A

Anonymous

Question

I keep getting the popup “Quickbooks Desktop has expired. To continue using Quickbooks Desktop, you must buy Quickbooks Desktop now.” On our server computer.

Forum|Forum|7 years ago
December 11, 2018
43 replies
81 views

I have to go in and re-validate our license every 2 weeks or so and I am wondering if there is a port or some feature of the anti-virus that is blocking QB from automatically validating.

The main issue is that QB is syncing with Fishbowl shop software and the sync fails every time I have to go in and re-validate the license

QuickBooks Enterprise Suite

Q

QBooksConsulting

Look here:

https://community.intuit.com/articles/1437462-configure-firewall-and-internet-security-settings-for-...

L

lindak1119

Level 7

Did you ever solve this issue? We're having the same problem on our Fishbowl-syncing machine.

N

nags

Same issue here with our Fishbowl server. Anyone make any progress with this?

BettyJaneB

Level 9

Good day everyone.

Thanks for reaching out the Community about this matter. I want to ensure to get this license re-validation issue sorted out so you can get back to business.

The popup message that you received indicates that the license registration of your QuickBooks is damaged. To fix this we'll need to delete the EntitlementDataStore.ecml file.

Here's how:

Close QuickBooks Desktop.
Ensure that all QuickBooks processes are no longer running.
Open the entitlement data folder for your operating system and version of QuickBooks.
Right-click the EntitlementDataStore.ecml file and select Delete.
Select Yes to confirm you want to delete the file.
Open your company file and follow the instructions to register the application.

To learn more about this process, please refer to this article: Delete damaged EntitlementDataStore.ecml file to resolve license and registration issues.

If the issue persists after performing these steps, I'd suggest reaching out to our Customer Care Team. They have the proper tools to check on your account to verify what's causing the issue.

To reach them:

In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact
Choose QuickBooks Desktop.
Click the issue or topic.
Click the Green Phone button to see the support number.

This should help you get back on track. Fill me in if you need further assistance. I'll be here to help. Happy Holidays!

R

RAB5

Hi

I have just also received a message ‘ desktop has reached the expiration date and will no longer open company files”.

I have followed the suggested process and deleted the program data file, re-entered my details, and again received the same message, based on my existing authorization code which the system defaults to.

I had planned this weekend to update my accounts and had been working to that end until late last night. Thus it is extremely inconvenient to without any notice be locked out of my files.

I upgraded to QuickBooks 2021, because I received a received an email offering me 2021 as part of the support package. There was no suggestion that this was for a limited period. No weekend support is available.

I respectfully suggest that it is unethical to summarily terminate access to accounts with no notice, and amounts to misuse of market share, and is thus in effect anti-trust behaviour.

Further I note there is no support at weekends for QuickBooks users in the United Kingdom. So I am unable to ring anybody to find out why my access to my data records has been blocked. Unlike QuickBooks I’m sure that many of their clients are obliged to work weekends, for a host of reasons.

For the record I would note I was also forced to upgrade from QuickBooks desktop 2018, because they summarily and unilaterally removed the capacity to import bank data. It was not made clear at the point of purchase that part of the programme would be disabled. Surely none continuance of support is not the same as deliberate and proactive disablement of the programme to force users to migrate.

The same thing also happened with an earlier version of QuickBooks, where I found myself in a position where I was forced to migrate, and had little choice.

I have been a loyal user of QuickBooks since it started. I would suggest that the company is starting to abuse its market position through what is arguably contractually illegal behaviour, and thus is putting itself at risk of anti-trust proceedings.

I do not know whether lockout from my account is due to access having run out or a technical problem I am unable to fix because I have no access to support.

However, such behaviour is described as above surely will long-term force customers to look at other accounting alternatives. I have for the first time spent an hour on the web looking for alternatives to QuickBooks.

I further note that other customers are making similar observations that QuickBooks is no longer meeting their needs, for a variety of reasons including failure to meet its arguable obligations to behave in fair and ethical ways.

R

RAB5

Hi

Thank you for responding.

It is Quickbooks 2021 … so it is not an issue of being out of date.

Quickbooks appears summarily without notice of any sort to have terminated access to my data by denying my ability to use the program, and further at the weekend, when there is no support available.

They have clearly given no consideration to the potential downstream financial and or regulatory consequences of such action on customers. Is such inconsiderate action a signpost the company do not care about the realities of their customers lives, but only their bottom line?

When such disregard for the lives of customers is in the context of a product or service that is 'essential', we are surely in the world of 'anti trust' considerations… and with filing dates, rental quarterly obligations, essentially of accounts to survival of businesses, etc., I suggest capacity to access ones own accounting data is a basic right, and withholding of that data access summarily, by denying access to basic functionality, thus data owned by the customer, amounts to abuse of market position.

Absent change maybe it is time for the regulatory authorities to step in to guarantee customers a right of long term access to their own accounting own data, even if further functionality is denied, subject to a requirement for reasonable notice.

Many thanks for responding. I appreciate the problem is not of your making, but please can you can forward this to those that do make such decisions . . .

Clarification to above

Was Desktop Pro 2016 not 2018 - apologies - pressure of the moment

I was importing a QBO converted from a created PDF of a monthly statement using a 3rd party PDF to QBO product - not perfect but quicker than manual import - and not directly from bank.
The 2016 Desktop Pro option to import directly from Barclays had never worked as advertised and been the subject of extensive correspondence with Quick-books and Barclays trying to get the situation resolved; it involved a great deal of time wasted. A web search will confirm many users had also failed to download bank data - so this is just not me.
I fairly recently managed to import several months of data in Desktop 2016, after I finally found a 3rd party product, but then one day got a message saying the 2016 bank download facility had been discontinued - I was not using, and did not need, the bank connection because it had never worked - I was just using the capacity to upload QBO files.

Hence my comment above, that Quickbooks had disabled a key function of the core program, abiliyt to upload QBO files = and not as claimed an add-on program which allowed bank connection (which had connected to the bank but never managed to download any data, not least because the bank only provided PDFs - it never ever worked despite marketing claims! :(

K

KhimG

Level 7

Hi there, @bljb.

Thank you for the screenshot. I want to make sure the pop-up you receive gets taken care of.

Have you tried performing the steps above from my colleague BettyJaneB? Before doing so, let’s first check your subscription status by logging in to CAMPS.

If the billing information needs updating it could be that the reason you continue to get the same message. Make the proper changes to fix the problem.

However, if your profile says active and everything is correct, I suggest giving the following steps a try.

Close and make sure all QuickBooks processes are no longer running.
Open the entitlement folder for your operating system and version of QuickBooks.
Look for the EntitlementDataStore.ecml file, right-click it and choose Delete.
Click Yes to delete the file.
Launch QuickBooks and open the company file, then register the application.

Here’s an article for your reference: Resolve installation errors by deleting a damaged file.

This information should get you back in line. Let me know if I can be of additional assistance, I'm always here to help. Take care and have a great day!

M

mklinejr

Deleting the entitlement file doesn't resolve anything. It "fixes" the issue temporarily for a week or so and then it returns. I have a client with QuickBooks 2019 on 2 servers and they are getting this every 8-14 days on one of the servers. They are angry with me because the issue continues.

BettyJaneB

Level 9

Thanks for bringing this concern to my attention, @mklinejr.

Allow me to provide additional troubleshooting steps to get this sorted out.

Updating your server manager is a good start when it comes to fixing server issues.

To do that:

Download the patch from Update QuickBooks Desktop to the latest release.
Reboot the server after the patch installation completes.
On the workstation, after the server has been updated, you may get the following message: The company file needs to be updated to work with this version of QuickBooks Desktop.
There will be a prompt to create a backup which is required since these updates can modify the database structure.
Follow the prompts and after backup is completed, you should be able to open the file.

If updating the server doesn't make a difference, you can try using the file doctor tool to help fix network and file issues. To do that, you may follow the instructions found in this link: Fix your Damaged Company File or Network.

Lastly, if the problem continues after trying these steps, I'd suggest reaching out to our Customer Care Team. They have an advanced tool that can help investigate what's causing the issue.

You can always reach back out to me if I can be of further assistance with this concern. Just leave a reply below and I'll get back to you. Have a nice day!

AdrianG001

You can try un-installing and installing the application and make sure all the updates are up-to-date. If you still get the error, please contact Intuit Support Team.

Regards,

Adrian

J

joEmonster

Yeah this is a shame. I too have a client hosted in a cloud Citrix environment with a server running QB Enterprise Manufacturing 19 with Fishbowl. I have never seen these expiration messages until upgrading to 19. My client runs exports from Fishbowl and for that to happen Fishbowl needs to always be logged in on the server and QB open. Every 2 weeks or so exports fail to run because this message has popped up.

We've tried all of these casual responses from Intuit as a 'fix' but nothing has stuck. Updates, deleting the entitlement store files, re-activating, etc. It would honestly be great if Intuit actually acknowledged the issue, provided a fix for it, rather than reposting the same non-working troubleshooting steps that they have been.

C

Charies_M

Level 9

Hello there, joEmonster.

Thanks for taking the time to join us here in the Community. I appreciate you for sharing your thoughts about this error message you're getting.

We are taking note of this. Our engineers are working on preventing this error from happening again. Right now, you can follow the steps provided by my colleague to resolve the error message "Quickbooks Desktop has expired".

To be updated to the recent changes, improvements, and fixes in QuickBooks Desktop 2019, you can check out this link.

Always feel free to drop me a reply below if you have additional questions and I'd be glad to assist you further.

P

Patrickles

This has been negatively affecting my company for awhile now as well. Deleting the license file and reactivating did not help. Please get this resolved.

AlcaeusF

Level 14

Hello Patrickles,

I appreciate you for reaching out to us here in the Community. Allow me to assist you with the error message prompting on your QuickBooks Desktop.

If you still encounter the error after following the steps provided by my colleagues, I recommend reaching out to our QuickBooks Support Specialists this time. By doing so, we'll be able to make sure the problem gets fixed as quickly as possible for you to use the program.

They'll be taking over and perform further troubleshooting to get rid of the issue going on from your end. Here's how you can reach them:

Open QuickBooks Desktop.
Click the Help tab at the top menu bar.
Click QuickBooks Desktop Help.
Click the Contact us hyperlink.

For future reference on how you can contact support, I'm also attaching the article I recommend on this:

Contact the QuickBooks Desktop Customer Support Team.

Please let me know if you have any followup questions about the popup on your QuickBooks. The Community has your back.

B

Bri2785

Has anyone had an actual fix for this? We've been dealing with it also since we upgraded to 2018. I found this a a related article, no progress there either.

https://help.developer.intuit.com/s/question/0D50f00004zoqaJ/quickbooks-appears-unregistered-randomly

Seems it's a known bug, is there any ETA on when it will be addressed?

N

nags

Has anyone figured this out? This issue has been killing us for at least a year.

MaryLurleenM

Level 6

Hello there, nags,

You'll want to run the Fishbowl integration again, make sure to follow these requirements before doing so:

Verify that you have a supported QuickBooks version with the latest updates installed
Verify that you have a supported Operating system with the latest updates installed. Windows Home edition is not supported
Log into the computer as admin
Log into Fishbowl as admin
Log into QuickBooks as admin in single user mode

If the same error persists, I recommend reaching out to Fishbowl support directly. They'll be able to help you resolve the error.

I'll be around if you have other questions.

N

nags

Oh I have. I have to go through this process every week or two. I've been working with Fishbowl support on this for over a year. It always boils down to Quickbooks throwing the error mentioned in the first post in this thread.

R

rastus

My QBooks has NOT expired. It was bought for 12 months on 11/25/2020 and does expire on 10/26/2021. I keep going to the document they send me to and it confirms the above information but QB keeps sending the same message. Now I cannot even open QB as it comes up with "No program open" so I click on the proper program and nothing happens.

I am very frustrated,

James Hearn

[phone number removed] or [email address removed]

Fiat Lux - ASIA

Level 14

@rastus

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