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J
jhhadmin
December 29, 2022
Question

Check Printing Alignment Issue

  • December 29, 2022
  • 2 replies
  • 41 views

We recently migrated to quickbooks online advanced from quickbooks desktop 2021 accountant edition. We have had issues with getting our check alignment working like it did with the desktop , where details in the stub section are being cutout and if we adjust to fit the stub section for the voucher the top is off and vice versa.

 

The checks are brought from quickbooks so they arent the issue. Right now our end user has to manually redo the checks alignment in Adobe for every check which takes up time and can be prone to human error. When we do the fine tune alignment the sample it prints looks fine , we save the alignment but when we go to print the check and do a preview and print we see the details in the stub missing words. Also changed the printer settings to the quickbooks recommended settings and also tried a few things with support who have been no help in getting a resolution and redirect me to either give feedback which i have and post in the community.

 

2 replies

Adrian_A
Adrian_A
Level 8
December 30, 2022

I appreciate the steps you've done to resolve the printing issue, jhhadmin.

 

Let's ensure that the Adobe reader is updated to the latest release. This can be the reason why you're experiencing printing issues. If it's updated, let's repair the Adobe reader. Here's how:

 

  1. Close Acrobat/Reader and all open web browser windows.
  2. Select the Start button at the bottom left of your screen.
  3. Type Control Panel, then press Enter.
  4. Select Programs and Features.
  5. Select Acrobat or Adobe Reader, then Uninstall/Change.
  6. In the Setup dialog box, select Next.
  7. Select Repair, then Next.
  8. Select Install.
  9. When the process is complete, select Finish.
  10. Restart your computer.

 

Once done, print the checks again.

 

You can also take a look at this article for some tips on resolving printing issues: Test sequence for PDF printing issues.

 

I've also added this link as your guide in printing checks: Create and record checks.

 

Just post a Reply if you need my help printing checks.

J
jhhadminAuthor
December 30, 2022

 

The attached pdf is an example of what we see when we want to actually print a check with details. the other information is redacted on it, but I have arrows pointing to the areas that are overlapping or just cutoff. The top is fine and aligned to the voucher, but the bottom is askew. and if we move things to the left that ruins the top voucher part.

J
jhhadminAuthor
December 30, 2022

Hello there, jhhadmin. 

 

Thanks for posting your concern in the Community space. I'm here to help print your checks, so you can get back to business.

 

First, let's start with some basic troubleshooting steps to isolate if this is a browser issue. Please try clearing your regular browser's cache and cookies to refresh your browser and delete files that are affecting the browsing performance.

 

If you're experiencing the same thing, make sure to use Adobe Reader to print checks as this is the most compatible software to use with QuickBooks. If you already have one, check for updates to get the latest Adobe version.

 

Here's how:

  1. Open Adobe Reader.
  2. Click on the Help menu.
  3. Click Check for Updates.

We can perform other troubleshooting steps aside from what my colleague provided. Sometimes stored cache files can cause unexpected behavior within QuickBooks. Let's go back to your main browser and clear its cache. Then, print a sample paycheck again. 

 

Furthermore, the built-in PDF handler is currently unsupported for Intuit Online Payroll and QuickBooks Online Payroll. (It may be supported at a future time.) Use these steps to switch to the Adobe PDF handler:

  1. From the Firefox menu, go to Tools or Options.
  2. Click Options.
  3. Click Applications.
  4. Change Portable Document Format (PDF) to Adobe Reader or Adobe Acrobat.
  5. Click OK.

If the issue persists, set up or adjust the printing alignment for checks. The following article contains more insights into this: Fix print alignment for paychecks.

 

This information will let you print the checks. Let me know how things go once you've tried the steps. I'll be around if you need help. Have a nice day!


Tried both setting the application to adobe pdf and the secondary link and the issue is still there no change in how it looks in the stub section

N
nancylcpa
January 27, 2023

Thanks for the laughs.  

 

There appears to be no way to correct the alignment problem.  I thought it was just me.

 

The new security features of the QB 2022 are welcome but, otherwise, the prior package was better.

R
Recc-2019
February 13, 2023

I was convinced by a sales rep that QBO would be WAY better for us than QB Desktop so we made the plunge and converted everything over only to find that we CAN'T PRINT CHECKS.  That seems like a huge upgrade right?!?!  The best part is they new this was a problem but did't say anything!

JessT
JessTModerator
Moderator
February 13, 2023

Hi Recc-2019,

 

Printing checks is one of the features that QuickBooks Online provides and is used by thousands of our clients. There may be a few alignment concerns due to browser issues, non-upgraded PDF readers, or incompatible printer drivers, but we can look into them so you can use the feature. Let me help you out.

 

The first that you can do do is update your Adobe Reader as this is being used by QuickBooks in printing check transactions.

 

  1. Select + New.
  2. Select Print checks.
  3. Select Print setup.
  4. Select No, continue setup.
  5. Select the latest version of the Reader link. This takes you to Adobe’s page where you can download the latest version of Acrobat Reader.
  6. After installing Acrobat, go back to QuickBooks. Then select the How? link to set Adobe Reader as your browser’s default PDF viewer.
  7. Go back to QuickBooks and select View preview and print sample. Then select Print.
  8. Follow the on-screen steps to finish printing your sample check.
  9. Check the alignment of your sample against a blank check.

 

If updating your Adobe won't resolve the issue, you can follow Steps 3 and 4 in this article: Configure your print settings for printing checks in QuickBooks Online.

 

I understand that this wasn't an easy experience for you, but know that we're just around to always help you with printing and any other concerns with QuickBooks. Have a good one.

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