@DAK3 

Which QB Desktop year version?

Which Windows OS?

Hi Vicky, when I sign on to online it brings up my accounts. I pick the account I want and then it brings up another sign in from intuit, but were it has for me to put in my phone number, it has one of the emails associated with my account in that place and there is nothing it lets me do.

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Hi Vicky, when I sign on to online it brings up my accounts. I pick the account I want and then it brings up another sign in from intuit, but were it has for me to put in my phone number, it has one of the emails associated with my account in that place and there is nothing it lets me do.

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[email address removed]

Hello there!

I'd love to help you with your issue about putting your phone number. But can you please provide more information about it? Are you trying to add the phone number to your Intuit account? Any additional information would help us provide the best resolution to your concern.

Please know that the Community forum is always open to help with any QuickBooks concerns you may have. Have a good one!

I forgot to clock in. I'm trying to now and it won't let me 

Hi there, Rossback.

Can you tell us what happens when you tried to clocked on? Are you getting an error message? We're asking these questions to make sure that we give you the right steps or information to sort this out.

Please reply back to us to share more details. We look forward to it. 

It doesn’t give me the option to put my hours in but my co worker is using the same app and she can put her in 

Thanks for reaching out to the Community, Corabyrd2.

I'm eager to assist you, but I require additional information regarding your query. Could you kindly share more details about the specific issue you're encountering when entering hours? Were there any error messages displayed? Also, may I know which app you mean?

Any additional info or a screenshot of the interface will be greatly appreciated. We are looking forward to your reply.

[email address removed] has the file open in another copy of QuickBooks.

Close the company file in the other copy of QuickBooks. Then you can open it in this copy of QuickBooks.

Can you help me with this message?

The database isn't open on another device.

Thanks for becoming part of the Community, Acuman525.

If you're using QuickBooks Desktop and you're unable to open a company file while no other company files are opened, I'd recommend performing some of our recommended troubleshooting steps for these types of scenarios.

Initially, Intuit recommends making sure your books are up-to-date with the latest release.

Here's how:
 

1. In your top menu bar, go to Help, Update QuickBooks Desktop, then click Update Now.
2. Hit Get Updates.
3. When the update finishes, close and reopen QuickBooks. Once you're asked to install your update, select Yes.
4. Follow the on-screen instructions when your installation's finished.

Next, you'll want to confirm the file you're trying to open is a company file (.QBW). Other types of files, such as backups (.QBB) and portable files (.QBM) can't be opened the same way.

If you're still unable to open it, you'll want to make sure your file isn't compressed or encrypted:
 

1. Right-click the company file and choose Properties.
2. Click Advanced.
3. If your Compress or Encrypt options are turned on, untick their checkboxes to turn them off.
4. Select OK.

In the event your file still won't open, you can move on to solution 2 in our Can't open your company file article.

If you're working with QuickBooks Online, I'd recommend troubleshooting your browser initially. In the event that doesn't solve it, you'll want to confirm you meet each of our system requirements for the product.

Regardless of which product you're using, if you've performed each of our troubleshooting processes for your product and the file still wont open, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

If there's any additional questions, I'm just a post away. Have a great day!

@Acuman525 

Are you using QB Desktop for Mac?

I backed up on 9.28.23 and I cannot get this updated, help please!

I can help you with resolving the error you're having when trying to create a back up data, @deejay49.

First, make sure to update QuickBooks Desktop to the latest release to have the latest features and product improvements. Then, try to create a backup data. 

In case you're still having an error, try running the Rebuild and Verify Utility tool to fix possible data damage on your company file.

lease follow the steps below:

1. Open your company file again.
2. Go to the File menu, then select Utilities and choose Rebuild Data.
3. Click OK in the QuickBooks Information window.
4. Wait until the repair is done. Then, click OK.
5. Then, go back to the File menu and select Utilities and choose Verify Data.
6. Click OK if QuickBooks doesn't find any problems. Or Rebuild Now if it finds issues with your company file.

If you still get the same issue, let's try running the QuickBooks File Doctor to fix common issues. 

1. Open your QuickBooks Tool Hub.
2. Select Company File Issues.
3. Click Quick Fix my File.
4. Choose OK when it completes and launch your QuickBooks.

Here's more information about learning on how to verify and rebuild your data in QuickBooks Desktop.

Once resolved and in case you'd like to restore your backup and having trouble with it, refer to this article on how to resolve it: Fix backup company file issues in QuickBooks Desktop. 

Let me know if you need further help with creating your backup copy. I'm always here to assist. Have a great rest of the day!

I am trying to activate my subscription to QuickBooks self employed.  I have paid for the subscription through Apple but whenever I try to login it says "subscribe" as if I have no subscription.  I used to use QuickBooks and wonder if the old accounts are somehow causing this.

Hello, nisaak1. Yes, your old QuickBooks accounts may have caused your reactivation issue with QuickBooks Self-Employed (QBSE). With this, let's ensure you're using the right app or website while logging in so you can access your account accordingly.

From our description, the website or app you may be using to access your QBSE account is likely associated with other QuickBooks platforms. I'd recommend downloading the appropriate QBSE app in the Apple Store or logging into your account through the correct website. From there, input your correct login credentials to access your newly reactivated account.

On the other hand, since you're subscribed through Apple, your billing is handled by them, not directly through QBSE. With this, I'd encourage you to check your Apple billing history to help us make sure your subscription is activated properly. You may want to check out this article for more details about this: Resubscribe to QuickBooks Self-Employed.

Once everything is all set, you may want to connect your bank and credit card accounts to QBSE for downloading recent transactions and maintaining updated financial data. For a detailed guide, please refer to this article: Connect bank and credit card accounts to QuickBooks Self-Employed.

If you have any additional subscription or account reactivation concerns, please feel free to leave a reply below. I am here to assist you and help resolve any issues you may have.

I can't get my online backup to work. It keeps telling me that it can't backup because company file is open?

@cdk19501 

Can you run the backup locally?

Thanks for becoming part of the Community, cdk19501.
 

To verify my understanding, are you working with QuickBooks Online (QBO) or QuickBooks Desktop (QBDT)?
 

If you're using QBDT's Intuit Data Protect (IDP) feature to perform your backups, you can troubleshoot with the steps in our Unable to back up with IDP article.
 

In the event you're working with QBO, would you be able to provide a screenshot of the message you're seeing when trying to perform a backup?
 

I've also included a couple detailed resources about working with backups in both products which may come in handy moving forward:
 

• Back up & restore your QBO Advanced Company
• Set up IDP to back up files

I'll be looking forward to your reply. Have a lovely day!

Yes I can.

Yes I can

Hi there, cdk19501.

Thanks for getting back to us. I'm here to help fix the issue you're having with Intuit Data Protect backup.

We can perform some troubleshooting steps to ensure you can successfully backup your company file using Intuit Data Protect. Let's start by checking if QBDT file is open via network drive. Intuit Data Protect will not be able to backup the file if it is open.

Here's how:

1. Close the QuickBooks company file.
2. Right-click the Intuit Data Protect icon in the system tray (next to the system clock), and choose Open Intuit Data Protect.
3. Select Back up now.

If the same thing happens, verify if the BuEngHost.exe is running as the System user and not the local user. Here's how:

1. Right-click on your Taskbar and select Start Task Manager.
2. Locate the process IBuEngHost.exe and look at the user listed in the User Name column. You may need to select 'Show processes from all users' in order to see IbuEngHost.exe. Note: If the users showing is anything other than System, IDP will not be able to back up opened files.
3. To correct this, verify QBIDPService.exe is started and reboot your system.

• To check if QBIDPService.exe is running open the Services Console from the Windows run line by typing in Services.msc and hitting Enter.
• QBIDPService.exe

If the results are still the same, check out this article for proceed to Solution 3 for more troubleshooting steps: Intuit Data Protect backup incomplete: Files did not backup because they were open or not reachable.

I'm also adding this article for the detailed steps on how to fix issues when you can’t back up your QBDT data file with Intuit Data Protect: Unable to back up with Intuit Data Protect.

Please let me know if you have more questions about this or anything else. I'll be here to assist. Take care.

I cannot find my company file after signing up for QuickBooks online from the Mac desktop version

Greetings, @MartyAxman, and Welcome to the Community.

Let me share some insights as to why you cannot find your company file after signing up for QuickBooks Online from QuickBooks Desktop Mac.

To begin, you should log in to Quickbook's official website. Since you already have an existing account, you should be able to view your Company File using the same credentials in signing in to your QuickBooks Online from QuickBooks Desktop Mac:

1. Sign in to your QuickBooks Desktop file as the admin.
2. Select File, Export, and then To QuickBooks Online.
3. (You can also use the keyboard shortcut Shift + Command + D).
4. Select Get Started.
5. Select Export all your company file data or Export specific data.
6. If you use inventory, you can choose whether you want to move inventory or not.
7. If you already have a QuickBooks Online account, select Yes, sign me in, and enter the credentials.
8. Select the QuickBooks Online company to move your data to, then select Continue.

You can only transfer QuickBooks Desktop for Mac files to the US version of QuickBooks Online. You'll need to condense your file with more than 350,000 targets.

After you move your data to QuickBooks Online, you'll receive an email confirmation once it's done. Confirmation can take up to 12 hours.

Furthermore, to ensure the accuracy of the data you migrated to QuickBooks Online, here's an article you can utilize:

Run reports in QuickBooks Online.

Please don't hesitate to contact us with further questions or concerns regarding your company file in QuickBooks Online from QuickBooks Mac.