Can I get technical support.

Welcome to the Community, @helenselby.

Let me guide you in downloading the QuickBooks Online app to your laptop.

If your laptop meets the desired system requirement, you should be able to download the desktop app on your new PC.

You'll have to make sure that you're using a Windows 64-bit laptop and ensure that the user must be a QuickBooks Online subscriber or an accountant with a QuickBooks Online Accountant so you can download the app.

Here's how:

1. Sign in to your QuickBooks Online account.
2. Go to the Gear ⚙ icon. Then select Get the desktop app.
3. Depending on your settings, you might see the app install automatically.  If not, QuickBooks will prompt you to save the .exe file.
   • If asked, choose where you want to save the file and select Save. Open the QuickBooks Setup file to install.
4. A shortcut to the app gets installed on your desktop. After you install the app, it should open automatically. If it doesn’t, open the app from the shortcut.
5. On the sign-in screen, enter your user ID and password. Then select Sign in.
6. If you see more than one QuickBooks Online company, select the company you want to open. 
7. The first time you use the desktop app, you’ll see an option to select how QuickBooks is displayed on the main homepage, (you can change this later).
   • If you switch from QuickBooks Desktop and want a similar view, select Yes, let’s go.
   • If you’re already familiar with QuickBooks Online, select No, I already know how to use QuickBooks Online.
8. After selecting your company, you’re now all set.

For more details and steps on the process, check out this article for reference: Download And Use The QuickBooks Online Desktop App.

I've also provided this article to know more in case this is your first time using QuickBooks Online (QBO): Getting Started And Adjust Settings After You Sign Up For QuickBooks Online.

Let me know if you have follow-up questions with the process. I'm right here to assist you further. Keep safe!

@Maryrobles 

Which QB Desktop year version do you run?

@Mike Grove 

You shouldn't share your phone number here. Only scammers will call you.

Hi there, hoangle619! I'm here to help you get QuickBooks Desktop downloaded smoothly.

To start, just head over to the Downloads & Updates page where you can find the link for your specific version of QuickBooks. Once you're there, follow these easy steps:

1. Select your country, product, and version.
2. Click Search.
3. When your product shows up, press the Download button.

If you're not sure which version you’re using, check out this article: Find QuickBooks Desktop license info.

If you need more guidance, this article will walk you through downloading the software: Download QuickBooks Desktop.

And to help you get set up once you’ve downloaded it, here’s a great resource: Get started with QuickBooks Desktop.

If you have any questions or need more assistance in downloading and installing QuickBooks, just let me know through the comment section below. I'm here to help you every step of the way, hoangle619.

Thank you for taking the necessary steps to address Error 6175.0 when attempting to open your company file, @Bruno2024. I am here to provide additional guidance since the issue continues.

If you have the full version of QuickBooks Desktop installed on your server: Please check all your workstations before proceeding to your server computer to adjust your hosting settings. To do so, follow the steps below: 

1. Open QuickBooks on your server computer.
2. Go to the File menu and hover over Utilities.
3. If Host Multi-User Access is available, select it. Then, repeat this step and choose Stop Hosting Multi-User Access to reset the multi-user mode.
4. Go through the process and choose Host Multi-User Access again.

If the full version of QuickBooks Desktop is not installed on your server, only the Database Server Manager is installed on your server computer. You can follow the steps to scan the folder containing your company file.

After checking the abovementioned and the issue persists, I recommend using QuickBooks File Doctor, a tool that refreshes your system files. 

Here's how: 

1. From the Tool Hub, select Company File Issues.
2. Choose Run QuickBooks File Doctor, which may take about a minute to open. If it doesn't open automatically, search for and manually open QuickBooks Desktop File Doc.
3. In the File Doctor, select your company file from the dropdown, or use Browse to locate your file if it's not listed.
4. Choose Check your file (only the middle option) and click Continue.
5. Enter your QuickBooks admin password and select Next.

For more detailed information, check out this article: How to fix Error 6175,0.

Additionally, you can visit this helpful resource and learn how to verify and rebuild your data in QuickBooks Desktop: Verify and Rebuild Data in QuickBooks Desktop

If you have further concerns about Error 6175.0, please don't hesitate to comment and I'll surely reply. Have a great day ahead! 

@BlackPearl65 

Can you login to CAMPS and find your license code there? 

Thank you for joining the thread, island3.

I'd like to confirm whether you've already attempted the steps suggested by my colleague, MichaelaS, to address the issue. If not, we can begin troubleshooting using QuickBooks Tool Hub, which is designed to resolve common errors.

Here's how to proceed:

1. Close QuickBooks.
2. Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it, and open the file you downloaded (QuickBooksToolHub.exe).
3. Follow the on-screen steps to install and agree to the terms and conditions.
4. In the tool hub, select Installation Issues.
5. Select QuickBooks Install Diagnostic Tool. Let the tool run; it can take up to 20 minutes.
6. When the tool finishes, restart your computer.

Once you've finished these steps, ensure your Windows operating system is fully updated to avoid any installation issues. After that, restart your computer and try opening QuickBooks or reinstalling QuickBooks Desktop.

If the error persists after all these updates, I recommend contacting our live support team for further assistance.

Here's how to reach support:

1. Open QuickBooks Desktop.
2. Go to the Help menu and select QuickBooks Desktop Help/Contact Us. This opens the Help window.
3. Tip: You can also press F1 on your keyboard to open the Help window.
4. Click on Contact Us.

I'm always available if you have any other questions or concerns about QuickBooks.