Can I get technical support.

Hi, @biu0218. I can share some troubleshooting steps so you can print your Balance Sheet report in QuickBooks Online (QBO).

The error you're getting might be affected by your browser's cache. For now, I'd recommend running your report through a private window to isolate the issue. It allows you to browse the web without saving your browsing history. To bring one up, follow these steps:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P 
• Safari: press Command + Shift + N

If it works, clear the cache of your main browser to remove browser history. You can also use other supported browsers to narrow down the result.

Just in case you're getting the same result after trying to run the report as suggested, I'd recommend checking your retained earnings history to spot the root cause of the issue.

1. Sign in to your QBO account.
2. Click on Accounting on the left pane, then Chart of Accounts.
3. Find the Retained Earnings account.
4. Tick the Run Report from the Action column.
5. From the Report period, click on All Dates.
6. Hit Run report.

You can learn more about opening and printing your reports in QBO from here: Run reports in QuickBooks Online.

If you need to save the current customization settings of your reports, use this article as your guide: Memorize reports in QuickBooks Online.

Post again if you have other questions while printing your Balance Sheet report. I'll be right here to help. Have a good one!

Hi there, @JRB67.

I know how you would want to contact our QuickBooks Online Support Experts to fix this error. But, let me assist you first and provide you with some troubleshooting steps to sort this out. 

First off, the browser can occasionally be poorly configured, which leads to issues. I suggest opening a different browser or a private window to isolate the issue. Here's how to activate incognito mode in some of the most common online browsers:
 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If you can no longer see any error message when logging in to your QuickBooks, it's safe to say that the browser has caused it. This can be fixed by clearing your cache and cookies.

However, if the issue persists, I suggest contacting our QuickBooks Online Support Experts. At Can't get signed in? section of the page, you'll be able to see the QuickBooks contact number.

Additionally, I'll also share this article where you can watch some awesome video tutorials to learn more about QuickBooks Online (QBO): Learn about QuickBooks Online with how-to videos.

Feel free to leave a reply if you require further assistance with managing your QBO account. The Community team always has your back. Keep safe.

@pam126 

Can you run QB and open the sample file?

Hello there!

I'd love to help you with your issue about putting your phone number. But can you please provide more information about it? Are you trying to add the phone number to your Intuit account? Any additional information would help us provide the best resolution to your concern.

Please know that the Community forum is always open to help with any QuickBooks concerns you may have. Have a good one!

Thanks for reaching out to the Community, Corabyrd2.

I'm eager to assist you, but I require additional information regarding your query. Could you kindly share more details about the specific issue you're encountering when entering hours? Were there any error messages displayed? Also, may I know which app you mean?

Any additional info or a screenshot of the interface will be greatly appreciated. We are looking forward to your reply.

@cdk19501 

Can you run the backup locally?

Hello there, Chonita.

I may need more information to better understand your concern. Can you provide more details about the instructions you followed? Is it related to the migration process?

Also, since you mentioned that you can't open your 2012 QuickBooks account, was this issue before or after the migration?

I would appreciate any additional information you can provide. Once you have all the information ready, please get back to this post.

Hello there, @Lmfez.

It's my pleasure to provide information about the error 1603 you've encountered in QuickBooks Desktop (QBDT).

Error 1603 indicates that there's an issue with the QuickBooks installer or update files in use. This error is normally visible at the time of installing QuickBooks Desktop or updating it. 

To fix it, you'll want to install Tool Hub to run the Install Diagnostic Tool, which is a useful program to fix problems in QBDT. Please refer to the steps below for guidance in downloading and using it:

1. Close QuickBooks.
2. We recommend you download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it. If you've already installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be displayed on the bottom right. Otherwise, you can select About to view the version.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. Once the installation finishes, double-click the icon on your Windows desktop to open the tool hub.

After downloading it, you can now use it:

1. Open the QuickBooks Tool Hub.
2. In the tool hub, select Installation Issues.
3. Select QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
4. When the tool finishes, restart your computer.

If the issue persists, refer to this article for more solutions: Fix Error 1603 when you install QuickBooks Desktop.

I'm leaving this article for future reference on how to keep QuickBooks up-to-date so you have the latest features and product improvements: Update QuickBooks Desktop to the latest release.

Tag me in the comment below if you encounter errors and other issues when using QBDT. I'm always around to help you.

Thanks for looping in this thread, StarksAuto. Let me provide the steps to verify what's causing an odd behavior when updating QuickBooks.

Before proceeding, have you followed the troubleshooting suggestions above? Doing so will help refresh the system files.

Since this error appeared during an update, we can have additional methods to fix this. Before starting, download the installer for your version of QuickBooks. Prepare your license number on the original package or in the purchase confirmation email if bought online.

Once done, follow the steps below:

1. Open the Windows Start menu and search for Control Panel, then open Control Panel.
2. Select Programs and Features or Uninstall a Program.
3. From the list of programs, pick the version of QuickBooks Desktop you want to remove.
4. Click Uninstall/Change, Remove, and then Next.  
5. If this option is unavailable, sign out and sign back in to Windows as an admin (or a user with admin rights).

After that, reinstall QuickBooks Desktop. To see what more you can do with errors, check out this guide: How to fix Error 1601, 1603, and 1642.

If the issue persists, I recommend contacting our Support Team. They can pull up your account securely and investigate further. Please check this article for our operating hours to ensure a prompt response: Contact QuickBooks Desktop support.

Keep me updated on how things go on your end. I want to ensure this gets resolved for you. Stay safe.