cancel
Showing results for 
Search instead for 
Did you mean: 
Not applicable

QB Crash right after opening

I purchased the 2018 version of QB in May.  I've had no issues up until yesterday when I got an error box immediately after putting in my pw.  It appears that the program opens but I get an "unrecoverable error" box with the code 01770 37507  I've rebooted, run update checks, virus checks and I've even installed the program on my laptop and the same issue is happening.  Please help.  I use this every day!

Solved
Best answer 06-21-2018

Accepted Solutions
Highlighted
QuickBooks Team

Re: QB Crash right after opening

Hello, @sallyb1.

 

Welcome to the QuickBooks Community. You're in good hands here. I'd like to share with you some insight I have on this issue. There are a few steps available for this specific type of Unrecoverable error. This can be caused by the QBCF Monitor Service or the QuickBooks Installation itself. Since you've already tried installing on a different computer and you're receiving the same results, I recommend trying to disable the QBCF Monitor Service. Here's how: 

  • End the QBCFMonitorService.exe process.
    • Press Ctrl+Shift+Delete on your keyboard to bring up the Task Manager.
    • On the Processes tab, click the Image Name header to display the processes alphabetically.
    • Select QBCFMonitorService.exe. and click End Process.
    • Click Yes on the warning message.
  • Prevent QBCF Monitor service from re-starting on the workstation.
    • Press Windows+R On your keyboard to open the Run window.
    • Type in services.msc and click OK.
    • Scroll down on the list and double-click QBCFMonitorService to open the Properties.
    • Choose Disabled as Startup type.
    • Select Apply and OK.

Try opening the company file once more. If you're still encountering the Unrecoverable error, I have an article for you that covers general troubleshooting steps for Unrecoverable errors. You can find that here: https://community.intuit.com/articles/1501515-unrecoverable-error-general-troubleshooting-steps

 

If you feel that you need help with any of these steps, you can reach out to the Customer Care Support team here: https://help.quickbooks.intuit.com/en_US/contact . Feel free to ask any questions you have here in the Community as well. Be sure to keep me posted on your progress with this.

View solution in original post

14 Comments
Highlighted
QuickBooks Team

Re: QB Crash right after opening

Hello, @sallyb1.

 

Welcome to the QuickBooks Community. You're in good hands here. I'd like to share with you some insight I have on this issue. There are a few steps available for this specific type of Unrecoverable error. This can be caused by the QBCF Monitor Service or the QuickBooks Installation itself. Since you've already tried installing on a different computer and you're receiving the same results, I recommend trying to disable the QBCF Monitor Service. Here's how: 

  • End the QBCFMonitorService.exe process.
    • Press Ctrl+Shift+Delete on your keyboard to bring up the Task Manager.
    • On the Processes tab, click the Image Name header to display the processes alphabetically.
    • Select QBCFMonitorService.exe. and click End Process.
    • Click Yes on the warning message.
  • Prevent QBCF Monitor service from re-starting on the workstation.
    • Press Windows+R On your keyboard to open the Run window.
    • Type in services.msc and click OK.
    • Scroll down on the list and double-click QBCFMonitorService to open the Properties.
    • Choose Disabled as Startup type.
    • Select Apply and OK.

Try opening the company file once more. If you're still encountering the Unrecoverable error, I have an article for you that covers general troubleshooting steps for Unrecoverable errors. You can find that here: https://community.intuit.com/articles/1501515-unrecoverable-error-general-troubleshooting-steps

 

If you feel that you need help with any of these steps, you can reach out to the Customer Care Support team here: https://help.quickbooks.intuit.com/en_US/contact . Feel free to ask any questions you have here in the Community as well. Be sure to keep me posted on your progress with this.

View solution in original post

Not applicable

Re: QB Crash right after opening

I have Quick Books 2019 Pro. I am having this problem since last year October 2018. What happen actually as soon as you open Quick Books it shuts down without any error message. Upon calling the Tech numorous time and what they got a solution is after doing their diagnosis they create a new user and it starts working. I have almost 10 users on my Windows 10 just because of this. Recently this morning I had the same issue and upon calling the Tech she did the same old technique. My point is why there is no cure for this problem which can resolve this permanently. Also she has suggested me to call Microsoft and tell them to do something with my user account so it won’t change resgistry entries by itself which is a totally new thing for me. Conclusion there is no solution for the problem Except making new users on windows.

Very disappointed.

Moderator

Re: QB Crash right after opening

We appreciate you taking time to inform us about this, Harisd.

 

You have an option to manually repair the Microsoft component. You can check this article for the steps: Unrecoverable Error: General Troubleshooting Steps. Proceed to Solution 5 and start with step 4. It's a series of steps to repair the Microsoft components.

 

I also recommend for you to reach out to Microsoft so you will be assisted properly.

 

If you have other concerns that you'd like to voice out, please let me know. I'll note them down and offer any help I can.

Not applicable

Re: QB Crash right after opening

My Quicbooks 2019 also crashes constantly.  I have started making backups of my company file every time I make any change to it, because I have had 6 company files crash and then refuse to repair (funny enough when I close the file and make the backup, there are no errors - but upon opening it crashes and destroys the file).  This is the worst version of QUICKBOOKS to date - and mind you 2016 was pretty bad.  I have run through every single so-called "fix" to no avail.  My last step is a clean install.

 

hmmm... next step SAGE?

Moderator

Re: QB Crash right after opening

Hello there, Sherall0,

 

Before going to clean uninstall, let's try first the QuickBooks Refresher Tool. This tool ends QuickBooks processes running in the background and also works as a mini repair of the program.

Here's how:

  1. Close all QuickBooks Desktop versions.
  2. Download the QuickBooks Refresher Tool.
  3. Save the file on your desktop.
  4. Run the QBRefresher tool.
  5. Re-open QuickBooks Desktop.

If you're getting a similar result, please proceed to uninstalling and reinstalling the program. Check this article for more information: Solutions for when QuickBooks stops working.

 

Let me know if there's anything else I can help you with.

Not applicable

Re: QB Crash right after opening

Is there a QB refresher tool for macs?

thanks

Moderator

Re: QB Crash right after opening

Hi there, apeyjoy.

 

There is no tool similar with QBRefresher for QuickBooks for Mac. However, there are other tools you can use for troubleshooting some QuickBooks issues and errors. 

 

One of them is the Clean Install. It helps to resolve QuickBooks installation issues and function damages.

 

Another one is the Verify and Rebuild tool. It identifies and resolves corrupted data in QuickBooks. 

 

If you need more help with QB for Mac, please let us know. We're here to help. 

 

Not applicable

Re: QB Crash right after opening

I did the clean uninstall and re install, but it didn't work. It still crashes upon trying to open.

I can't do the verify and rebuild tool because the software doesn't open for me to use the toolbar or anything else in the software.

Moderator

Re: QB Crash right after opening

Hello apeyjoy,

 

Since none of the provided troubleshooting steps worked for you, it'd be best to contact our Technical Support Team. They can investigate this issue and provide additional troubleshooting steps. Here's how you can reach them outside QuickBooks:

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop and click Continue as a guest.
  3. Select your QuickBooks Desktop version.
  4. Go to the first section and click Search for something else.
  5. Enter the details of your concern and click Search.
  6. Go to the second section and choose how you want to reach them.

Let me know if you have other concerns.

Community Explorer **

Re: QB Crash right after opening

Is there a reason why Quickbooks occasionally corrupts our company file?
This happens about twice a year, and paying for Enterprise, I expect a more stable system (that doesn't completely shut down our business).   The funny thing is, it always seems to happen after the DB user service crashes (for no reason, it just randomly crashes) on the server.  Why not put a professional database in the background like SQL Server instead of that garbage DB that has been haunting us for decades. There shouldn't be such a thing as "single user" mode, ever!

QuickBooks Team

Re: QB Crash right after opening

Hello there, AngryITGuy.

 

Let me help sort things out as I want this to be taken care of.

 

QuickBooks company file corruption is often caused by issues with the computer or by how QuickBooks interacts with your system. To ensure you have all the updated components, making sure your QuickBooks Desktop is updated to the latest release.

 

In addition, the following resources below outlines the solutions and other possible causes of QuickBooks Desktop unexpected behavior:

If you've done all the recommended troubleshooting steps above, but still having the same issue, I recommend contacting our Care Support Team so they can closely work on for further investigation. The steps on how you can get in touch with us is provided by my colleague above.

 

If I can be of help with something else, please don't hesitate to get back to me. I'll be around to assist.

Community Explorer **

Re: QB Crash right after opening

In this case, the corruption (if there is actual corruption, though all tools report the file & network to be fine) was due to the QBUser server service stopping on its own, then a person tried to login in the morning and got an error message (for that), so I restarted the service, then he tried again, this time he got an error saying he needed to repair the file. He went through the steps, it said it was fine, and he was able to login, however, any time he attempted to enter a payment, Quickbooks would simply crash. Called me up, and I tried to login as the admin for that company file, and immediately after the icons are drawn at the top, a message box pops up saying an error occurred and to send a report to Intuit. I loaded a different company file as an admin and it worked perfectly. For good measure I disabled the firewall, A/V etc and ran the tool to verify the installation was fine. Tried again with the original company file (as an admin) - same result (from any of the 5 machines - ruling out networking, the computer and the installation). Then I copied the company file to a computer to completely eliminate networking as the culprit and tried to login again w/ the admin account: same error (or lack of). This completely rules out the Network as the culprit and the problem squarely lies with Intuits merchant service. Because the payment service has crashed many times before in Enterprise over the years, it may have corrupted the file (in some fashion). All PCs have been updated religiously, both the OS and Quickbooks and no server events happened overnight, nothing was updated or rebooted, no machines crashed, no power outages, etc. There is one common thing on all machines (6): The following updates never have worked (updated):

Protocol Handler #15227 Never Updated

Service Messages #404 Try later -

Move QuickBooks #15227 Never Updated.
I don't believe any of these would be a problem since QB Ent 19 has been running with these updates never working.
All machines are running Windows 10 (most on build 1803 - build 1903 is incompatible with hardware on couple of machines, though that is inconsequential since the problem persists on all of them), with the last Windows update occurring on July 10th.
That said, as an IT guy (and a programmer, windows & web) of 2 decades experience from corporate enterprise to SMBs, you can see why I'm AngryITguy. (Quickbooks has consistently been the most problematic software as per support requests).

QuickBooks Team

Re: QB Crash right after opening

Hi AngryITGuy,

 

I appreciate you trying the troubleshooting steps. 

 

I'd recommend contacting our Technical Support. They have the resources needed to check your file and fix the update error.

 

Here's how you can reach us:

  1. Go to https://help.quickbooks.intuit.com/en_US/contact.
  2. Click QuickBooks Desktop and click Continue as a guest.
  3. Select your QuickBooks Desktop version.
  4. Click Search for something else.
  5. Enter the details of your concern and click Search.
  6. Choose how you want to reach them (Start a Message or Get Phone Number).

You might want to check this article for future help: Troubleshooting issues and errors.

 

You can always drop-by anytime if you have other questions.

Community Explorer **

Re: QB Crash right after opening

Still verifying the file 13hrs so far - may take another 20 or so hours to verify and a couple of days to rebuild (6 core, I7 3.5Ghz, SSD system). If that doesn't work, then I'll have them call (last time they said to rebuild the file, but it still took half a day to rebuild, but the file was less than 400MB - now its slightly over 500MB, so rebuilding time must increase exponentially).

Need to get in touch?

Contact us