Thanks for joining this thread, arun1103.

I appreciate the additional information you've provided. With that being said, I'd suggest contacting our Customer Care Support team to assist you with the error prompting on your end. They can get this fixed right away. Here's how:

1. Go to the Help menu at the top.
2. Click Contact Us.
3. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
4. We’ll provide you a few options. You choose which one is best for you.

If you have any other QuickBooks concerns, please post them here and we're here to help.

Don't waste your time contacting support. I spent 2 hours and they had no information. 

Same issue here with our Fishbowl server.  Anyone make any progress with this?

Has anyone figured this out?  This issue has been killing us for at least a year.

Hello there, nags,

You'll want to run the Fishbowl integration again, make sure to follow these requirements before doing so:

• Verify that you have a supported QuickBooks version with the latest updates installed
• Verify that you have a supported Operating system with the latest updates installed. Windows Home edition is not supported
• Log into the computer as admin
• Log into Fishbowl as admin
• Log into QuickBooks as admin in single user mode

If the same error persists, I recommend reaching out to Fishbowl support directly. They'll be able to help you resolve the error.

I'll be around if you have other questions.

Oh I have.  I have to go through this process every week or two.  I've been working with Fishbowl support on this for over a year.  It always boils down to Quickbooks throwing the error mentioned in the first post in this thread.

Anyone make any progress with this?  We went as far as to build a fresh server, do a clean install of Fishbowl, and Quickbooks.  And the issue persists.  Seems to be happening to many people.

I appreciate you for taking the time to reach us back, nags.

Thanks for letting us know the steps you've taken beforehand. I am determined to help you find a solution for this issue between QuickBooks and Fishbowl integration . In order to move forward, I recommend reaching out to our QuickBooks Care Support. They have the tools to conduct a thorough investigation for a complete resolution.

Here are the steps to contact support:

1. Click Help at the top menu and select QuickBooks Desktop Help.
2. In the Have a Question? window, enter a topic.
3. Click Contact us.
4. Hit the Stat Messaging button.
   

Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

Keep me posted for additional questions or other concerns. I'd be more than happy to help. Wishing you the best of luck.

Hi

I have just also received a message ‘ desktop has reached the expiration date and will no longer open company files”.

I have followed the suggested process and deleted the program data file, re-entered my details, and again received the same message, based on my existing authorization code which the system defaults to.

I had planned this weekend to update my accounts and had been working to that end until late last night. Thus it is extremely inconvenient to without any notice be locked out of my files.

I upgraded to QuickBooks 2021, because I received a received an email offering me 2021 as part of the support package. There was no suggestion that this was for a limited period. No weekend support is available.

I respectfully suggest that it is unethical to summarily terminate access to accounts with no notice, and amounts to misuse of market share, and is thus in effect anti-trust behaviour.

Further I note there is no support at weekends for QuickBooks users in the United Kingdom. So I am unable to ring anybody to find out why my access to my data records has been blocked. Unlike QuickBooks I’m sure that many of their clients are obliged to work weekends, for a host of reasons.

For the record I would note I was also forced to upgrade from QuickBooks desktop 2018, because they summarily and unilaterally removed the capacity to import bank data. It was not made clear at the point of purchase that part of the programme would be disabled. Surely none continuance of support is not the same as deliberate and proactive disablement of the programme to force users to migrate.

The same thing also happened with an earlier version of QuickBooks, where I found myself in a position where I was forced to migrate, and had little choice.

I have been a loyal user of QuickBooks since it started. I would suggest that the company is starting to abuse its market position through what is arguably contractually illegal behaviour, and thus is putting itself at risk of anti-trust proceedings.

I do not know whether lockout from my account is due to access having run out or a technical problem I am unable to fix because I have no access to support.

However, such behaviour is described as above surely will long-term force customers to look at other accounting alternatives. I have for the first time spent an hour on the web looking for alternatives to QuickBooks.

I further note that other customers are making similar observations that QuickBooks is no longer meeting their needs, for a variety of reasons including failure to meet its arguable obligations to behave in fair and ethical ways.

I know this has been a tough and trying time for you to contact our support team and I'm here to ensure that I'll be able to address your concern, RAB5.

Due to COVID-19, we have limited staffing and have reduced our support hours from 6 AM - 6 PM PT Monday - Friday. You can contact them on weekdays to make sure you'll be able to talk to one of our representatives. We will resume normal hours as soon as possible.

On the other hand, the message that you received about the expiration date means that your QuickBooks Desktop version has already been discontinued. To keep your account working, upgrading it is the only solution so you'll be able to access QuickBooks. And it's a good thing that you're done with the upgrade. However, it seems that you're still experiencing issues in accessing your company file. You can verify if your current system supports the latest version of QuickBooks.

You might also want to check out this article that provides FAQs about service discontinuation: QuickBooks Desktop Service Discontinuation Policy And Upgrade Information.

For your additional reference, you can check out these help articles if you have any questions related to QuickBooks. 

Fill me in if you need further assistance. I'll always be around to help you, you can reply or comment below.

Hi

Thank you for responding.

It is Quickbooks 2021 … so it is not an issue of being out of date.

Quickbooks appears summarily without notice of any sort to have terminated access to my data by denying my ability to use the program, and further at the weekend, when there is no support available.

They have clearly given no consideration to the potential downstream financial and or regulatory consequences of such action on customers. Is such inconsiderate action a signpost the company do not care about the realities of their customers lives, but only their bottom line?

When such disregard for the lives of customers is in the context of a product or service that is 'essential', we are surely in the world of 'anti trust' considerations… and with filing dates, rental quarterly obligations, essentially of accounts to survival of businesses, etc., I suggest capacity to access ones own accounting data is a basic right, and withholding of that data access summarily, by denying access to basic functionality, thus data owned by the customer, amounts to abuse of market position.

Absent change maybe it is time for the regulatory authorities to step in to guarantee customers a right of long term access to their own accounting own data, even if further functionality is denied, subject to a requirement for reasonable notice.

Many thanks for responding. I appreciate the problem is not of your making, but please can you can forward this to those that do make such decisions . . .

Hi

Thank you for responding.

It is Quickbooks 2021 … so it is not an issue of being out of date.

Quickbooks appear without notice to have terminated my capacity to utilize the program including to view the data I own at the weekend when there is no support available.

Does this inconsiderate behavior signpost the company they really do not care about the realities of their customers lives, on they the bottom line?

Surely when companies behave in this way in respect of a product or service that is essential, in that summary unilateral termination without notice of service can have financial and regulatory downstream consequences on customers, we are in the world of 'anti trust' considerations… and with filing dates, rental quarterly obligations, regulatory filing obligations etc., I suggest capacity to access ones own accounting data is a basic right, and withholding of that data access summarily or at all amounts to abuse of market position.

Many thanks

Clarification to above

Was Desktop Pro 2016 not 2018 - apologies - pressure of the moment

• I was importing a QBO converted from a created PDF of a monthly statement using a 3rd party PDF to QBO product - not perfect but quicker than manual import - and not directly from bank.
• The 2016 Desktop Pro option to import directly from Barclays had never worked as advertised and  been the subject of extensive correspondence with Quick-books and Barclays trying to get the situation resolved;  it involved a great deal of time wasted. A web search will confirm many users had also failed to download bank data - so this is just not me.
• I fairly recently managed to import several months of data in Desktop 2016, after I finally found a 3rd party product,  but then one day got a message saying the 2016 bank download facility had been discontinued - I was not using, and did not need, the bank connection because it had never worked - I was just using the capacity to upload QBO files.

Hence my comment above, that Quickbooks had disabled a key function of the core program, abiliyt to upload QBO files = and not as claimed an add-on program which allowed bank connection (which had connected to the bank but never managed to download any data, not least because the bank only provided PDFs - it never ever worked despite marketing claims! :(

My QBooks has NOT expired.  It was bought for 12 months on 11/25/2020 and does expire on 10/26/2021.         I keep going to the document they send me to and it confirms the above information but QB keeps sending the same message.  Now I cannot even open QB as it comes up with "No program open" so I click on the proper program and nothing happens.

I am very frustrated,

James Hearn

[phone number removed] or [email address removed]

@rastus 

Login to your CAMPS and check the status of your license.

Joining the thread to to share some more insights, @rastus,

Adding to Fiat Lux - ASIA's answer, to access your CAMPS account, go to this website: camps.intuit.com. 

If you're unable to login to the CAMPS website or if the status is active but you keep getting the same alert, I recommend contacting our Support Team. They have the tools needed to view your account and check on your subscriptions.

Please note that all our representatives are currently available through chat or messaging. You must enable pop-up windows on your browser settings to launch the chat box and connect with our live agents. To get our Support, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Kindly update this thread with the result. I'll be right here if you need anything else. Have a great rest of your day!

I cannot open QBooks at all.  When it loads, it says there is no company open and opens a click bar to my company.  When I click on it, it does not do anything.

I am getting so frustrated with this. My program was purchased 11/25/20 for one year and expires 10/25/2021.

My customer account is [removed]. The payment number for the program is [removed].

I would like a call to resolve this as I don't type fast enough to do a chat. I got closed out twice Friday trying to deal with a chat.

James [removed]

Hello Jim Hearn,

Thank you for reaching out to the QuickBooks Community, and welcome to the family. Since you are unable to open your QuickBooks to follow the steps to speak with a live representative, here's what you can do. 

1. You can Contact Us by selecting the link.
2. Enter your product information, including the edition, and add what is going on.
3. You will then be asked to select which way you prefer to speak with us. Choose the callback option.
4. Enter your contact information and click Get a Call.

One of our agents will then contact you. In the meantime, I suggest following this article which goes through step by step what to do if you can't open your company file in QuickBooks Desktop.

Please let me know if you need clarification for any of the steps. My team and I will be here to assist. I hope you have a lovely day!