QuickBooks HelpQuickBooksHelpIntuit

Why can't I sign in to my account?

SOLVEDby QuickBooks29Updated October 23, 2023

Learn how to fix issues when you sign in to the Customer Account Management Portal (CAMPs).

You may try to sign in to camps.intuit.com and get a message saying, "Something went wrong... It's not you. It's us”, or you constantly loop back to the sign in screen.

It's possible that an antivirus program or a browser issue is causing the error. Don’t worry, we'll show you what to do.

Clear your browser's cache

Unexpected browsing issues can often be resolved by deleting your browser’s temporary internet files. For steps to clear the cache, choose your browser below:

Switch to incognito or private browsing

You can rule out factors like damaged cookies, internet files or add-ons by switching to incognito or private browsing.

  1. Open Edge.
  2. Hold Ctrl + Shift + P to switch to In Private Browsing.
  3. Go to camps.intuit.com and log in.
  1. Open Firefox.
  2. Hold Ctrl + Shift + P to switch to Private Browsing.
  3. Go to camps.intuit.com and log in.
  1. Open Google Chrome.
  2. Hold Ctrl + Shift + N to switch to an Incognito window.
  3. Go to camps.intuit.com and log in.
  1. Open Safari in Mac.
  2. Hold Command + Shift + N to enable Private browsing.
  3. Go to camps.intuit.com and log in.

Use a different browser to access CAMPS

Try a different browser. Browser-specific settings or issues may be causing problems when connecting to the website.

Temporarily turn off your anti-virus

If you still can’t access camps.intuit.com using a different browser, strict anti-virus settings may be blocking connection to the website. For help on disabling or tweaking your anti-virus, go yo you anti-virus app's support site, or contact a computer expert.

Use another computer or device

This is to identify if something else in your computer other than an anti-virus program is causing the issue.

  • If you continue to receive the error and need to update your account, contact us for assistance.If you simply need to download and install your QuickBooks Desktop, use these steps to download your installer outside CAMPS.

Was this helpful?

You must sign in to vote, reply, or post
QuickBooks DesktopQuickBooks Desktop AccountantQuickBooks Desktop PremierQuickBooks Desktop ProQuickBooks Enterprise AccountantQuickBooks Enterprise Diamond

Sign in for the best experience

Ask questions, get answers, and join our large community of QuickBooks users.

More like this