Does anyone else have trouble connecting their keybank account to their quickbooks?

Try opening your QBO account on any private/incognito browser.

Thanks for reaching out to us about bank connections in QBO, usermckenziealaniz04.

Can you tell us what happens when you try connecting your Keybank account? Is there an error message? We're asking these questions to check if other users are experiencing similar issues and to check if there is any alert related to KeyBank connections.

In the meantime, I'll share some general troubleshooting tips that often resolve common banking connection errors in QuickBooks Online:

• Clear cache and cookies to fix issues when using QuickBooks Online
• Try connecting on a different browser like Chrome, Mozilla, Microsoft Edge, or Safari
• Disable any extensions that may interfere with QBO
• Ensure your browser is updated and you have a stable internet connection

You can also click on the link that corresponds to the error message that you're getting: 

• Error 102 and 105
• Error 103
• Error 106
• Error 324
• Error 185
• Error 108
• Error 377
• Error 101
• Error 192
• Error 109

Lastly, I wanted to share these articles that cover common issues when working with bank transactions in QuickBooks Online:

• Exclude A Bank Transaction You Downloaded Into QuickBooks Online
• What To Do If You Can’t Find Downloaded Transactions In QuickBooks Online

Don't hesitate to let me know if any other questions come up, usermckenziealaniz04. We're always available to answer questions and provide help with any online banking concerns, big or small.

Yes, mine is not longer working.  I have QuickBooks's Enterprise Desktop 22.0.  I have removed my connection and tried to follow all the other tips to fix it.  The problem is when I go to add it back and choose my bank it doesn't take me to the login to connect it.  The other banks work just not Keybank.

I also get error code OL-332

Let's resolve the error you're encountering to connect your KeyBank in QuickBooks Desktop successfully, @atuckerru.

The error code OL-332 in your QuickBooks Desktop indicates a problem connecting to your financial institution while using Direct Connect or Express Web Connect. This error can occur due to various reasons, including incorrect account information, connectivity issues, or problems with the bank's server. 

Before you start troubleshooting this error, make sure to check the following information:

• Create a backup up your company file and match any pending downloaded transactions.
• Access your bank's website independently of QuickBooks to ensure there are no pending alerts.
• Confirm that your internet connection is active and that your Windows firewall isn't obstructing the connection to QuickBooks.
• Test whether you encounter the error while using Bank Feeds Classic Mode. If the error doesn't occur in this mode, it suggests that your bank's file is better compatible with Classic Mode.

You can resolve this error by testing the Bank Feed Transactions in a new company file. This is to diagnose potential issues with your bank's servers. Attempt to download transactions in a test company file:

1. Open your QuickBooks Desktop.
2. Navigate to File and then choose New Company.
3. Choose Express Start or Start Setup.
4. Set up Bank Feeds for the account you have a problem with.
5. Try to download your transactions.

If you encounter the error, it could signify an issue with your bank. Seek assistance from your bank's support team and provide them with a copy of your Bank Feeds logs. If the error doesn't appear, proceed to the next step outlined in this article: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop. 

Once resolved, you can now download your transactions in QuickBooks Desktop and then review and match them. Check out this article for more information: Add and match Bank Feed transactions in QuickBooks Desktop. 

Let us know if you need further help to resolve error code OL-332. We're here to help every step of the way. Keep safe and have a wonderful day!

I already tried all of that already.  It will work with other banks just not Keybank.  Trying to call them again and see if they can find the issue.  It should be asking me to login to my account through QB as I try to reset it back up but it just takes me to the actual website login.  The other banks do not do that.

I’ve had error code 101 for a week now. Quickbooks keeps creating a case and then immediately emailing me that it is resolved. It is not!  I need hrlp

asap. My books are a week behind and now I need to run payroll I cannot do anything with this error!

Hello there, hugh. I'm here to route you to the team that will provide further assistance with your connectivity issues.

Since the problem persists even after receiving an email from our team indicating it was resolved, I recommend contacting our support team. They have the tools to securely access your account, identify the root cause of the issue, and provide an effective solution.

Here's how to reach a live representative:

1. Log in to your QuickBooks Online Company.
2. Click the Help button at the top of the page.
3. Choose the Search tab. Type in your concern and click enter on your keyboard.
4. Click Contact us.
5. Under Callback, click the Have us call you button. This will route you to enter your details.
6. After that, select Get a call.

Please refer to this article for their support hours: Get help with QuickBooks products and services.

Once the connection is fixed, please ensure to reconcile your accounts to keep them accurate and up-to-date.

We'll be here to help you if you have other concerns with your bank connectivity in QuickBooks, hugh. Keep safe.

You have to allow third-party access to KeyBank. See here https://www.key.com/personal/online-banking/third-party-access.html