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Bruno2024
Level 1

Can I get technical support.

I am getting Error 6175.0 when trying to open company file. I installed Tool HUb, went to Service Manager. Informed me to go to Utilities and click Host Multi User Access. It does not give me the option. The only option is to Stop Multi User Access.

MAnneJ
QuickBooks Team

Can I get technical support.

Thank you for taking the necessary steps to address Error 6175.0 when attempting to open your company file, @Bruno2024. I am here to provide additional guidance since the issue continues.

 

If you have the full version of QuickBooks Desktop installed on your server: Please check all your workstations before proceeding to your server computer to adjust your hosting settings. To do so, follow the steps below: 

 

  1. Open QuickBooks on your server computer.
  2. Go to the File menu and hover over Utilities.
  3. If Host Multi-User Access is available, select it. Then, repeat this step and choose Stop Hosting Multi-User Access to reset the multi-user mode.
  4. Go through the process and choose Host Multi-User Access again.


If the full version of QuickBooks Desktop is not installed on your server, only the Database Server Manager is installed on your server computer. You can follow the steps to scan the folder containing your company file.

 

After checking the abovementioned and the issue persists, I recommend using QuickBooks File Doctor, a tool that refreshes your system files. 

 

Here's how: 

 

  1. From the Tool Hub, select Company File Issues.
  2. Choose Run QuickBooks File Doctor, which may take about a minute to open. If it doesn't open automatically, search for and manually open QuickBooks Desktop File Doc.
  3. In the File Doctor, select your company file from the dropdown, or use Browse to locate your file if it's not listed.
  4. Choose Check your file (only the middle option) and click Continue.
  5. Enter your QuickBooks admin password and select Next.

 

For more detailed information, check out this article: How to fix Error 6175,0.

 

Additionally, you can visit this helpful resource and learn how to verify and rebuild your data in QuickBooks Desktop: Verify and Rebuild Data in QuickBooks Desktop

 

If you have further concerns about Error 6175.0, please don't hesitate to comment and I'll surely reply. Have a great day ahead! 

Chrea
Level 6

Can I get technical support.

@Bruno2024 

Run Verify/Rebuild Data utility. Did you encounter any unresolved error messages?

Trish231
Level 1

Can I get technical support.

Good morning

I am attempting to do the latest update and got and Error 1603.  What do I do?

Chrea
Level 6

Can I get technical support.

@Trish231 

Which QB Desktop year version and Windows OS do you run?

Trish231
Level 1

Can I get technical support.

Vitcom Fire & Building Solutions Inc – Version 23
Licence #: [Removed]
Product #: [Removed]

Chrea
Level 6

Can I get technical support.

@Trish231 

Disable your Real Tine Protection during the updating process.

 

Screenshot 2024-12-03 080917.png

Peerless12
Level 1

Can I get technical support.

I tried to install and update-Now I can into my account.  You refused my pass word.   It gives me an error code of 1603.  

Peerless12
Level 1

Can I get technical support.

I tried to install and update-Now I can't into my account.  You refused my pass word. I changed my pass word and still unable to get into my quickbooks account.    It gives me an error code of 1603.  

RogelioL
QuickBooks Team

Can I get technical support.

Dealing with login issues in your QuickBooks account after an update can be quite frustrating. Rest assured, I’m here to help you sort it out quickly so you can get back to managing your finances without a hitch, @Peerless12.

 

Firstly, please know that the error 1603 indicates a problem with the installation process or a conflict with system settings. To resolve this, I recommend installing QuickBooks Desktop again to refresh your system files. You can check out this article for further information and detailed guidance: Reinstall QuickBooks Desktop (QBDT).

 

If you still get the same error after reinstalling your QBDT, let's proceed and use QuickBooks Tool Hub. This tool can help us diagnose and fix common installation issues such as error 1603.

 

To begin the process, download and install QuickBooks Tool Hub:

 

  1. Close QuickBooks.
  2. Download the latest version of the QuickBooks Tool Hub.
  3. Save the file in a location that’s easy to access, like your Downloads folder or your Windows desktop. Note: If you’ve previously installed the Tool Hub, you can check your current version by selecting the Home tab—your version will be displayed at the bottom.
  4. Open the downloaded file (QuickBooksToolHub.exe).
  5. Follow the on-screen instructions to install it and agree to the terms and conditions.
  6. Once the installation is complete, double-click the Tool Hub icon on your desktop to launch the application.
    image.png

 

Note: If you can’t locate the icon, search for QuickBooks Tool Hub in Windows and select the program.

image (1).png

 

After completing the previous steps, follow these instructions to use the QuickBooks Install Diagnostic Tool:

 

  1. First, open the QuickBooks Tool Hub.
  2. Once you're in the tool hub, click on Installation Issues.
  3. From there, select the QuickBooks Install Diagnostic Tool and allow it to run—this may take up to 20 minutes.
  4. After the tool has finished its work, be sure to restart your computer.

 

If you continue to see the error 1603, please proceed to steps 3 and 4 in this article: Fix Error 1603 when you install QuickBooks Desktop.

 

Moreover, you might want to check out this article to learn how to learn how to close your books: Close your books in QuickBooks Desktop.

 

If you have any questions or need more assistance downloading and installing QuickBooks, just let me know through the comment section below. I’m here to support you throughout the entire process, @Peerless12.

Chrea
Level 6

Can I get technical support.

@Peerless12 

Which QB Desktop year version?

Can you open the sample file without any issue?

kamg
Level 1

Can I get technical support.

received error 15271 when updated

Sherrie_F
QuickBooks Team

Can I get technical support.

Thanks for chiming into this thread, @kamg. I understand how frustrating technical problems can be, especially when they interrupt important updates. I assure you I'm here to help you resolve this problem efficiently.

 

To start, I'd like to gather more information about what happened. Could you specify if you're using QuickBooks Online (QBO) or QuickBooks Desktop (QBDT)? May I also know where you updated your QuickBooks account and which section you've seen the error message? Any additional context you can offer will give me a better understanding of the issue and find the best solution for you.

 

In the meantime, we can perform some troubleshooting steps to identify what went wrong and get you back on track. Sometimes, stored cache files can cause interruptions within the program when working with your QuickBooks tasks.  

 

You can access your QBO account in a private browser to ensure the program runs seamlessly without storing cached data. You can accomplish this by utilizing these keyboard shortcuts:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Shift + N

 

If everything works smoothly and your account can be updated, return to your original browser and clear its cache so the system can start fresh. Also, using a different supported browser can help us dig deep into the root cause of this unexpected behavior.

 

On the other hand, if you're using QBDT, I'd suggest installing and using the QuickBooks Tool Hub. This utility tool is designed to resolve a wide array of program and file-related issues that could be causing the hours to round off when importing in QuickBooks.

 

Here's how to use the Tool Hub:

 

  1. Download the most recent version (1.6.0.8) of the QuickBooks Tool Hub.
  2. Open the file you downloaded (QuickBooksToolHub.exe). You can look it up in your Downloads folder or the location you selected when you downloaded it.
  3. Follow the on-screen steps to install and agree to the terms and conditions.
  4. Double-click the icon on your Windows desktop to open the tool hub.
  5. Once opened, look for Company File Issues or Program Problems, then select Quick Fix my Program.

 

Screenshot 2025-01-12 073042.xoxoshsh.png

 

For more solutions and potential causes of unexpected behavior in QBDT, I'll include this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

I highly appreciate your patience and for bringing this to our attention, @kamg. Please let me know if there's anything else you'd like me to help you with. Your experience is significant to us, and I'm here to ensure we get this sorted out to your satisfaction.  

leeanke
Level 1

Can I get technical support.

I was updating my Quickbooks Desktop Pro 2018 when I got Error 1603 and was sent her to find out how to fix the problem. Can you help me? 

GenmarieM
QuickBooks Team

Can I get technical support.

Thanks for reaching out to us, leeanke. Let me provide you with details about why you're getting an error 1603 when updating your QuickBooks Desktop (QBDT) Pro 2018.

 

First off, it is important to note that QuickBooks Desktop has a 3-year life cycle. This means that you won't be able to update your QBDT Pro 2018 since it was already discontinued in 2021. Your access to QuickBooks Desktop Payroll, Desktop Payments, live technical support, Online Backup, Online Banking, and other services through QuickBooks Desktop Pro 2018 software will also be discontinued. Additionally, this means you won't receive critical security updates to protect your data.

 

To learn more about QuickBooks Desktop service discontinuation, you can refer to this article: QuickBooks Desktop service discontinuation policy.

 

To protect your business data, maintain access to our live technical support, and avail of our Intuit services including QuickBooks Desktop Payroll, QuickBooks Desktop Payments, and online feeds, I recommend upgrading to our QuickBooks Desktop Enterprise.

 

Before upgrading to a new desktop version, ensure your computer meets the system requirements. This will help avoid any unexpected issues during the upgrade. Check out these articles for instructions and to explore the new program's features.

 

 

Keep your post coming if you have further questions about updating and upgrading your QuickBooks Desktop version. The Community is available to lend a helping hand.

Chrea
Level 6

Can I get technical support.

@leeanke 

I was updating my Quickbooks Desktop Pro 2018

 

What do you mean with "updating"? QB Desktop 2018 is outdated as of 2021. Can you open the sample file without any issue?

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