I can not email the invioce through yahoo

I've checked our records and haven't seen any cases the same as yours, Dasecurityaz. I'll help you resolve it.

The unexpected behavior can be caused by too much cache. Let's start with signing into your account through a private browser. It's the best place to know if it's a web issue. These are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you're able to email the invoice, go back to your regular browser, then clear its cache to refresh the program. We advise our users to delete them now and then to prevent and fix issues like this.

Additionally, you can use a different browser to narrow down the issue.

Once it's fixed, you can email an invoice without any issues.

You can get back to this thread if you have other concerns. We'll reply as soon as we can.

I also started having this issue the first of the year.  I switched to a hotmail account for the ability to email invoices, but that was a quick fix.  I have tried everything that has been recommended online and no help.  Recently upgraded QB to 2021 and still having the same issue.  I don't really understand how the "cache fix" works but I will try the recommendation and see if this helps

I attempted to try the cache resetting above.  Went back into QB to send a test invoice to myself and I received the same message.  I am still not understanding how (or why) I would do the cache if the invoice is being sent inside of QB.  

Thanks for joining us here today, @ACKelectric.

I have some information about clearing the cache. The above troubleshooting steps are for QuickBooks Online. Since you're using QuickBooks Desktop, you'll want to toggle your email's Simple Mail Transfer Protocol (SMTP) from 465 to 587. This step will help fix issues when sending invoices.

Let me guide you how.

1. Go to Edit at the top.
2. Choose Preferences. Then, select Send Forms.
3. Tick the Company Preferences tab. Then, the Web Mail radio-button.
4. Hit Add if you're going to add Yahoo, or Edit if you already have.
5. Under STMP Server Details, type 587 in the Port field.
6. Mark the box next to SSL/TLS. See the attached image below.
7. Click OK.

You can check out this article for details: Connect your email to QuickBooks Desktop.

After changing the port, try sending a test invoice to your own email.

I'm also adding this link here in case you need help with other tasks in QBDT. It has topics with articles that'll guide you along the way.

Keep me posted if you still have questions or concerns with sending invoices. I'm always here to help. Take care and stay safe.

I am having the same issue. Tried all the recommendations here and online. I am using a business yahoo account, so I tried a personal yahoo account same problem. Added a gmail account & it worked just fine. I have used the yahoo business email(with app password) for years with no issues. This is very frustrating, I am paying for a business email that I now cannot use. 

Hi MelissaLaw!

Thanks for joining this post. It seems that you're using QuickBooks Desktop. Allow me to help you.

First, make sure that your QuickBooks Desktop is a supported and updated version. As part of our discontinuation policy, eInvoice will be stopped if you're using older versions of QuickBooks Desktop.

You'll want to check the email settings in QuickBooks and make sure you're using the following settings:

1. Go to the Edit menu > Preferences > Send Forms > My Preferences.
2. Highlight the Yahoo email and click Edit.
   • Under Email Provider, select OTHERS instead of Yahoo.
   • In the Server n=Name field enter: smtp.mail.yahoo.com. 
   • Enter 465 or 587 in the Port field.
   • Check the SSL/TLS box
3. Click OK to save it.

Also, there's a setting on Yahoo that requires verification. You'll want to check your Yahoo account and proceed to the Yahoo Account Security page so you can review it from there.

If your Yahoo account is powered by third-party service providers, they have a different authentication process. For example, if it is powered by AT&T, you'll need to generate a secure mail key. Please check this link and proceed to the Yahoo! Mail section: Fix webmail password issues in QuickBooks Desktop.

I'd like to share an article that explains how to properly track customer transactions. Just click this link: Get started with customer transaction workflows in QuickBooks Desktop.

Need more help? Keep on posting here and we'll reply as soon as we can. Thanks!

I tried this and it didn't work! I'd type in 587 for the port number and it automatically changed to 25. Then an error message came up saying 'the server address field is empty. Please enter valid server address.' 

Thanks for updating us about this QuickBooks email setup concern, @Caityp1233.

We wanted to ensure you're able to link your email this time. Have you tried using port 465? Is it giving you the same error? If it does, I recommend that you contact our Support Team this time.

Technical concerns is best handled by our Live Help representatives to secure any confidential information that we can't display in this public forum. They can also provide other troubleshooting to get your email linked successfully. 

To contact us: 

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support.

Thanks for reaching out to us today. This forum is always open for your QuickBooks concerns and I am also here to help. Have a nice week ahead!

Sign into yahoo, go to security and other ways to sign in,  type quickbooks  and ask it to assign a one time password to sign in.  Copy and paste to quickbooks where it asks for password when you hit send

This worked!!!!! Finally an answer to my frustration!!  THANK YOU!

Going to yahoo secrity and getting a 3rd party password worked worked since January but now when I try to get a password in yahoo to use in quickbooks I get a message "this feature not available right now".  Any help would be  appreciated.

Having the same issue, I used to be able to use this feature as a band-aid but now even that isn't available.

Thanks for updating this post, @mars18 and @dford0419. I’ll provide some information about using yahoo when sending invoices.

I see how important it is to be able to email invoices to your customer. Let’s verify first if your QuickBooks Desktop is up to date and supported. If you're using a previous version of QuickBooks Desktop, the eInvoice is disabled as part of our discontinuance policy.

Let’s check the email settings in QuickBooks and ensure you're using the following settings:

1. Go to the Edit menu > Preferences > Send Forms > My Preferences.
2. Highlight the Yahoo email and click Edit.
   • Under Email Provider, select OTHERS instead of Yahoo.
   • In the Server n=Name field enter: smtp.mail.yahoo.com. 
   • Enter 465 or 587 in the Port field.
   • Check the SSL/TLS box
3. Click OK to save it.

Yahoo also has a setting that requires verification. You should check your Yahoo account and then go to the Yahoo Account Security page to review it.

If your third-party service providers power your Yahoo account, they use a different authentication process. For instance, if it's powered by AT&T, you'll need to create a secure mail key. You can go to the Yahoo! Mail part to fix webmail password issues in QuickBooks Desktop.

As a workaround, you can save your invoice as a PDF file and then attach it to your email. When creating an invoice, click the Save drop-down and choose Save As PDF.

If the issue persists, I recommend contacting our Desktop Support Team for further investigation. Just make sure to reach out to us during the support hours so we can address your concerns timely.

I’ve added this article that you can read for guidance in personalizing your invoices: Use and customize form templates.

If you have other queries or follow-up questions about managing invoices, let me know in your reply. I’ll be around to help and assists you.

Your suggestion did not work. Still unable to send E-mail from Quickbooks. Keeps saying password is wrong. [email address removed]

I appreciate you for following the steps mentioned above, charger68. With this, I'll ensure you'll be routed to the right team to assist you further on why you're still incapable to send an email in QuickBooks.

If you're using the QuickBooks Online version, I recommend contacting our Support Team since the issue continues to occur. They have the tools to pull up your account in a secure environment and be able to investigate why you're still getting the error message stating the password is incorrect.

Here's how to contact them:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Choose the Assistant section.
4. Type your concern in the Type something field.
5. Click Talk to a human.
6. Click I still need a human.
7. Click the Get help from a human.
8. You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.

If you're using the Desktop version, we recently received a report about being unable to send emails in QuickBooks. Our product team is working to fix this as soon as possible.

For now, you can try running both QuickBooks and MS Outlook as admin as a workaround to be performed. Please follow the steps below.

1. Close QuickBooks Desktop. Then, open the Windows Start menu.
2. Select QuickBooks into the search bar. Then, right-click the QuickBooks icon and select Open file location.
3. In the folder, right-click the QuickBooks.exe file and choose Properties.
4. Choose the Compatibility tab.
5. Select to check the Run this program as Administrator option. 
6. Click Apply and OK.

Then, I also recommend contacting our QuickBooks Desktop Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

Additionally, we removed your email address to keep you safe from scam emails and to prevent your credentials from being used in any unauthorized businesses.

Lastly, you may refer to each article below on how to send sales forms by batch. Then, how you can personalize and add specific info to your sales forms before you send them to your customers.

• Email sales forms, invoices, and statements in QuickBooks Desktop.
• Customize invoices, estimates, and sales receipts in QuickBooks Online.

Please don't hesitate to let me know if you need further assistance while you using QuickBooks or working with your sales form. You can drop a comment below, and I'll gladly help, charger68. Wishing you continued success and stay safe!

I am having this exact same issue.  I have several company files, they all use the same email address.  However, ONE company file, gets this email error message described.  All the other company files correctly send the invoice emails as they are supposed to.  So tell me, why does 1 company file NOT work, and 6 others DO work?  All set up the same, so no reason to give me instructions on how to set up email.

I want to ensure this is taken care of, @Chuck Chuck.

One of your company's files may be unable to send emails for several reasons:

• The email set up for preferences is incorrect.
• A damaged QuickBooks installation.
• Domain admin was blocked.
• Account security settings from your email provider

To isolate this, let's ensure your QuickBooks Desktop is updated to the latest release. Once done, check the web mail's settings in the preferences.

Here's how:

1. Go to the Edit menu, and then Preferences.
2. Click Send Forms on the left panel.
3. Select the My Preferences tab, and click the email account you're using.
4. Click Edit.
5. Put a checkmark beside SSL/TLS.
6. In the Server Name field, make sure the server name matches your email provider's settings.
7. Hit OK twice.

Please refer to these articles to see different troubleshooting steps on how you can fix the specific error you may encounter when using webmail in QuickBooks Desktop:

• Could not connect to the email server
• Fix webmail password issues in QuickBooks Desktop

If you need more assistance with mailing invoices, don't hesitate to get in touch with us. I'm just a few posts away.

The first post after OP says no one has ever complained about this before?  BS.  its been an issu since QB 2016.  The only workaround is to use app passwords in yahoo security tab.  Youll be changing that password about once a week.  Whoever keeps spamming this comment feed with the correct settings for yahoo mail is wasting everyones time.  QB needs to add 2-factor for yahoo thats all.

I was on the phone with support for 4 hours today only to have them tell me that it is a yahoo problem.. He stated that quickbooks and yahoo won't work together so I tried my Gmail and it went right thtough

I have the issue where none of my clients who have yahoo emails can receive invoices from me.