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J
jhhadmin
December 29, 2022
Question

Check Printing Alignment Issue

  • December 29, 2022
  • 2 replies
  • 44 views

We recently migrated to quickbooks online advanced from quickbooks desktop 2021 accountant edition. We have had issues with getting our check alignment working like it did with the desktop , where details in the stub section are being cutout and if we adjust to fit the stub section for the voucher the top is off and vice versa.

 

The checks are brought from quickbooks so they arent the issue. Right now our end user has to manually redo the checks alignment in Adobe for every check which takes up time and can be prone to human error. When we do the fine tune alignment the sample it prints looks fine , we save the alignment but when we go to print the check and do a preview and print we see the details in the stub missing words. Also changed the printer settings to the quickbooks recommended settings and also tried a few things with support who have been no help in getting a resolution and redirect me to either give feedback which i have and post in the community.

 

2 replies

Adrian_A
Adrian_A
Level 8
December 30, 2022

I appreciate the steps you've done to resolve the printing issue, jhhadmin.

 

Let's ensure that the Adobe reader is updated to the latest release. This can be the reason why you're experiencing printing issues. If it's updated, let's repair the Adobe reader. Here's how:

 

  1. Close Acrobat/Reader and all open web browser windows.
  2. Select the Start button at the bottom left of your screen.
  3. Type Control Panel, then press Enter.
  4. Select Programs and Features.
  5. Select Acrobat or Adobe Reader, then Uninstall/Change.
  6. In the Setup dialog box, select Next.
  7. Select Repair, then Next.
  8. Select Install.
  9. When the process is complete, select Finish.
  10. Restart your computer.

 

Once done, print the checks again.

 

You can also take a look at this article for some tips on resolving printing issues: Test sequence for PDF printing issues.

 

I've also added this link as your guide in printing checks: Create and record checks.

 

Just post a Reply if you need my help printing checks.

J
jhhadminAuthor
December 30, 2022

I did that even reinstalled the entire adobe reader and that did not make any change to what i was seeing.

N
nancylcpa
January 27, 2023

Thanks for the laughs.  

 

There appears to be no way to correct the alignment problem.  I thought it was just me.

 

The new security features of the QB 2022 are welcome but, otherwise, the prior package was better.

R
Recc-2019
February 13, 2023

I was convinced by a sales rep that QBO would be WAY better for us than QB Desktop so we made the plunge and converted everything over only to find that we CAN'T PRINT CHECKS.  That seems like a huge upgrade right?!?!  The best part is they new this was a problem but did't say anything!

A
AnneMariee
May 8, 2024

Also having same issue with check alignment. I switched over to QB online in March of 2023 and printing alignment functioned fine. Now it is way out of alignment every time I print checks even after I reset and save the alignment. Adobe is up to date. Wasting time and checks!


Thanks for posting in the Community, TTC3. I appreciate you performing some steps to resolve the issue with check printing alignment. Allow me to join the thread and route you in the right direction for support.

 

Before we proceed, I'd like to ask if you are using Intuit-supported checks. If not, it could cause some difficulties in printing alignment.

 

In case you're using QuickBooks Online checks and still facing check alignment problems, I suggest reaching out to our support team. They can securely review your account and further investigate the root cause of the issue.

 

To speak with a live agent, click on the Help button at the top right corner and select Contact Us. Make sure to check their support hours so your concern gets addressed promptly.

 

I'll leave this article on setting up print settings for QuickBooks: Configure your print settings for printing checks in QuickBooks Online.

 

Please feel free to reach out to us if you have any further queries or require additional assistance while printing your checks. We are always here to help, TTC3. Have a great day!

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