My items on the screen area have gone back and the print entry areas are in white. How do I get it back to normal.

It has been working fine and all of a sudden it changed so did I just hit a wrong key or something?

Hello there, @CRgoodman. 

It's important to know why your items have gone back while the print entry areas have turned white. This way, you can fix the issue and get back to your business tasks in the QuickBooks Online Desktop App. No worries, I'll lay down the solution to help you get them back to normal.

This unexpected behavior could probably cause by accumulated junk files in the system. Thus, let's perform some troubleshooting steps to resolve this. You can follow this reference as your guide in refreshing the app:

1. Go to the Help menu.
2. Select Reset App Data.
3. Once done, close and re-open the app.
    

You can also uninstall and reinstall the application if the same thing happens. 

In addition, QuickBooks also offers self-help articles that can assist you in completing your tasks quickly by going to our QuickBooks help page to access these articles.
 

You could also create a desktop shortcut for QuickBooks Online to navigate and perform tasks easily in the program. 

Let me know how this goes. And if you have other concerns or QuickBooks questions, just let me know. I want to ensure your success. Always take care!      

I am unable to enter a password to get into my data on Enterprise

Hi there, Irene. Let's fix the program issues that prevent you from entering your password. We can use the QuickBooks Tool Hub to troubleshoot this.  

If you're unable to enter your password, we can utilize the QuickBooks Tool Hub. Ensure first that your QuickBooks Desktop is updated to the latest release, and create a backup file of your company to prevent any potential losses due to unforeseen circumstances. 

To begin troubleshooting, follow these steps:

1. Close your QuickBooks Desktop, then download the recent version (1.6.0.3) of the QuickBooks Tool Hub.
2. Please save it in an easily accessible location and open it (QuickBooksToolHub.exe). Follow the on-screen instructions to install it, agreeing to the terms and conditions.
3. Once complete, you can access the tool hub by double-clicking the icon on your Windows desktop

Afterward, proceed to these steps to run a quick repair on your program:

1. Choose Program Problems in the tool hub.
2. Select Quick Fix My Program.
3. Start QuickBooks Desktop and open your data file.

You can check out this article for more information: Fix common problems and errors with the QuickBooks Desktop Tool Hub. 

If the same thing happens after taking the troubleshooting steps, I recommend contacting our technical support. Our team of experts can arrange a screen-sharing session to investigate what's causing this and provide solutions.

If you forget your password, you can reset it. Here's how:

1. Open your desktop file, then click the I forgot my password.
2. Select your recipient. You will receive a code at your registered email address.
3. Obtain it and enter it back into the program. QuickBooks will then guide you through creating a new admin password.
    

Moreover, you can visit our Help pages. It contains detailed articles that provide comprehensive instructions and guidelines on managing QuickBooks Desktop more efficiently.

The troubleshooting and suggested steps will ensure you can use the program seamlessly. Doing so will allow you to get your data more efficiently. Click the reply button below if additional assistance is needed. I'm always here to help. 

@IreneVegar 

Which QB Desktop year version?

I have an error 13 "Unable to locate update file". Please assist

Thanks for bringing this to our attention, Lisa. Let me provide information to resolve the error message that says unable to locate the update file.

To begin with, you're getting the error message Unable to locate the file may be due to your company file being relocated or renamed. This error can also occur if your QuickBooks file has been removed or your computer isn't connected to the location where the file is stored. To fix this issue, choose the method you use to access your company file, and then proceed with the following steps:

If you're using a network to access your QuickBooks file. Try these solutions:

Solution 1: To ensure you're connected to the network, ping the server

Solution 2: Search for all company files

Solution 3: Open your file in QuickBooks

If you're accessing your QuickBooks file saved locally on the same computer. Check these solutions:

Solution 1: Search for all company files

Solution 2: Open your file in QuickBooks

For more detailed information about the solutions, you can check this article: Company file is missing or cannot be found

You may review the following helpful articles that you might find useful later on:

• Fix backup company file issues in QuickBooks Desktop
• Fix company file and network issues with QuickBooks File Doctor

If you have any concerns about the error message, please tag me in the comment section, Lisa. I'll assist you in any way possible.

When I try to update per a recent notice that keeps popping up when I open QB application on my PC, I keep getting errors and have to back out of the update. Error 1328. Error updating file C:\Config.MS\PTFCAD.tmp. System error -1072807676, which give me the option to Abort. Then I receive Error 1712, then Error 1603

I don't have online QB. Mine is a desktop version. So why am I getting information on how to install the online QB?.

@App-Problem 

Which QB Desktop year version did you use?

Hi App,

The error 1328 normally appears when you're installing, uninstalling, updating, or repairing QuickBooks Desktop (QBDT). 

To get this resolve, I recommend uninstalling your QBDT account and then reinstalling it. Before you uninstall it, make sure you have your license number handy as well as the product year and version.

Here's how:

1. From the Windows Start menu, search for “Control Panel”, then open it.
2. Select Programs and Features or Uninstall a Program.
3. Find and select the version of QuickBooks Desktop you want to uninstall.
4. Choose Uninstall/Change, Remove and then Next.  

If you cannot see this option, sign out and sign back into Windows as an admin (or a user with admin rights). After that, install QuickBooks Desktop again.

However, if the issue persists, I recommend following Solution 2 in this article: Resolve Error 1328.

Please let us know if you need further assistance fixing the error 1328. I'll be around to help you again, App.

Can someone call me to help me fix the quickbooks

@Maryrobles 

Which QB Desktop year version do you run?

Allow me to join this thread to assist you, Mary. I have the steps you can take to get in touch with our support team.

Before anything else, would you mind elaborating on your concerns in the forum? This way, we can share a resolution that would fix your QuickBooks concerns. However, if you still prefer to get in touch with them, please know that you can only have the option to request a callback or contact them using the steps below:

1. From your QuickBooks Desktop account, click the Help menu at the top.
2. Click the QuickBooks Desktop Help menu and select Contact Us.
3. Provide information about this concern in the search box, then select Continue.
4. Sign in to your Intuit account and tap Continue. Afterward, select Continue with my account.
5. Please enter the code that will be sent to you via email and select Continue.
6. From there, could you select how you want to connect with us? It’s either to chat with us or Have us call you.

On the other hand, you can refer to this article for their support hours and schedules to contact them at your convenience. This article also includes their contact number at the bottom of the page: Contact QuickBooks Desktop support.

I'll keep this thread open to assist you in managing your QuickBooks file or even creating transactions with it in the future. Take care!

[Removed]

@Mike Grove 

You shouldn't share your phone number here. Only scammers will call you.

I want to ensure we've got the right resolution ready for you, Mike Grove.

While the Community space is a public forum, please know that we've removed the numbers you've posted from this thread for security purposes.

Moving forward, can you please provide more detailed information about the error you've encountered or any queries you have when managing tasks in your QuickBooks Desktop file? Any additional details would be much appreciated, as this will help us verify to have a proper workaround for you.

I'll include these references that can help you install or update QuickBooks to a server and fix errors received:

• Install QuickBooks Database Server Manager
• Troubleshoot Unrecoverable Error XXXXX XXXXX

We'll keep this forum available for any added information. Just let us know in the comments below. Stay safe.

My computer was hi-jacked, money fraudulently taken (my bank did refund me-thank God!) but so much of my day to day data is lost now.  I have a backup cd disc from 08/27/24 and had tried to have my local Best Buy restore the data but to no avail - the young man was very nice but so much data is still missing.  It is too much to try to restore by hand using paid bill receipts.   I still have the back-up cd.

My laptop was hi-jacked on-line and I need to restore QB data from a back-up cd.  I'm 73 yrs old and I've never had to do this B4 so I need help.  I'm also blind in one eye.  Thank you so much.  Evelyn H.

Hi there, @ech1951.

I'm sorry to hear that your laptop has been hijacked and that this has disrupted your workflow. I understand that this is a difficult situation, but I want to assure you that I'm here to help. I can offer some advice on how to restore your QuickBooks Desktop (QBDT) data from a backup CD.

Before anything else, can you verify if you already installed the QBDT on your computer or laptop? If confirmed, all you need to do is to insert the CD into your computer to restore the backup file.

When you restore, QuickBooks uses the backup company file (.qbb) to create a new company file (.qbw). Let me guide you on how:

1. In QuickBooks, go to the File menu and select Open or Restore Company.
2. Choose Restore a backup copy and then Next.
3. Pick Local Backup and then Next.
4. Scan your computer for your backup company file. It should look like this: [Your company name].qbb.
5. Select a folder to decide where to save your restored company file and click Open.

Note: If you open the backup in the same folder as your existing company file, you may overwrite your data.

6. To avoid overwriting anything, you can rename your existing company file or the backup file to make the names unique, or you can save the backup in a completely separate folder.

7. When you're ready, click Save. If you see any messages about possibly overwriting your data, select the option that best fits your needs. Don't overwrite anything unless you're sure you want to.

In addition, I also recommend consulting with IT to further help you with technicalities you may encounter. You can also refer to this article to ensure smooth restoration of your data and if you need additional information needed. This article also includes their contact number at the bottom of the page: Contact QuickBooks Desktop support.

If you run into problems restoring your backup file, you can utilize this article for ideas on how to resolve it: Fix backup company file issues in QuickBooks Desktop.

Please let me know if you have follow-up questions about restoring your QuickBooks data or anything else. I'm always here to help. Stay safe, @ech1951.

@ech1951 

Which QB Desktop year version?

Do you have any backup files? e.g *.qbw, *.qbb

I keep getting a 1603 error message when trying to update my QuikBooks Pro Plus 2024

The error 1603 occurs when the update installer has encountered an internal error, targetpromo. I can provide some troubleshooting we can perform to ensure a successful update of the software.

Let's start by downloading and installing the QuickBooks Tool Hub. I'll show you how.

1. Close QuickBooks.
2. Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub and save the file where it's easy to locate (Downloads folder or Windows desktop). If you've installed it before, find out which version you have on the Home or About tab.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. Once it finishes, double-click the icon on your Windows desktop to open the tool hub.

Next, follow these steps to use the QuickBooks Install Diagnostic Tool:

1. Open the QuickBooks Tool Hub.
2. In the tool hub, select Installation Issues.
3. Click QuickBooks Install Diagnostic Tool to run for 20 minutes.
4. Once done, restart your computer.

After that, proceed to solution 2 to solution 4 on this page: Fix Error 1603 when you install QuickBooks Desktop. Once everything's settled, install QuickBooks once again.

However, I recommend contacting our Support Team if the error persists after following all the resolutions outlined. They can assist you further.

I'm sharing these materials to activate the program:

• Register QuickBooks Desktop Using Intuit Account 
• Fix activation, License, and Product Numbers Errors 

Hit that Reply button for additional concerns related to the installation process. I'll be here to address them. Take care.