Check Printing Alignment Issue

I appreciate the steps you've done to resolve the printing issue, jhhadmin.

Let's ensure that the Adobe reader is updated to the latest release. This can be the reason why you're experiencing printing issues. If it's updated, let's repair the Adobe reader. Here's how:

1. Close Acrobat/Reader and all open web browser windows.
2. Select the Start button at the bottom left of your screen.
3. Type Control Panel, then press Enter.
4. Select Programs and Features.
5. Select Acrobat or Adobe Reader, then Uninstall/Change.
6. In the Setup dialog box, select Next.
7. Select Repair, then Next.
8. Select Install.
9. When the process is complete, select Finish.
10. Restart your computer.

Once done, print the checks again.

You can also take a look at this article for some tips on resolving printing issues: Test sequence for PDF printing issues.

I've also added this link as your guide in printing checks: Create and record checks.

Just post a Reply if you need my help printing checks.

I did that even reinstalled the entire adobe reader and that did not make any change to what i was seeing.

The attached pdf is an example of what we see when we want to actually print a check with details. the other information is redacted on it, but I have arrows pointing to the areas that are overlapping or just cutoff. The top is fine and aligned to the voucher, but the bottom is askew. and if we move things to the left that ruins the top voucher part.

Hello there, jhhadmin. 

Thanks for posting your concern in the Community space. I'm here to help print your checks, so you can get back to business.

First, let's start with some basic troubleshooting steps to isolate if this is a browser issue. Please try clearing your regular browser's cache and cookies to refresh your browser and delete files that are affecting the browsing performance.

If you're experiencing the same thing, make sure to use Adobe Reader to print checks as this is the most compatible software to use with QuickBooks. If you already have one, check for updates to get the latest Adobe version.

Here's how:

1. Open Adobe Reader.
2. Click on the Help menu.
3. Click Check for Updates.

We can perform other troubleshooting steps aside from what my colleague provided. Sometimes stored cache files can cause unexpected behavior within QuickBooks. Let's go back to your main browser and clear its cache. Then, print a sample paycheck again. 

Furthermore, the built-in PDF handler is currently unsupported for Intuit Online Payroll and QuickBooks Online Payroll. (It may be supported at a future time.) Use these steps to switch to the Adobe PDF handler:

1. From the Firefox menu, go to Tools or Options.
2. Click Options.
3. Click Applications.
4. Change Portable Document Format (PDF) to Adobe Reader or Adobe Acrobat.
5. Click OK.

If the issue persists, set up or adjust the printing alignment for checks. The following article contains more insights into this: Fix print alignment for paychecks.

This information will let you print the checks. Let me know how things go once you've tried the steps. I'll be around if you need help. Have a nice day!

Tried both setting the application to adobe pdf and the secondary link and the issue is still there no change in how it looks in the stub section

No luck with those suggestions

Thank you for coming back to the thread, jhhadmin.

I appreciate you for trying the steps suggested by my colleague. Know that this isn't the kind of experience we want you to have. 

For now, I recommend reaching out to our support team. They have the tools to pull up your account needed in investigating the cause of the issue. This way also, you'll be added to the list of affected users and receive status updates on the ongoing investigation through your email. 

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Click Help (?).
2. Choose an either tab to get started: Assistant or Talk to a human.
3. Search or select Contact Us.
4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT. 

Feel free to drop by the Community whenever you have further concerns. Stay safe!

That support told me to post here because they could not figure it out.

Thanks for the laughs.  

There appears to be no way to correct the alignment problem.  I thought it was just me.

The new security features of the QB 2022 are welcome but, otherwise, the prior package was better.

I was convinced by a sales rep that QBO would be WAY better for us than QB Desktop so we made the plunge and converted everything over only to find that we CAN'T PRINT CHECKS.  That seems like a huge upgrade right?!?!  The best part is they new this was a problem but did't say anything!

Hi Recc-2019,

Printing checks is one of the features that QuickBooks Online provides and is used by thousands of our clients. There may be a few alignment concerns due to browser issues, non-upgraded PDF readers, or incompatible printer drivers, but we can look into them so you can use the feature. Let me help you out.

The first that you can do do is update your Adobe Reader as this is being used by QuickBooks in printing check transactions.

1. Select + New.
2. Select Print checks.
3. Select Print setup.
4. Select No, continue setup.
5. Select the latest version of the Reader link. This takes you to Adobe’s page where you can download the latest version of Acrobat Reader.
6. After installing Acrobat, go back to QuickBooks. Then select the How? link to set Adobe Reader as your browser’s default PDF viewer.
7. Go back to QuickBooks and select View preview and print sample. Then select Print.
8. Follow the on-screen steps to finish printing your sample check.
9. Check the alignment of your sample against a blank check.

If updating your Adobe won't resolve the issue, you can follow Steps 3 and 4 in this article: Configure your print settings for printing checks in QuickBooks Online.

I understand that this wasn't an easy experience for you, but know that we're just around to always help you with printing and any other concerns with QuickBooks. Have a good one.

Unfortunately none of the suggestions fix the issue.  That was the point of my post to begin with.  I've made all of the corrections/adjustments and still cannot print checks correctly.  After the conversion from QB Desktop and the initial setup of QBO 2022 was complete I was able to fumble around and get checks to print correctly.  Then something changed, presumably an update to the PDF software and caused the check printing to error again.  I've made sure all of the suggested settings are correct and am attempting the adjustment in the fine tune alignment area.  Once I make a change in the alignment area the printed result is still not correct (I've run this routine about 20 times now in this one sitting).  It's like hitting a moving target.  I've been using QBO & QB Desktop for a VERY long time and am well aware of how to make these fine tune adjustments.  I've done this many, many times in previous versions, now IT'S NOT WORKING.  I hired a certified QBO trainer to help with the initial setup and explained the issue to her.  Her response was that she can't get her own checks to print correctly.  Ironically this trainer was the person that suggested I switch from QBD to QBO :(.

Hi there, Recc-2019. I appreciate your effort in trying to set up the alignment when printing the check. 

Since the issue persists, I suggest contacting our Customer Care Team.  They have additional tools to pull up your account and investigate this further. Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.

Furthermore, check out these articles below for an additional workaround on how to solve the printing problem in QuickBooks:

• Fix QuickBooks Online printing issues on browsers for Windows
• How to update, repair, or re-install Adobe Reader/Acrobat

Please know that my doors are always open to help if you have other concerns about printing checks. Just leave a comment below. Keep safe.

I am having this same issues - spoke to help twice and they cant seem to help me.  I have wasted atleast 20 checks trying to align the checks and have them print correctly. I should NOT have to align checks every time I need to print them.  This only started happening recently .   I align them and ALL looks good with the test - and I put the checks in and they are TOTALLY out of alignment.   Someone was calling me back today at 12 noon - and guess what , THEY HAVE NOT because they dont know what is wrong.  They told me to only use google chrome, then they cleared my cookies and cache - ALL of which did NOTHING.

Come on intuit - DO BETTER.  I pay a lot of money each month and I should not have this issue.  I have resorted to handwriting checks!!!  Someone please reach out to me to help get this fixed!

I'm currently having the same issue.  I have followed all the troubleshooting steps, nothing works.  The preview within QB of the check after the alignment issue still shows the original placement.  It's not an issue with anything other than Quickbooks.  I would prefer not to have to hand write all of our checks!

Good morning, @JMLatIDL. 

Welcome to the Community and I appreciate you joining in on this thread. 

Since you've tried all the troubleshooting steps, I recommend contacting our Customer Support Team for further assistance. Here's how: 

1. Go to the Help ? icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter your question and click Let's talk. 
4. Scroll down and pick to Get a callback. 

Keep us updated on how the call goes. I'm only a post away if you need me again. Take care! 

Also having same issue with check alignment. I switched over to QB online in March of 2023 and printing alignment functioned fine. Now it is way out of alignment every time I print checks even after I reset and save the alignment. Adobe is up to date. Wasting time and checks!

Thanks for posting in the Community, TTC3. I appreciate you performing some steps to resolve the issue with check printing alignment. Allow me to join the thread and route you in the right direction for support.

Before we proceed, I'd like to ask if you are using Intuit-supported checks. If not, it could cause some difficulties in printing alignment.

In case you're using QuickBooks Online checks and still facing check alignment problems, I suggest reaching out to our support team. They can securely review your account and further investigate the root cause of the issue.

To speak with a live agent, click on the Help button at the top right corner and select Contact Us. Make sure to check their support hours so your concern gets addressed promptly.

I'll leave this article on setting up print settings for QuickBooks: Configure your print settings for printing checks in QuickBooks Online.

Please feel free to reach out to us if you have any further queries or require additional assistance while printing your checks. We are always here to help, TTC3. Have a great day!

Just want to clarify a few things.  YES I do use the intuit checks, YES I did call customer service and they could NOT help me.  I was on the phone for OVER an hour, and he was stumped and didn't know how to fix it.  He said something about him trying to recreate the issue but couldn't.  It was over an hour on the phone with help support and I finally ended the call.  If you look at my email you SHOULD see all this!

My advice to anyone having this issue - try another printer.  QuickBooks clashes, in my opinion, with certain printers.  The help customer service at QuickBooks could NOT figure it out, they tried clearing cookies, using certain web Browers, everything, NOTHING worked with the situation UNTIL I purchased another new printer!!