My items on the screen area have gone back and the print entry areas are in white. How do I get it back to normal.

It has been working fine and all of a sudden it changed so did I just hit a wrong key or something?

Hello there, @CRgoodman. 

It's important to know why your items have gone back while the print entry areas have turned white. This way, you can fix the issue and get back to your business tasks in the QuickBooks Online Desktop App. No worries, I'll lay down the solution to help you get them back to normal.

This unexpected behavior could probably cause by accumulated junk files in the system. Thus, let's perform some troubleshooting steps to resolve this. You can follow this reference as your guide in refreshing the app:

1. Go to the Help menu.
2. Select Reset App Data.
3. Once done, close and re-open the app.
    

You can also uninstall and reinstall the application if the same thing happens. 

In addition, QuickBooks also offers self-help articles that can assist you in completing your tasks quickly by going to our QuickBooks help page to access these articles.
 

You could also create a desktop shortcut for QuickBooks Online to navigate and perform tasks easily in the program. 

Let me know how this goes. And if you have other concerns or QuickBooks questions, just let me know. I want to ensure your success. Always take care!      

I am unable to enter a password to get into my data on Enterprise

Hi there, Irene. Let's fix the program issues that prevent you from entering your password. We can use the QuickBooks Tool Hub to troubleshoot this.  

If you're unable to enter your password, we can utilize the QuickBooks Tool Hub. Ensure first that your QuickBooks Desktop is updated to the latest release, and create a backup file of your company to prevent any potential losses due to unforeseen circumstances. 

To begin troubleshooting, follow these steps:

1. Close your QuickBooks Desktop, then download the recent version (1.6.0.3) of the QuickBooks Tool Hub.
2. Please save it in an easily accessible location and open it (QuickBooksToolHub.exe). Follow the on-screen instructions to install it, agreeing to the terms and conditions.
3. Once complete, you can access the tool hub by double-clicking the icon on your Windows desktop

Afterward, proceed to these steps to run a quick repair on your program:

1. Choose Program Problems in the tool hub.
2. Select Quick Fix My Program.
3. Start QuickBooks Desktop and open your data file.

You can check out this article for more information: Fix common problems and errors with the QuickBooks Desktop Tool Hub. 

If the same thing happens after taking the troubleshooting steps, I recommend contacting our technical support. Our team of experts can arrange a screen-sharing session to investigate what's causing this and provide solutions.

If you forget your password, you can reset it. Here's how:

1. Open your desktop file, then click the I forgot my password.
2. Select your recipient. You will receive a code at your registered email address.
3. Obtain it and enter it back into the program. QuickBooks will then guide you through creating a new admin password.
    

Moreover, you can visit our Help pages. It contains detailed articles that provide comprehensive instructions and guidelines on managing QuickBooks Desktop more efficiently.

The troubleshooting and suggested steps will ensure you can use the program seamlessly. Doing so will allow you to get your data more efficiently. Click the reply button below if additional assistance is needed. I'm always here to help. 

@IreneVegar 

Which QB Desktop year version?

I have an error 13 "Unable to locate update file". Please assist

Thanks for bringing this to our attention, Lisa. Let me provide information to resolve the error message that says unable to locate the update file.

To begin with, you're getting the error message Unable to locate the file may be due to your company file being relocated or renamed. This error can also occur if your QuickBooks file has been removed or your computer isn't connected to the location where the file is stored. To fix this issue, choose the method you use to access your company file, and then proceed with the following steps:

If you're using a network to access your QuickBooks file. Try these solutions:

Solution 1: To ensure you're connected to the network, ping the server

Solution 2: Search for all company files

Solution 3: Open your file in QuickBooks

If you're accessing your QuickBooks file saved locally on the same computer. Check these solutions:

Solution 1: Search for all company files

Solution 2: Open your file in QuickBooks

For more detailed information about the solutions, you can check this article: Company file is missing or cannot be found

You may review the following helpful articles that you might find useful later on:

• Fix backup company file issues in QuickBooks Desktop
• Fix company file and network issues with QuickBooks File Doctor

If you have any concerns about the error message, please tag me in the comment section, Lisa. I'll assist you in any way possible.

When I try to update per a recent notice that keeps popping up when I open QB application on my PC, I keep getting errors and have to back out of the update. Error 1328. Error updating file C:\Config.MS\PTFCAD.tmp. System error -1072807676, which give me the option to Abort. Then I receive Error 1712, then Error 1603

I don't have online QB. Mine is a desktop version. So why am I getting information on how to install the online QB?.

@App-Problem 

Which QB Desktop year version did you use?

Hi App,

The error 1328 normally appears when you're installing, uninstalling, updating, or repairing QuickBooks Desktop (QBDT). 

To get this resolve, I recommend uninstalling your QBDT account and then reinstalling it. Before you uninstall it, make sure you have your license number handy as well as the product year and version.

Here's how:

1. From the Windows Start menu, search for “Control Panel”, then open it.
2. Select Programs and Features or Uninstall a Program.
3. Find and select the version of QuickBooks Desktop you want to uninstall.
4. Choose Uninstall/Change, Remove and then Next.  

If you cannot see this option, sign out and sign back into Windows as an admin (or a user with admin rights). After that, install QuickBooks Desktop again.

However, if the issue persists, I recommend following Solution 2 in this article: Resolve Error 1328.

Please let us know if you need further assistance fixing the error 1328. I'll be around to help you again, App.