Hi.  My name is Juan Alvalle. I am the Controller of the company SRM1, Inc. and I am trying to log-in in my account. Gives me a message that my account is off.  My boss showed me in her computer that my account is active.  I don't know how to resolve this.  Please call me back or send me an email.  My email address is [email address removed].

Thanks in advance.

Juan Alvalle, CPA

Hi, JuanAlvalle.  

Have you tried opening your account using an incognito/private browser? If not, we can open your QuickBooks using an incognito/private browser to determine if it's a browser issue. 

The browser's cache saves files on your computer, enabling the website to download faster on your next visit. However, it can also become outdated, leading to website access problems. 

We can open your QuickBooks Online (QBO) account on an incognito window. Doing so will prevent the browser history from being saved.  

Please refer to the following keyboard shortcuts based on your browser type:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with a clean slate. 

However, I suggest contacting our customer support team if the issues persist. Our support team has the necessary tools and expertise to identify the root cause of the problem and provide an effective resolution. They can also check the error message you received during the sign-in and provide detailed guidance on overcoming the issue.  

You can quickly contact our customer support team either by phone or chat. They are available round the clock to assist you with any queries. You can check this article for contact support: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us.

Comment below if you have additional questions about setting up your payroll, and I'll check back in to assist you. Take care!

Yea, I have the quick books 2012, my computer started to ask for an upgrade, went to office deport the sold me the 3 months essentials subscription, I followed the instructions, but still can’t open my 2012 quick books, help me, maybe I need to do something else

Hello there, Chonita.

I may need more information to better understand your concern. Can you provide more details about the instructions you followed? Is it related to the migration process?

Also, since you mentioned that you can't open your 2012 QuickBooks account, was this issue before or after the migration?

I would appreciate any additional information you can provide. Once you have all the information ready, please get back to this post.

@Chonita  

You were using QB Desktop 2012 but offered QB Online Essentials. Those are 2 different products. Do you still need to run QB Desktop on your new machine or convert your data to QB Online?

It says I need to update my quickbooks but when I click to update it says error 1636 ,. I have renewed my subscription and paid why won't it let me in?

Welcome to the Community, @bobc0.

I'll help you resolve the issue of getting an error 1636 and that you need to update your QuickBooks even after paying your subscription.

Let's start by checking for available updates with QuickBooks Desktop so you can install the latest release.

Here's how:

1. Open QuickBooks Desktop.
2. Press F2 (or Ctrl+1) to open the Product Information window.
3. Check your current version and release.

See if you have the latest release available for your QuickBooks Desktop version:

• QuickBooks 2024 R4_18
• QuickBooks 2023 R9_116
• QuickBooks 2022 R13_53

QuickBooks automatically downloads updates when they become available. Once the update is downloaded, you'll see "Update available" on the status bar in the top right corner. The next step is to install the update. If you close the product and keep the system/PC switched on, the update will install automatically. 

If you prefer to manually install the update, here's how:

1. Select Update available, then select Install Now to install the update.
2. Sit back and relax while the update is being installed. It might take a while for the update to be installed.
3. Open QuickBooks once the update is installed.

If the issue persists, I recommend contacting our Customer Care team. You can request a screen-sharing session so they can investigate further the reason for this issue.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select the Assistant tab to get started and get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.

You can then choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

You can also check these articles to help you resolve issues with QuickBooks Desktop:

• Verify and Rebuild Data in QuickBooks Desktop.
• Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Don't hesitate to comment below if you need further assistance updating your QuickBooks Desktop. I'm always here to help. Have a great day.

@bobc0 

Which QB Desktop year version do you have?

After I inserted a CD to back up QB, it ran a re-build.  Then it said I had errors, to contact support for help.

@Denise1967 

Run the Verify/Rebuild Data utility two or three times to make sure. If you encountered the same error message, you file is corrupted, You can purchase a 3rd party service to fix it.

Thanks for joining the Community and getting involved with this thread, Denise1967.
 

To verify my understanding, what error messages are you encountering when running a rebuild? If you could provide a screenshot of what you're seeing, that would also help me to have a better understanding of what you're experiencing.
 

Normally you'd use your Verify Data utility initially, before running a rebuild. This tool identifies known issues within company files.
 

Here's how to verify company data:
 

1. Go to Window, then Close All.
2. In the top menu bar, go to File, then Utilities.
3. Select Verify Data.

In the event its results show a "Your data has lost integrity," message, this indicates there's damage in your file. You can use the Rebuild Data utility to fix it. For specific errors, there may already be a resource for them on our support site. If it displays a "QuickBooks detected no problems with your data," notification, it means there were no issues found in the company file.
 

After you're doing utilizing your Verify and Rebuild utilities, you can proceed with creating the manual backup.
 

I'll be looking forward to your reply. Have a wonderful Wednesday!

How do I set up a chart of accounts?

Hey Tmau,

Thank you for reaching out to the QuickBooks Community! If you are wanting to add an account to the Chart of Accounts, here's how to do it in QuickBooks Online:

1. Go to Settings ⚙ and select Chart of Accounts.
2. Select New. Depending on your account view, you'll see a panel labeled New account or New category.

Add the necessary information and save. I am adding this link, which includes a video presentation and additional steps when choosing a New Account or New Category. However, if you are using a QuickBooks Desktop account, follow these steps below:

1. Go to the Lists menu, then select Chart of Accounts.
2. From the Account ▼dropdown, select New.
3. Select an account type, then choose Continue.
4. Complete the account details.
5. Select Save & Close.

For more information, this link includes instructions on adding, editing, and deleting accounts in QuickBooks Desktop.

If you need clarification or additional assistance, please let us know! My team and I are ready to help. Bye for now. 

I am using Enterprise 23.0 and since I installed it on my new computer I am having trouble backing up my company file. I am told that QuickBooks found problems with my file and it needs to be rebuilt. I follow the prompts and sometimes it tell me it found no errors and other times I get 1 error in memorized reports and it says AppShellBridge::GetStringOnHeap content size=0ld

Why is this happening and how can I fix it.

I am using Enterprise 23.0 and since I installed it on my new computer I am having trouble backing up my company file. I am told that QuickBooks found problems with my file and it needs to be rebuilt. I follow the prompts and sometimes it tell me it found no errors and other times I get 1 error in memorized reports and it says AppShellBridge::GetStringOnHeap content size=0ld

Why is this happening and how can I fix it.

Hello there, @dtocswcd.

I'm here to provide information and steps to help you successfully back up your company file in QuickBooks Desktop (QBDT).

First off, consider downloading and installing QuickBooks Tool Hub. Then, follow the steps below:

1. Close QuickBooks.
2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

After that, proceed to Steps 2 and 3 in this article: Fix company file and network issues with QuickBooks File Doctor.

If the issue persists, I suggest reverifying and rebuilding your data. If it doesn't fix the issue, I recommend reaching out to our Customer support so they can provide details and help you sort it out.

Here's how to contact them:

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

Moreover, I'm adding this helpful article as your reference on how to handle import issues and common issues in your company file: Fix Web Connect import errors.

Return to this post if you have other concerns in backing up your company file in QBDT. The Community is always here to help.

@dtocswcd 

Run the Verify/Rebuild Data more than twice. If the same error persists, consider to purchase a 3rd party file repair service. You can contact @Fiat Lux - ASIA for details.

Error 1603 try

trying to update

Hello there, @Lmfez.

It's my pleasure to provide information about the error 1603 you've encountered in QuickBooks Desktop (QBDT).

Error 1603 indicates that there's an issue with the QuickBooks installer or update files in use. This error is normally visible at the time of installing QuickBooks Desktop or updating it. 

To fix it, you'll want to install Tool Hub to run the Install Diagnostic Tool, which is a useful program to fix problems in QBDT. Please refer to the steps below for guidance in downloading and using it:

1. Close QuickBooks.
2. We recommend you download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it. If you've already installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be displayed on the bottom right. Otherwise, you can select About to view the version.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. Once the installation finishes, double-click the icon on your Windows desktop to open the tool hub.

After downloading it, you can now use it:

1. Open the QuickBooks Tool Hub.
2. In the tool hub, select Installation Issues.
3. Select QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
4. When the tool finishes, restart your computer.

If the issue persists, refer to this article for more solutions: Fix Error 1603 when you install QuickBooks Desktop.

I'm leaving this article for future reference on how to keep QuickBooks up-to-date so you have the latest features and product improvements: Update QuickBooks Desktop to the latest release.

Tag me in the comment below if you encounter errors and other issues when using QBDT. I'm always around to help you.

Error 1603 in updating QB.

Thanks for looping in this thread, StarksAuto. Let me provide the steps to verify what's causing an odd behavior when updating QuickBooks.

Before proceeding, have you followed the troubleshooting suggestions above? Doing so will help refresh the system files.

Since this error appeared during an update, we can have additional methods to fix this. Before starting, download the installer for your version of QuickBooks. Prepare your license number on the original package or in the purchase confirmation email if bought online.

Once done, follow the steps below:

1. Open the Windows Start menu and search for Control Panel, then open Control Panel.
2. Select Programs and Features or Uninstall a Program.
3. From the list of programs, pick the version of QuickBooks Desktop you want to remove.
4. Click Uninstall/Change, Remove, and then Next.  
5. If this option is unavailable, sign out and sign back in to Windows as an admin (or a user with admin rights).

After that, reinstall QuickBooks Desktop. To see what more you can do with errors, check out this guide: How to fix Error 1601, 1603, and 1642.

If the issue persists, I recommend contacting our Support Team. They can pull up your account securely and investigate further. Please check this article for our operating hours to ensure a prompt response: Contact QuickBooks Desktop support.

Keep me updated on how things go on your end. I want to ensure this gets resolved for you. Stay safe.

I have an error 1603. I can't update or get into Quickbooks 2023.

I'm glad you've posted here, Carrie122. I'll provide additional details about error 1603 in QuickBooks.

Before doing so, have you followed the troubleshooting suggestions mentioned by my colleague JamaicaA? If yes, but still can't update your account, let's start by checking any pending Windows updates. Update windows to prevent and fix install errors.

Next, turn off any antivirus or firewall software temporarily. Doing so will stop these programs from blocking the update. Once it's disabled, update your QuickBooks Desktop to the latest release. 

If the issue persists, I suggest contacting our live support team to help you further update your account, they have the necessary tools and knowledge to help you effectively.

Here's how to reach them:

1. Click the Help menu.
2. Proceed to the Assistant tab.
3. Type in "contact support" in the chat box and press Enter.
4. Select QuickBooks Online Support, then click Contact us.
5. Click Ask about something else, then enter your concern.
6. Choose between Have us call you or Chat.

Additionally, check out this article on how to fix errors in QBDT: Getting error 1603 when you install.

Let me know in the comments if you need further assistance regarding errors in QuickBooks. Stay safe!

I want to have quick books on my lap top as well as my Desktop. What should i do?