How can I acquire my Validation Code to register my Quickbooks Pro Desktop 2013?
Since the COVID-19 there doesn't seem to be anyone available by phone and the cat option is not available for me. Is there another way?
Hi, Stefani. I'm happy to have you here in the Community.
We're taking all necessary precautions to protect our team during this difficult time and that includes limited phone availability.
The Community, Messaging Team, and our Social Media Team are all still here to help you in any way we can. For the validation code for QuickBooks Desktop 2013, I'll be reaching out to you via Private Message to get some contact information so we can make sure this gets squared away for you.
Let me help share insights about your concern in QuickBooks Desktop.
If you're referring to reactivating your payroll services this will require a service key specific to your EIN number. I'd suggest reaching out to our Customer Support Team. They have the necessary tools to access your account details and generate the key for you.
Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri. Rest assured, we will resume normal hours as soon as possible.
Also, I'm adding this article on how to renew or reactivate your QuickBooks Desktop Payroll subscription.
Feel free to get back to us for any additional questions. I'm here to help. Take good care.
Let me route you to the right department, Coco_20_2000.
I'd suggest reaching out to our customer care support. An agent can check your account and provide the validation code. Here's how:
Although, if you're referring to license or product codes, you can log in to CAMPS, and get the info.
We're just around if you have other concerns. Feel free to reach out to us.
I just moved all my work over to a new computer. Installed QB 2013 that I purchased from a local retailer, entered the license number and product code, and then I called the 1-800 number to get the validation code. None of my current email addresses nor my 10 year old phone number match what Intuit has on file. The CS agent just keeps repeating that I have to give her the correct email, which I don't seem to have (over and over). I ask for a supervisor, she says there are none available. I offered to send her a picture of my disc and the license number with the hologram, she doesn't care and in the end just hung up on me!
I own a licensed copy of QB 2013 and Intuit refuses to let me use MY software. Other than breaking up a monopolist anti-competitive company does anyone know how to find this validation code so I can use my software and go back to work?
Hello there, @WhatAPain1.
Let me share these insights about your concern in QuickBooks Desktop (QBDT). QuickBooks Desktop 2013 version is no longer supported and can no longer be updated.
I suggest reaching our customer support team again. If this is the first time you've installed a QBDT product or you don’t have the previous version. This way, they can check if they can generate a validation code for 2013.
If it's not your first time installing QBDT, then you'll have to provide the email address you used to register the program.
In case you can't access the Help menu, you can try pressing F1 to pull up the Have a question? window. Also, you can go to this page to contact us if the Help menu or F1 doesn't work:
Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Stay safe always.
You have to call and contact Support to ask the code. If they didn't acknowledge your ownership, consider buying a new license of QB 2020. For Pro 1 user with a one time license, you may purchase it for less than $200.
I'd be glad to know the help that you need, @7862809159.
Any details can help me gather the best resolution that fits your concern. Meanwhile, you can post your question or issue here in the Community so experts and other users like you will be able to give their valuable inputs.
On the other hand, if you wish to talk to one of our representatives, you can follow the steps given by my peer @MaryAnn_E, then specify your issue or questions. Please note that we've made some changes to our support options for QuickBooks Desktop. Our representatives are available through chat or messaging to accommodate all our customers' concerns effectively.
I'll be adding this handy article to learn more about the different tasks you can in QuickBooks Desktop, such as managing payments, running reports, etc.: Help articles.
Please comment back below so I can assist you further. I'll be looking forward to your reply. Have a great day.