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Julee0717
Level 1

card reader for quickbooks online on desktop

I have a portable, bluetooth card reader and Quickbooks online. Is there any way to use the chip or swipe card reader directly from my PC? Currently I have to create the sale on the PC then open up the Go Payment app on my phone to take the payment. I realize I can create the sale on the app too but it's easier on the PC! If I can't use the portable reader, what are my options?

13 Comments
BettyJaneB
QuickBooks Team

card reader for quickbooks online on desktop

You've come to the right place, @Julee0717

 

I can share some details about having a chip or swipe card reader that will be connected directly to your PC to take a payment.

 

Great news! QuickBooks Online now offers a USB card reader. You can now swipe a card on your computer.  To learn on how to order it, please check out this link: USB credit card reader with QuickBooks Online.

 

Once you already have it, you can swipe a credit card by following these steps:

  1. Click the Plus icon (+).
  2. Select the Receive Payment.
  3. Fill out the payment details on the Sales Receipt or Receive Payment screen.
  4. Select Enter credit card details.
  5. Select the Process payment when saving.
  6. Choose Swipe Card, and swipe the card through the reader as shown in the picture onscreen.
  7. Select Save.

To learn more about this process, please refer to this article: Use a USB credit card reader with QuickBooks Online.

 

There you have it!

 

Feel free to reach back out to me if you need additional assistance with this concern. I'm always here to lend a hand. Wishing you and your business continued success. 

Julee0717
Level 1

card reader for quickbooks online on desktop

Thank you for the reply. Are there any plans to add a chip reader to this device? I thought that chip readers were safer than swiping?

Rose-A
Moderator

card reader for quickbooks online on desktop

I'd be happy to assist you today, Julee0717.

Let me provide you with some information about card readers in QuickBooks Online.

 

For QuickBooks Online we do have Swipe reader and Chip reader for receiving payments through our GoPayment.

 

Both readers are safe. We have implemented streamlined bank-level security in protecting your information, making sure that your information is yours alone. Rest assured we at Intuit place great value in safety and security.

 

You can more details about our chip reader here: https://quickbooks.intuit.com/blog/whats-new/gopayment-emv-chip-card-reader/.

 

Drop a line if you need assistance with QuickBooks in the future. To reach us, please follow these steps:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. At the bottom, click on Contact us.
  4. Type in your concern then hit Continue.

Don't hesitate to let me know if you have other concerns. I'll be around.

Shane8
Level 1

card reader for quickbooks online on desktop

By swiping the card, are we charged a higher processing fee?

JenoP
QuickBooks Team

card reader for quickbooks online on desktop

Thanks for joining us here, Shane8.

 

Swiping cards will be charged 2.4% of the total amount of the transaction + 25¢ per transaction. Let me get you this link for a comparison chart: https://quickbooks.intuit.com/payments/pricing/.

 

I'll be around if you need anything else.

 

 

TaxCatSC
Level 4

card reader for quickbooks online on desktop

Am I correct that for a USB connection ONLY card swipers will work (none of the list of compatible USB devices are chip readers).  For a chip reader you are required to use a bluetooth connection?  Is there any way to get a chip reader to work on a desktop, our business can't use a phone app to take payments, but the chip readers primarily are for the phone app not for the merchantservices website.

AlcaeusF
Moderator

card reader for quickbooks online on desktop

I appreciate you for joining the thread, @TaxCatSC.

 

I just wanted to let you know that I responded to your other post. In order to keep the conversation streamlined and provide you with the best resolution, I'll ask that you post any follow-ups there.

 

Just in case you haven't been notified of the new response, here's the link:

 

https://quickbooks.intuit.com/learn-support/en-us/account-management/re-card-reader-for-desktop/01/4....


 I’ll be right here ready to help you. Have a good one.

Claytons12
Level 1

card reader for quickbooks online on desktop

I already have quickbooks. If i already have it can i just get the card reader?

 

Rasa-LilaM
QuickBooks Team

card reader for quickbooks online on desktop

Thanks for joining this thread, @Claytons12.


To get the card reader, you’ll have to sign up for a QuickBooks Payments account and then place the order to get one. Let me show the steps to subscribe.

 

  1. Go to the Gear icon at the top and choose Account and Settings under Your Company.
  2. Tap the Payments menu in the Account and Settings section.
  3. This will open another window where you can select the Learn more option (QuickBooks Payments).
  4. Then, follow the onscreen instructions to complete the process.

Once done, click this link to order the device: Mobile payments.

 

For an overview on how to receive payments towards an invoice or sales receipts, check out the following article: How do I?

 

If you have any clarifications or other concerns, post a comment below. I’m here to answer them for you. Have a great rest of the day.

 

The Next Wave
Level 1

card reader for quickbooks online on desktop

I bought a usb reader from you- it's swipe only, no dip.
That's not what I wanted or what is best practices- I'm out $69 for a piece of obsolete tech.
It was also a pain to order.
I have no receipt email- I have no invoice number-
I don't want my employees to have to use their phones to accept a card- and I want to dip- not swipe.
What is the problem here? Dips are less risky for chargebacks and not easily spoofed.
Please- fix this- or tell me how to return this until you get modern technology- $69 for a USB reader is robbery.

Joesem M
QuickBooks Team

card reader for quickbooks online on desktop

Hello there, @The Next Wave.

 

This isn't the kind of service we want you to experience in buying a USB reader from us. Since the USB reader, you bought isn't the one you wanted, I'd suggest contacting our Customer Support Team. They can guide you in the process of returning the USB reader and check why you haven't received a receipt email and invoice number.

 

To reach them, please follow the steps below:

 

  1. Click the Help icon in the upper right of the screen.
  2. Select Contact US on the pop-up. 
  3. Enter what you're needing assistance with in the How can we help? field and choose Continue
  4. Choose either Start messaging or Get a callback.

 

You can check our support hours to ensure we address your concern on time: QuickBooks Online Support.

 

I'm also adding here some resources that can guide you in using a USB reader and to know what's new with Go Payment:

 

 

I'll be right here to help you if there's anything else that you need. Just let me know by leaving a reply below. Take care!

 

 

The Next Wave
Level 1

card reader for quickbooks online on desktop

There is no Help icon in the upper right of the screen.
Therefore I can't select contact.

ReyJohn_D
Moderator

card reader for quickbooks online on desktop

I can share some options to make sure you can contact our support team, @The Next Wave.

 

First, let's fix the Help icon issue you have. You can begin by accessing your account using a private browser. Unlike a regular browser, this session doesn't store any cache that causes unexpected QuickBooks Online (QBO) behavior.

 

Here are the helpful shortcut keys you can use to access one:

 

  • Ctrl+ Shift + N for Google Chrome A63.PNG .
  • Ctrl + Shift + P for Mozilla Firefox A64.PNG and Microsoft Edge A65.PNG .
  • Command + Shift + N for Safari A66.PNG .

Once there, please follow the steps given by my peer above. You can also use our test drive to perform the said task.

 

Otherwise, you can use another link to get in touch with one of our representatives. I can share with you the steps to make this process a breeze.

 

Here's how:

 

  1. Go to this link:  https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online, and then Continue as guest.
  3. Pick your QuickBooks version.
  4. Click the Search for something else button to get live help.
  5. Enter your question on the search bar, like "return USB card reader."
  6. Click Search when you're ready.
  7. Select either Start messaging or Get a callback. Then, follow the on-screen prompts to continue.

You can also check out our support hours so they can assist you promptly.

 

Once you've successfully returned your USB card reader, please know that you can order it anytime in the future.

 

If you're all set, you can use this handy guide on how to handle your USB reader seamlessly: Use a USB card reader with QuickBooks Online.

 

I'm still up and running to answer more USB reader concerns you may have. Feel free to comment back below so I can assist you further. 

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