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Level 1

I cannot enter bills

Enter bills button on homepage or in the toolbar does not launch: nothing happens

Bill pay and all of the other buttons work

I have Quickbooks for Mac 2019 Ver V18.0.5 R6

6 Comments
Moderator

I cannot enter bills

Thanks for checking with us, dougs55.

I'd be glad to help you with entering bills in QuickBooks Desktop for Mac. Let's get this working.

 

You may want to check if your QuickBooks release version is up to date.

 

In-product update:

 

  1. Go to the QuickBooks Desktop menu and select Check for QuickBooks Updates.
  2. If a newer version of QuickBooks Desktop is available, click Install Update.
  3. When prompted, click Install and Relaunch. When the update is complete QuickBooks Desktop for Mac will automatically open.

Once you're done updating, try to enter a bill. If the button is not working, you can try to open a sample company file and enter a bill. If you're able to create a bill using the sample company file, then let's try to verify and rebuild your data.

 

To Verify Data:

  1. Choose Window at the top, then Close All.
  2. Choose File.
  3. Click on Utilities.
  4. Click Verify Data.

To Rebuild Data:

  1. Choose File.
  2. Click on Utilities.
  3. Rebuild Data.
  4. You will receive a warning message to backup your company file, press OK.
  5. Click OK when you get the message "Rebuild has completed".

If the problem persists,  you can uninstall and reinstall the program to fix the issue.

 

Let me show you how:

 

  1. Close the program.
  2. Go to the Finder menu and click Go.
  3. Select Applications.
  4. Click the QuickBooks icon and drag it to the Trash.
  5. Download your QuickBooks Desktop for Mac version.
  6. Close all running applications.
  7. Insert the QuickBooks CD or double-click the downloaded installer. 
  8. Drag the QuickBooks icon to the Applications folder. 
  9. Open the application by double-clicking the QuickBooks icon.

These articles are a good reference:

 

Please get back to me if you continue to get the same results so I can look further into this. Have a good one.

Level 8

I cannot enter bills

Open your chart of accounts and confirm your A/P account is active.

Level 1

I cannot enter bills

These steps did not resolve my issues. I'm running v.20.0.0 R1. I still can not enter a bill using any of the toolbars.

Any other ideas?

QuickBooks Team

I cannot enter bills

Thank you for performing the steps given, @sandsassessment.

 

To ensure that this issue will get resolved right away, I recommend contacting our support team. They have a tool where you can have a screen sharing session to identify the root cause of this issue. 

 

 To connect with our live support, please follow these steps:

  1. Login to your QuickBooks Desktop and click the Help tab.
  2. Select QuickBooks Desktop Help.
  3. In the Have a Question window, click the Contact Us link.
  4. Then, select any topics.
  5. Under Here's how to connect with a QuickBooks expert section, click the Get Phone Number button.

I’ve added screenshots for visual reference.

#### 01.PNG #### 02.PNG


 As always, feel free to visit the Community at any time. We're here to help in any way we can. 

Level 1

I cannot enter bills

Hello!

 

I have done all that you said to do and my enter bills button still will not pop up. Because of this, I can not enter bills. Please let me know what else I can do. I have uninstalled, tried the sample (which will pop up but not on my actual company), updated quickbooks, I've literally tired everything.

Moderator

I cannot enter bills

Hi there, @EliteAntonacci.

 

I appreciate all the details and the troubleshooting steps you've performed to resolve the issue. 

 

To investigate why this behaviour is happening when entering a bill, I advise contacting our Customer Care Team. Checking the root cause of this requires tools, like screen sharing, that only them has. They can also create an investigation ticket if other customers are experiencing the same thing. Ensure to review their support hours so, you'll know when agents are available.

 

I've included a couple of resources about paying bills that you may find helpful in your future tasks:

You're always welcome to get back to me if you need other help in managing your account. I'm more than happy to assist further. Have a great day!

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