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A
aosbh
October 20, 2017
Solved

card reader for desktop

  • October 20, 2017
  • 3 replies
  • 13 views

I have quickbooks 2016 Pro - desktop - so far apparently there is no chip reader available for use with a desktop.  have been using just a credit card "swiper" - had the one from QB but it quit working - bought another from Amazon - it worked sometimes, other times wouldn't work - now has quit working all together - can I buy a "swiper" from merchant services that will work with my desktop.  Are we the only business still using a desktop?

      Best answer by Dwayne11

      Hello Aosbh,

       

      I'd recommend working with our sales team to get the card reader that works with QuickBooks Desktop. You can reach out them by going here: https://quickbooks.intuit.com/payments/products/qb-desktop-payments

      3 replies

      V
      VALLEYWINDOW
      January 31, 2018

      Hi.  Did you ever get an answer to this.  It is so frustrating.  I too have the same problem.

      They sent me a go pay card reader for my phone, but it doesn't work with qb desktop

      D
      Dwayne11Answer
      January 31, 2018

      Hello Aosbh,

       

      I'd recommend working with our sales team to get the card reader that works with QuickBooks Desktop. You can reach out them by going here: https://quickbooks.intuit.com/payments/products/qb-desktop-payments

      AlcaeusF
      AlcaeusF
      Level 14
      November 23, 2019

      The customer service links are all for bluetooth connected devices, and the question here is about USB connected devices (which Intuit doesn't seem to actually offer but they won't admit it).  Magtek card swiper connected DIRECTLY with USB will work (you can't go through a USB hub, has to have one cord directly connected the swiper and the desktop)  I keep looking but haven't found a chip reader that connects with USB for desktop use, and the swiper doesn't work on an increasing number of newer card styles unfortunately.


      Thanks for joining this thread, TaxCatSC.

       

      Right now, QuickBooks Desktop only supports the Magtek card reader via USB and chip card reader through mobile. Also, these hardware peripherals are only recommended to be plugged directly to a computer without the use of a USB hub or extension.

       

      For any issues you encounter for newer card styles, it would be best to contact our QuickBooks Payments Team. One of them will be able to check your account and provide updates about the card reader.

       

      Here's the link: Contact Payments Support. 

       

      Additionally, I encourage you to bookmark our blog to keep up with any product updates:

       

      https://www.firmofthefuture.com/product-industry-news/product-updates/.

       

      If there’s anything else I can help you with, click the Reply button and post a comment below. I’ll be right here to assist further. Have a good one.

        M
        MotoGuild
        October 25, 2018

        We've been using QB Pro Desktop 2016 since, well...2016. We have a generic card swiper from Amazon and it's been working well for years. We had a previous one that finally died after a couple years of use.

         

        I would like to find a chip reader - not sure if there is such a thing...?

        M
        MelissaE
        March 3, 2019

        https://quickbooks.intuit.com/payments/readers/  

         

        Try that link. and call [removed]

        D
        deb8
        April 1, 2019

        No you are not the only desktop user. We were told by QB that when the new card reader was available they would replace our old one free of charge with the new. So far nothing has been received.

         

         

        A
        Anonymous
        April 15, 2019

        Good luck with a card reader for Desktop.  I spoke to someone at QB and they said their portable card reader (with chip reader) would work on the desktop.  Then when I received them it would work so I contacted Tech Support and after explaining everything to a nice gentleman in India they finally switched me over to the US Tech Support and I was told it would not work.  So after speaking with (5) Quick Books Representatives to get a return order number I went ahead and purchased the MagTek card reader.  However it doesn't have a chip reader.  Now I'm dreading contacting Tech support AGAIN to get this one set up.

          C
          Charies_M
          Level 9
          April 15, 2019

          Hello there, Ibew96.

           

          Let me point you to the right support that can help you with credit card reader compatibility.

           

          For now, you'll need to get in touch with our QuickBooks Payments Team to help you integrate credit card readers.

           

          Just in case you'd love to know more about processing payments for credit card transactions, feel free to check out this link: Process a payment in Merchant Service Center.​

           

          I would appreciate if you'd let me know how it goes. Should you have any other questions about QuickBooks Desktop. I'd be pleased to help you out. 

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