White interface shows up when migrating the data from QuickBooks desktop to online

Just to clarify. Do you need to migrate data from QBD US Enterprise to QBO US version or another QBO region?

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

Hi @Fiat Lux - ASIA 

Thank you for replying,

I am in Iraq.

I have QBD Enterprise and I want to Export data to QBO.

I'm glad you reached the Community for help. Let's get this sorted out so we can resolve the error message that you're getting, A_Aboujaib. 

Script errors occur when there is a problem executing a command that involves our application(s) on your computer attempting to access a web-based (internet) feature. Since you encounter any issues during the conversion process, this guide contains solutions on how to resolve them: How to fix errors when converting from QuickBooks Desktop to QuickBooks Online  and click the Issues that can occur during conversion to resolve your error. 

Additionally, you can refer to this article to learn more ways of handling your QuickBooks data: What to expect when you switch from QuickBooks Desktop to QuickBooks Online.

If there’s anything else I can help you with, feel free to leave a comment below. I’ll get back to assist further. Wishing your business continued success.

@A_Aboujaib 

If your company is located in Iraq, you may have 2 ways to migrate data from QB Desktop US Enterprise to QB Online Global version for Iraq

https://quickbooks.grsm.io/Asia-Pacific

1. Utilize a migration tool. i.e TPExporter for Desktop, TPImporter for Online

https://transactionpro.grsm.io/qbo

2. Purchase a 3rd party conversion service.

Contact us for assistance.

I'm based in the US and get this same error. I've followed the recommended steps, but am not having success with this still :(

@putnampark 

Which error did you encounter? Make sure your Total Targets < 350K.

Hi there, putnampark.

I'll make sure that you'll be able to migrate your data.

Unsual behaviors during the conversion usually are usually caused by data and connection issues in QBDT. To rule this out, you can follow the troubleshooting procedures in the article highlighted by my colleague, TirzahC.

If the same thing happens, I'd encourage contacting our technical supports. This way, we'll be able to look into your account and investigate the error. Here's how to connect with us:

1. Open QuickBooks.
2. Go to the Help menu.
3. Choose QuickBooks Desktop Help, then select Contact Us.
4. Enter the error message in the description box.
5. Click Let's talk, then choose a way to connect.

I've also included some resources below to know what data doesn't convert during the migration and help set up your new company in QBO:

• What to expect when you switch from QuickBooks Desktop to QuickBooks Online
• What to do after converting from QuickBooks Desktop for Windows or Mac to QuickBooks Online
• Getting Started With QuickBooks Online

Drop me a comment below if you have any other concerns or follow-up questions about the conversion process. Looking forward to assisting you again.

I've Had this same issue I did not find a solution. spent now a total of 2 hours on the phone with techsupport to no avail. Has this issue been resolved?

@Ironcast 

What issue? Make sure your Total Targets < 350K as I mentioned earlier. 

Thank you for joining the thread, @Ironcast.

I appreciate you contacting our support team to help fix your issue. Since you're still getting the same problem, I'll share other troubleshooting steps to resolve this.

You may have a damaged company file or windows operating system that's why the screen gets white upon migrating to QuickBooks Online. To get this fixed, I suggest running the Quick Fix my Program from the QuickBooks Tool Hub. Here's how:

1. Close your QuickBooks Desktop (QBDT) company file.
2. Download the QuickBooks Tool Hub file.
3. Once done, open the file (QuickBooksToolHub.exe) and follow the on-screen instruction to install.
4. Double-click the QuickBooks Tool Hub icon on your Windows desktop.
5. Click Program Problems, then select Quick Fix my Program.
6. Reopen QBDT and process the migration again.

If the outcome is still the same, you can check out this article for more troubleshooting steps: Solutions for when QuickBooks has stopped working.

If the issue persists, I highly recommend reaching out to our QuickBooks Support Team. This way, they can further look into this matter and create an investigation ticket if other users are experiencing the same.

Once everything is set, you can now get started with QuickBooks Online.

Keep in touch if you need more help migrating to QBO. Of course, I am always here ready to help you whenever you reach out. 

Current Targets are at around 190k, I've done all suggested solutions, in different orders (originally in the proper), on MULTIPLE machines and have  reached the same issue on both of my computers. I have ran the daig and tool box a half dozen times and renamed all sorts of files and moved folders. (everything is Local). Restarted the computers multiple times. Still the same thing occurs no matter the steps.  CTRL =1  > Ctrl Q+B  > Get started   > flash of checking file and then Blank white screen. 

Attempted all of those solutions. Ran through them each 2 times. Renamed, qwuser.ini file. deleted the entiltelment file. Ran the daig all sorts of times all sorts of ways, restarted the computer 2x in between repeated steps. And still nothing. Ran the same things from Different file locations. Same error. everytime. Even a fresh install on a different computer, usb ported over the company file and still no option to upload. After the Get started Button, it flashes checking file and then White screen. 

Hi there, Ironcast.

I appreciate you for coming back to the thread to add further details and for performing some troubleshooting steps to fix the issue. This isn't the kind of impression that I'd like you to have, and we know how much time it can take when something isn’t working the way you need it. With this, I'll ensure you'll be routed to the right support team to assist you further with your concern.

 I can see that you already reached out to our support, but I still suggest contacting them again. They have the tools to pull up your account in a secure environment which we're unable to do it here in the Community. That way, they'll be able to deeply investigate the cause of the problem.

I'm also adding this article to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments to name a few.

Let me know if there's anything else you need help with migrating your data. Know that I'm always here to help you anytime. Take care and keep safe!

@Ironcast 

Consider to create a dummy file or open the sample one, then try migrating it to QB Online to isolate the issue. If you are able to do so, it is highly possible that your primary file is damaged.

Having the same issues and have been working on this on and off for a few weeks.  I did create a dummy file and am getting the same white interface, so it seems to not be related to the company file.  Very frustrating.

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@Fiat Lux - ASIA wrote:

@Ironcast 

Consider to create a dummy file or open the sample one, then try migrating it to QB Online to isolate the issue. If you are able to do so, it is highly possible that your primary file is damaged.

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Hello there, @meagancpa.

Since the issue persists after performing the steps given above, I'd recommend getting in touch with our Customer Support Team. This way, they can pull up your account securely and help check the cause of the issue.

Here's how to reach them:

1. Go to the Help menu.

2. Choose QuickBooks Desktop Help, then select Contact Us.

3. Enter the error message in the description box.

4. Click Let's talk, then choose a way to connect.

You can check these articles about converting data from QuickBooks Desktop to Online and setting up your new company in QBO:

• What to expect when you switch from QuickBooks Desktop to QuickBooks Online

• What to do after converting from QuickBooks Desktop for Windows or Mac to QuickBooks Online

• Getting Started With QuickBooks Online

Please know that you can always get back to us if you have other questions. I'm always here to help. Take care.

@meagancpa 

Did you try to migrate data from QBD 2022 Enterprise?

Has anyone found a solution to this? Working on converting a client's file now, getting the same error. I have 20 days left on my QB Enterprise 22.0 Trial and would like to get this figured out. 

@maleighaufl 

It seems to be an ongoing issue on QBD 2022 to migrate a file to QBO. Use QBD 2021 to migrate data for the time being.

Hi there, maleighaufl.

If you've tried the steps shared on this thread, yet, the same thing happens, I'd recommend reaching out to our Phone Support team. 

You can follow the steps laid out by Maybelle_S to contact us.

For more guides in migrating data, you can check these links:

• What to expect when you switch from QuickBooks Desktop to QuickBooks Online
• • What to do after converting from QuickBooks Desktop for Windows or Mac to QuickBooks Online
• • Getting Started With QuickBooks Online

Don't hesitate to mention my name if ever you have other concerns in migrating your client's data. Keep safe!

I am having this same issue.  Did you find a solution yet?

@tommcnally123 

Have you tried migrating data from QBD 2021?

Don’t have it.  Used enterprise at prior company and also used it for a small nonprofit (on the side). When I left the company, I took the nonprofit file and want to get it to QBO.  Downloaded a trial version of enterprise 2022 and got the file to work.  But the upload to QBO gets stuck within Enterprise (same blank pop up that this feed started with).

Hello, tommcnally123.

I can see the importance of migrating data from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO). I'll share additional information in fixing it so you're able to convert your file timely.

Damaged data is the most common cause of a blank screen. Let's run the Verify/Rebuild tool to ensure your data is free from any data issues. Before going through the process, make sure you have a backup of your company file. Then, proceed through the instructions below:

1. Go to the File menu.
2. Select Utilities, then Verify Data.
3. If QuickBooks detected an issue, select Rebuild Now. Some users recommended that rebuilding data thrice fixes data damage.
4. Click OK when you get the message "Rebuild has completed."
5. Once done, repeat steps 1 through 2 to verify your rebuilt date. 

Also, please ensure that QuickBooks Desktop is up-to-date to the latest release. This way, you'll have the latest feature and fixes.

If the issue persists, I would suggest contacting our Customer Support Team. This allows them to safely access your account and investigate the source of the problem. You can contact us by following Maybelle_S procedures.

Check out these resources for more information about the migration of data:

• Move your QuickBooks Desktop file to QuickBooks Online.
• What to expect when you switch from QuickBooks Desktop to QuickBooks Online.
• How to fix errors when converting from QuickBooks Desktop to QuickBooks Online

Keep in touch with me here should you have further questions about migrating your data. I'm always available to help.