cancel
Showing results for 
Search instead for 
Did you mean: 
accounting130
Level 1

In QuickBooks Online, how can we send W-2s digitally to our employees as opposed to having to print them? The Dashboard "Task" only instructs me to setup W-2 printing...

We had our employees set up to receive their paystubs and W-2s electronically, as decribed here: https://quickbooks.intuit.com/learn-support/en-us/deliver-paycheck-to-worker/invite-employees-to-acc....
Solved
Best answer January 08, 2020

Best Answers
GarlynGay
Moderator

In QuickBooks Online, how can we send W-2s digitally to our employees as opposed to having to print them? The Dashboard "Task" only instructs me to setup W-2 printing...

Hello accounting130,

 

The link is working fine. Let's use a private browser when accessing the QuickBooks Workforce Support page as it does not store data which results to errors or blank pages.

  • Google Chrome: press CTRL Shift N
  • Mozilla Firefox: press CTRL Shift P
  • Internet Explorer: press CTRL Shift P
  • Safari: press Command Shift N

We can also clear the regular browser's cache to reset the default setting. Then, access the site again. 

 

If you've got more questions, please let us know. We are here to help. 

View solution in original post

15 Comments
MaryGraceS
Moderator

In QuickBooks Online, how can we send W-2s digitally to our employees as opposed to having to print them? The Dashboard "Task" only instructs me to setup W-2 printing...

Hi there, @accounting130.


After you file your W-2 forms, the employees’ W-2 copies will be available in Workforce 24-48 hours. Once they completed the set up, they will get an email telling them that their W-2s are available.

 

Please note that even when you electronically file W-2 forms with the SSA, you will still need to print and distribute copies to your employees. This way, they can also file with the federal, state, city, or local tax return.

 

For additional reference, you can use the following links about the requirements to print the form, deadline, check the filing status, and year-end checklist: 

As always, I'm just a post away if you have questions on this or any other QuickBooks topic. Hope you have a fantastic week ahead. 

accounting130
Level 1

In QuickBooks Online, how can we send W-2s digitally to our employees as opposed to having to print them? The Dashboard "Task" only instructs me to setup W-2 printing...

Thank you for clarifying that we will still need to print the W-2s. As for Workforce, one of my employees is receiving the following error after logging in (with the correct email): "We can't get your info. Your employer isn't connected to QuickBooks payroll. Contact them to access your paycheck." This seems to be a known issue; has it been resolved? A ticket reference I found in another thread was INV-30935. Thank you for your assistance.

Michael K
Moderator

In QuickBooks Online, how can we send W-2s digitally to our employees as opposed to having to print them? The Dashboard "Task" only instructs me to setup W-2 printing...

Hey there, @accounting130. Thanks for updating us.

 

That issue has since been resolved. I suggest reaching out to Workforce support directly, as they have the tools necessary to get your employee connected with your payroll so that they can see their information.

 

Please reach out if there's anything else I can do to help, I'm determined to be your number one resource for QuickBooks Desktop.

accounting130
Level 1

In QuickBooks Online, how can we send W-2s digitally to our employees as opposed to having to print them? The Dashboard "Task" only instructs me to setup W-2 printing...

Thanks. How do I contact Workforce Support? I tried submitting a request through https://help.quickbooks.intuit.com/prechats/offerings/ViewMyPaycheck-Online-CHAT/15055/view, but after submitting, I got a blank page here: https://help.quickbooks.intuit.com/live/engage/message

GarlynGay
Moderator

In QuickBooks Online, how can we send W-2s digitally to our employees as opposed to having to print them? The Dashboard "Task" only instructs me to setup W-2 printing...

Hello accounting130,

 

The link is working fine. Let's use a private browser when accessing the QuickBooks Workforce Support page as it does not store data which results to errors or blank pages.

  • Google Chrome: press CTRL Shift N
  • Mozilla Firefox: press CTRL Shift P
  • Internet Explorer: press CTRL Shift P
  • Safari: press Command Shift N

We can also clear the regular browser's cache to reset the default setting. Then, access the site again. 

 

If you've got more questions, please let us know. We are here to help. 

View solution in original post

accounting130
Level 1

In QuickBooks Online, how can we send W-2s digitally to our employees as opposed to having to print them? The Dashboard "Task" only instructs me to setup W-2 printing...

Thank you; the incognito browser allowed it to work

HSea
Level 1

In QuickBooks Online, how can we send W-2s digitally to our employees as opposed to having to print them? The Dashboard "Task" only instructs me to setup W-2 printing...

Good Morning,

 

None of my employees are able to access their Payroll information in Workforce.  All have been on in 2019 with no problems.  They have all cleared their cache and browsing history.  

 

I know that one of the solutions given previously was to use an Incognito Browser.  Can this be done using an iPhone?  If so, how?

 

Thank you for your help!

 

 

Angelyn_T
QuickBooks Team

In QuickBooks Online, how can we send W-2s digitally to our employees as opposed to having to print them? The Dashboard "Task" only instructs me to setup W-2 printing...

Thank you for joining the thread, @HSea.

 

Yes, we're able to use an incognito browser using an iPhone. The steps usually depend on the browser you're using. For your guide, check out the instructions provided below.

 

To enable private browsing in Safari:

 

  1. Tap the tabs icon in the bottom-right corner.
  2. Click Private on the bottom-left side.
  3. Hit the plus sign (+) at the bottom to open a new tab.

 

To enable private browsing in Chrome:

 

  1. Click the tabs icon in the upper-right corner.
  2. Select the more icon in the upper-right corner.
  3. Choose New Incognito Tab to open a new tab.

 

In Firefox:

 

  1. Tap the tabs icon in the upper-right corner.
  2. Hit the mask icon on the bottom-right side.
  3. Choose the plus icon (+) in the bottom-left corner to open a new tab.

 

In Opera:

 

  1. Open the tabs icon in the bottom-right corner.
  2. Pick Private in the upper-right corner.
  3. Select the plus sign (+) at the bottom to open a new tab.

 

For additional information about accessing paychecks and W-2s online, you can read these articles:

 

 

Let me know if you have any other questions. I'm always here to help. Have a good day!

tinaphcr
Level 2

In QuickBooks Online, how can we send W-2s digitally to our employees as opposed to having to print them? The Dashboard "Task" only instructs me to setup W-2 printing...

Our employees are also experiencing the same problem.  Have you gotten any help???????

tinaphcr
Level 2

In QuickBooks Online, how can we send W-2s digitally to our employees as opposed to having to print them? The Dashboard "Task" only instructs me to setup W-2 printing...

Do you have any idea how to solve this?  I have two service cases with qb support and still no resolution.  My employees had no problem last year this began in January.  I have resent them the invites and they are getting the message that our company is not set up or oops something went wrong.....

 

Beyond frustrated with this entire situtation.

 

Joesem M
QuickBooks Team

In QuickBooks Online, how can we send W-2s digitally to our employees as opposed to having to print them? The Dashboard "Task" only instructs me to setup W-2 printing...

This isn't the kind of service I want you to experience, @tinaphcr.

 

The investigation about the INV-40031 where users are getting error message after accepting invitation is still ongoing. 

Our engineers are still working on to resolve this error message. We're unable to provide you an estimated turn around time when the investigation will be fix. 

 

For now, I want you to be part of our containment list of affected users by giving us a quick call. This way, we'll be able to communicate with you via email as soon as updates are available. See this link on how to contact our Support Team and our working hours to ensure that we assist you on time.


Also, I'm adding our payroll and workers website it provides articles about payroll forms.

 

Stay tuned for updates and if there's anything I can help you with, please let me know. I'd be happy to help.

dlbdouglas
Level 1

In QuickBooks Online, how can we send W-2s digitally to our employees as opposed to having to print them? The Dashboard "Task" only instructs me to setup W-2 printing...

Our employees are also have the same issue.  Some are having no problem and some can not access at all.  Any solution yet?

Nick_M
QuickBooks Team

In QuickBooks Online, how can we send W-2s digitally to our employees as opposed to having to print them? The Dashboard "Task" only instructs me to setup W-2 printing...

Hi there, dlbdouglas. 

 

Thank you for joining the QuickBooks Community this afternoon. My suggestion to you would be to reach out to our support team and tell them you're experiencing the same issues associated with INV-40031. This will allow them to add you to the investigation and properly address the issue and resolve it in a timely manner. To reach them, follow these steps. 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent.

 

To ensure we address your concern on time, check out our support hours.

 

If you have any other questions in the meantime, feel free to post here. Thank you and have a nice Monday afternoon. 

karlouh63
Level 2

In QuickBooks Online, how can we send W-2s digitally to our employees as opposed to having to print them? The Dashboard "Task" only instructs me to setup W-2 printing...

Why would we still have to print a copy for the employee?  Isn't that the whole reason for e-filing, to get away from that? 

ChristieAnn
QuickBooks Team

In QuickBooks Online, how can we send W-2s digitally to our employees as opposed to having to print them? The Dashboard "Task" only instructs me to setup W-2 printing...

Hi there, karlouh63.

 

The reason why you'll need to print a copy of w2 for the employee because the employee is currecntly unable to log in to their workforce to access w2. That said, the issue of logging the employee into the workforce is under investigation. We already submitted a notification about this, and our engineers are now working to fix it as soon as possible.

 

I suggest contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved. 

 

Here's how to contact them:

 

  1. Open your QuickBooks Account.
  2. At the top right, click the Help icon.
  3. Type unable to log into the WorkForce in the Type something field.
  4. Click I still need a human.
  5. Hit Contact us.
  6. You'll be routed into the How can we help? page. Then, select how you want to contact them and fill in the information.

 

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

 

On the other hand, yes, one of the purposes of Efiling is to download directly to the employee's workforce to access W2 once the filing has been done.

 

Please refer to this article to see different information on how your employee views paychecks, W-2s, and other employment info such as your home address and bank account info through QuickBooks Workforce: View your paychecks and W-2s in QuickBooks Workforce.

 

Keep me posted about this or if there's anything else I can help you with. I'd be happy to offer further assistance. Have a good one.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us