
  3. Go to camps.intuit.com and log in.
  1. Open Google Chrome.
  2. Hold Ctrl + Shift + N to switch to an Incognito window.
  3. Go to camps.intuit.com and log in.
  1. Open Safari in Mac.
  2. Hold Command + Shift + N to enable Private browsing.
  3. Go to camps.intuit.com and log in.

Use a different browser to access CAMPS

Try a different browser. Browser-specific settings or issues may be causing problems when connecting to the website.

Temporarily turn off your anti-virus

If you still can’t access camps.intuit.com using a different browser, strict anti-virus settings may be blocking connection to the website. For help on disabling or tweaking your anti-virus, go yo you anti-virus app's support site, or contact a computer expert.

Use another computer or device

This is to identify if something else in your computer other than an anti-virus program is causing the issue.

Reminders:
  • If you continue to receive the error and need to update your account, contact us for assistance.
  • If you simply need to download and install your QuickBooks Desktop, use these steps to download your installer outside CAMPS.

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