I bought a new computer. How do I transfer my QuickBooks 2016 to my new computer?

Hello gquesnelle,

Welcome to the Community. It will be my pleasure to help you transfer the data into the new computer.

When installing QuickBooks Desktop on your new MacBook Pro, you still need to activate the software. Please make sure to enter the same information you provided at the time of the purchase (the information from the QuickBooks installed on your old computer).

I'm adding an article below for more information about the activation (scroll down to QuickBooks Desktop for Mac):

Register or activate QuickBooks Desktop.

If you're unable to register on your own, please give us a call. Our Phone Support Specialists will be able to check your account and verify the information you can use for the activation of QuickBooks Desktop.

Here's how you can reach them:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Mac Desktop.
3. Choose a topic.
4. Scroll down and click the Get Phone Number option.

Please feel free to reach out for any of your QuickBooks needs. I'll keep an eye out for your response.

On the original computer, choose QuickBooks->About QuickBooks menu. In the window that comes up you'l see your license number and product number. Write those down as you need them to register the copy on the new computer.

Also  make sure you copy your company file over to the new computer.  By default its in the Documents folder. But you can see where it is by typing Help->Product Information. On the bottom of that window will be the path in the file system to your company file.  That's the file you want to transfer over to the new computer.  Put it in the Documents folder on the new computer. 

On the new computer launch QuickBooks. Register it using the license number and product number you got above. You may also need your phone number and zip code.  Then choose File->Open, navigate to Documents, and open your company file. 

If you've been using the Attachments feature you'll need to transfer over the Attachments folder as well.  By default its also in the Documents folder.

Hi

I work from home now full time. We only have Desktop version at the office for QuickBooks. I would like to have the Desktop version on my home computer and be able to pay bills and do payroll. Can I transfer the old QuickBooks from the office computer using the steps as if I bought a new computer? I have the license and product number. I would also transfer the company file over via the Documents folder? Is this correct? Thanks

Jen

Hello, @jayhawkfoot.

I hope all is well. You're correct about transferring the old QuickBooks from the office to your computer at home. You'll need to install QuickBooks Desktop on your home computer, and I'll provide the steps below on how:

1. First, make sure your computer meets the system requirements.
2. Next, download your version of QuickBooks Desktop and save the file somewhere you can easily find it.
3. Have the product and license number handy, and then open the file you downloaded (QuickBooks.exe).
4. Follow the onscreen instructions, then accept the software license agreement. Press Next.
5. Then, enter the product and license number, push Next.
6. Choose between an Express install or a Custom and Network install.
7. Finally, you'll need to Active QuickBooks Desktop.

Now you can transfer the company file over via the document folder. You can also pay bills and do payroll with ease now that the program is installed on your home computer. You may find this article helpful in the process: Fix QuickBooks Desktop install errors.

Should you have any other questions, I'm only a comment away. Take care!

I purchased a new computer. I need to transfer my software to a new computer. How is that done?

It's great to hear that you're getting a new computer for your business. Let me guide you on how to install QuickBooks, Pdgbob13.

If you're using QuickBooks Desktop for Windows, let's make sure we have the most recent backup copy of the company file. Once done, we can download the software on your new computer.

Here's how:

1. Go to the Downloads & Updates page to get the download link.
2. Enter your Country, Product, and Version.
3. Click the Search button.
4. Select the Download button.

Then, proceed with the installation process on the program. For the steps and details, check out this article: Installing QuickBooks Desktop.

On the other hand, you can use the Migrator Tool to move QuickBooks Desktop and up to three company files to another computer. This can be done if you’re using a US version of QuickBooks Desktop 2018 or newer as a single user. 

To learn more about this one, see Move or reinstall QuickBooks Desktop to another computer article. 

Once QuickBooks is installed, you can now restore the backup copy of the company file from the old location to the new one. To help you move your company files to another computer, refer to this article: Move your company files to another computer.

I have a link here that provides you with articles about installing, upgrading, activating, and registering QuickBooks: Install, upgrade, and register.

That should guide you in the right direction. Keep me posted if you need anything else in running your business in QuickBooks. Assistance is just one post away. 

I purchases a copy of QB in 2018 and would like to transfer it to my new laptop; however, it does not allow me to do that after I put in my license number and product id. Can anyone tell me why?

Let's troubleshoot the issue so you can open the company file on another laptop, Amirjoon. 

The File won't transfer in QuickBooks Desktop can be fixed by downloading the QuickBooks Tool Hub. This tool is designed to automatically diagnose and fix common issues within the software. You can run this tool first to see if it fixes all of the errors, and proceed to the additional solutions if the same thing happens. 

Below are the instructions on how to do it:  

1. Download the most recent version of the QuickBooks Tool Hub. Save the file somewhere you can easily find it. 
2. Open the file you downloaded (QuickBooksToolHub.exe). 
3. Follow the on-screen steps to install and agree to the terms and conditions. 
4. When the install finishes, double-click the icon on your Windows desktop to open the tool hub. 
5. Once the  QuickBooks Tool Hub is open, select Program Problems. 
6. Select Quick Fix my Program. 
7. Start QuickBooks Desktop and open your data file.  

To make sure the software is properly updated, please restart the computer after running the tool.    

You can refer to this article for a complete guide on the process of fixing issues within the software: QuickBooks Desktop won't open, has stopped working, or not responding.   

For more detailed steps on how to move your company files to another computer, refer to this article: Move your company files to another computer. 

I have a handy article here that helps you about installing, activating, and registering QuickBooks: Install, upgrade, and register. 

If the same thing happens, I recommend reaching out to our customer support team. This way, we'll be able to pull up your account in a secure session and help you navigate using one of their tools. 

Please click the Reply button below if you have any other issues or concerns, and I'll get back to you right away. Have a wonderful day!

I bought a new computer. How do I transfer my QuickBooks 2017 to my new computer?

Hello, @kirkowens! Hope your week is going great so far. :) I can definitely walk you through the process of moving your QuickBooks Desktop to another computer. All you need is a flash drive or some kind of external device. Here are the steps:

1. Before you start, make sure you install QuickBooks Desktop on the new computer.
2. Follow the steps to create a backup company file on your original computer.
3. When you save the backup file, give it a unique name so it's easy to identify. This also prevents accidental overwrites.
4. Save the backup file somewhere you can easily find it, like on your desktop.
5. Using a flash drive or another external device, move the backup company file to your new computer. 
6. Follow the steps to restore the backup on your new computer (should be easy to find if you saved it on your desktop).
7. If you use payroll, download the latest tax table after you move your file.

Here's the full article with these steps (and additional info) if you'd like to take a look: Move your company file.

As always, don't hesitate to reach out to us in the Community if you need any help! 

Sign into your account on the new computer. The link is below. Youll need the License and product number, I have the 2016 desktop version and read online i was doomed if i bought a new computer. When you sign into your account (the link is below) youre able to download your version straight to your computer.

https://accounts.intuit.com/index.html?offering_id=Intuit.sbg.care.camps&redirect_url=https%3A%2F%2F...

How do I transfer my Quick books to a new computer?

Hi there, @byron 64.

If you are using a US version of QuickBooks Desktop 2018 or newer, you can use the QuickBooks Migration Tool to move your data to another computer. Let me show how:

First, you need to have your new computer connected to the internet. You also need to use a USB flash drive with enough free space to hold your QuickBooks files.

Additionally, the Migrator Tool will tell you how much free space you need. Most people need between 150 and 250 MB.

Here's how to set up and use the Migrator Tool:

Step 1: On the old computer

1. From QuickBooks, go to the File menu, select Utilities.
2. Click Move QuickBooks to another computer.
3. Select I'm Ready, then create a one-time password.
4. Follow the instructions to choose the USB flash drive you’ll use. Then wait for the files to be copied.

Step 2: On the new computer

1. Insert the USB flash drive. Due to Windows security restrictions, the Migrator Tool won’t automatically open.
2. Open the flash drive to view its files and double-click the file Move_QuickBooks.bat to start the migrator.
3. Enter the password you created, then select Let's go.
4. Wait for the Migrator Tool to finish. Please know that this will depend on the speed of your computer and internet, and the size of your company file(s).

In case, the migrator doesn’t open after selecting and running the file, you may need to update your version of Windows 10.

Once done, the migrator tool automatically removes your QuickBooks files from your USB flash drive. Your QuickBooks files will still be on your old computer. We strongly recommend you change the name of the file(s) on the old computer to avoid using the wrong file.

You might also need to take a few more steps to get up and running on the new computer. For complete guidance, follow the steps in this article: How to move QuickBooks Desktop to another computer.

Let me know if you need further assistance with this. I'm always around to provide answers and clarifications to your questions. Have a great day ahead and take care.

How do I get QB to recognize me as primary.  I have sent in scans of drivers license and secretary of state reports, but no response

Welcome to the Community space, @Matobin3210. I'm here to ensure you get the right help so QuickBooks will recognize you as the new primary admin of your account.

I'd love to get this sorted out for you, but since the Community is a public forum and we do not handle account management questions to protect your data on this public page. Concerns like this require the expertise of the Customer Care Team since they have the tools to pull up your account in a secure environment and update you with the request to be a primary admin.

Here's how to request a call from them:

1. Click the Help menu, then select QuickBooks Desktop Help.
2. Click the Contact Us button.
3. Enter a short description of your concerns under the Ask a question field.
4. Click Continue.
5. Select to chat with us or Have us call you.

For more details, see this article: Contact QuickBooks Desktop support. It also contains the support hours to ensure we assist you on time.

Additionally, I'm sharing these articles that you can utilize to help you manage your users in QuickBooks Desktop: 

• Transfer the primary admin role to QuickBooks Desktop
• QuickBooks Desktop Users and Restrictions

Please don't hesitate to reach out if you have any further questions. I want to make sure you're taken care of. Take good care.

I have the same problem with QuickBooks 2014.

Thanks for joining this thread, Pat. Let me provide some information about migrating an older version of QuickBooks to a new computer.

QuickBooks 2014 is a discontinued version of QuickBooks. This means, you won't have access to live technical support if you run into problems or any of the other Intuit services that can be integrated with QuickBooks Desktop, including Payroll, Payments, and online bank feeds. Additionally, discontinued versions don't receive critical security patches and updates. Furthermore, if you proceed to migrating QuickBooks to a new device, you'll need to log in to the Customer Account Management Portal (CAMPs) to access your registration number. 

To avoid any issues when using QuickBooks Desktop, you can consider updating to the latest version. This will also allow you to continue working on your file in another computer. To make a purchase, you can reach our Sales team using the phone number provided in the upper right-hand corner of this page. Once you have the latest version, here's a guide on upgrading your company file.

Let me know if you have any other questions or need further assistance in migrating your file in QuickBooks. I'm just one post away to help you out.

@Pat Inno Odhis 

Do you need to reinstall your QB Desktop 2014 on a new PC?

Yes, I do.

You can use the trial version of QB Desktop 2014 to isolate the problem. You should contact @Fiat Lux - ASIA for advise.