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Level 1

Sub customer

What is a sub customer and do I have access with basic online subscription 

20 Comments 20

Sub customer

Hello Tuhner22,


A sub-customer is similar to multiple franchises for a customer. This would allow you to do a detailed tracking of your transactions.


Before you can create one, make sure the parent customer is already set up. Now, here's how to create a sub-customer:

  1. Select Sales on the left menu and go to the Customers tab.
  2. Click the New customer button.
  3. Enter the needed information in the Customer information window.
  4. Mark the Is sub-customer box and enter the parent customer.
  5. Click Save.

Meanwhile, Master Admin has access to every pages and functions in QuickBooks Online. You can check your access rights in the Manage Users page:

  1. Click the Gear icon in the upper-right corner and select Manage Users.
  2. Go to the Users tab.

You can see here your user profile and your access rights. Otherwise, you don't have enough access rights to view the page. Thus, needing you to reach out to the Master or Company Admin of the account.


Feel free to browse this link to see the comparison of QuickBooks Online subscriptions:


I'll get back to you if you have further questions, Tuhner22. Have a great day!

Ina Farmer
Level 1

Sub customer

How can I unmark the sub customer? It keeps showing me an error message even though both accounts have no outstanding balance.


Error: You cannot change who this customer bills with because there are invoices for the parent that include charges for this customer, or there are payments from the parent that pay off invoices for this customer. Delete all payments or invoices to this customer's parent which link to this customer.

QuickBooks Team

Sub customer

Thank you for joining the thread, @Ina Farmer.


Allow me to share some information about the error message you're getting.


The ability to move the customer to another sub-customer or unmark the sub-customer isn't available if the sub-customers transactions are associated with the parent customer through the Bill with parent option. You can only achieve your goal if the customer and sub-customer have individual entries in the system.


That said, you need to delete all the payments and invoices associated with the customer that you're trying to modify. This is to ensure that your records are accurate and to prevent issues in the future.


 I'm adding a link that you can check out about managing your customer's information in QuickBooks Online from adding to restoring them, feel free to read the details from here during your free time: Manage your customer list.


Please know that I'm only a post away if you have any other issues or concerns. I'll be more than happy to help. Take care always!

Level 2

Sub customer

I have a question if Sub Customers can be used for this example to simplify invoicing for our customer. 


Our customer has 4 Regions - - - they are all same as as example region 1 below. 


Region 1 - Lino & Cloud - everything bills to Lino but many jobs ship to Cloud.  We need to bill Lino for all jobs shipping to Cloud but some jobs ship and bill to Lino as well. 


Is this an option to use Sub Customers to ease in having to type in the ship-to address all of the time? I tried setting up Sub Customers.  However, when I invoice something for Could it shows Cloud in the Bill To and needs to read Lino.


Make Sense? What am I doing wrong or is this not a good fit? 





QuickBooks Team

Sub customer

Hi there, Phusion.


Thanks for dropping by the Community, I'm happy to help. What you're going to want to do is change the profile for Lino so it has a different shipping address than billing address. Here's how:

  1. Select Sales or Invoicing from the left menu.
  2. Select Customers at the top.
  3. Select the Customer's name.
  4. Select Edit at the top right.
  5. Under Shipping Address uncheck the box labeled Same as billing address.
  6. Enter the Shipping Address and make sure that it is at least one character different from the billing address.
  7. Select Save.

When you uncheck that box and change the address, you'll enter Cloud's address. This way it sends to Cloud but is billed to Lino. 


You can find further information on these steps and more in this link about entering shipping addresses on invoices


If there's anything else I can help with, feel free to post here anytime. Thanks for dropping by and have a lovely day. 

Level 1

Sub customer

Hi - what if product is shipped to both the Lino & Cloud locations - and sales tax rates are not the same?   


Sub customer

It's nice to have you in this thread, StudioMH.


In QuickBooks Online (QBO), you can have both customer and sub-customer charges to appear on the same invoice. We have two ways to get this done:


Creating a delayed charge:

  1. In the left menu, click the + New button. 
  2. Tap Delayed Charge
  3. Enter the charges you want for the customer and sub-customer.

Choose the charges you want to add to the invoice:

  1. In the left menu, click the + New button. 
  2. Tap Invoice
  3. Pick the customer name. 
  4. Choose and put a checkmark on the charges you want to add from the list. 

For more information about this process, see this article: What does the bill with parent feature let you do on invoices?.


Don't hesitate to post again if you have other concerns. I'm here to answer them.

Level 1

Sub customer

I've never tried the "delayed charge".  If one invoice is created, will the separate sales tax rates be applied based on final destination?  


Sub customer

Hi @StudioMH,


Thank you for your prompt reply. I'll answer your query about sales tax calculation in QuickBooks Online (QBO) for you. 


QBO automatically calculates the total tax rate for your transactions. It's based on these three things:


  • Your customer's tax-exempt status
  • Where you sell and where you ship
  • What you sell

See this article for more details on this topic: Learn how QuickBooks Online calculates sales tax. It includes a sample calculation of sales tax along with screenshots for reference.


I'll also suggest this article for you: Add sales tax categories to your products and services. It has the steps on how to assign tax categories to your products and services, which allows you to track sales tax more accurately. 


Feel free to leave a comment below if you have other questions about the sales tax calculation in QBO. I'll get back to you as soon as I can. 

Level 1

Sub customer

Hi there, 


I am using QBE 21 version and I can't seem to see the "Is sub-customer box" option. Can you please advise if this feature is no more available? 



Sub customer

Creating a sub-customer in QuickBooks is a breeze, @accountingsuppor.


Yes, this feature is available in QuickBooks Desktop Enterprise 2021 version. To add a sub-customer you can use the Add job option. Follow along below to get started:

  1. Go to the Customers click Customer Center.
  2. Pick the name of the customer to whom you want to add a sub-customer.
  3. Then, select the New Customer & Job dropdown.
  4. Choose Add Job.
  5. Enter the sub-customer name in the Job name field.
  6. Hit OK when done. sub-customer.JPG


For your future reference, please see this article: Customize customer, job, and sales reports in QuickBooks Desktop.


Also, if in case you'll want to manage your customers and create a group for them, you can visit this page for the detailed instructions: Create a customer group in QuickBooks Desktop. 


If you need further assistance in creating sub-customers in QuickBooks, please let me know in the comment section down below. I'll be always around and ready to help. Have a good one.

Gina Suscon
Level 1

Sub customer

I do not have a "is the sub customer" option


QuickBooks Team

Sub customer

Hi Gina Suscon!


The Is sub-customer is available in all plans of QuickBooks Online. Let me help you in setting it up.


Please make sure that the page isn't zoomed in. That way, you'll be able to see the entire QuickBooks Online page.


I also suggest using an incognito window when adding a sub-customer. Here are some of the shortcut keys:

  • Google Chrome: Ctrl Shift + N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P


If the same thing happens, please clear the cache and make sure your browser is up-to-date to fix issues in QuickBooks Online.


This is how it looks like:Capture.PNG


You can find the detailed steps in adding a customer here: Add and manage customers in QuickBooks Online. For assistance about your company's income and sales, visit this page: Sales and customers.


Leave a reply again here if you need anything else. Have a great day!

Level 2

Sub customer

It appears that when I create a sub customer, the box for "Bill to parent" is already checked.  Can that be changed?  I don't want my sub customers to be billed to the parent company.


QuickBooks Team

Sub customer

I appreciate you for joining the thread, @JMG6.


I'll step forward to give some workaround for billing a sub-customer in QuickBooks Online.


With the help of this option, you can enter charges for a parent customer and a sub-customer to have both appear on the same invoice. Since you've mentioned that you don't want to bill your sub-customer, we can uncheck the Sub-customer checkbox. 


I'm also adding this article for additional insight into creating invoices.


In addition, if the customer pays the invoice, you'll have to record the payment. It is the best way to help your books balance. Check out this page as your reference: Record invoice payments in QuickBooks Online.


Don't hesitate to mention me if you need help with how to run your sales report in QuickBooks. I'd be happy to share some ideas with you. 

Level 2

Sub customer

I didn't ask that question.  Please read carefully and respond.  It appears that when I create a new sub-customer, the Bill to Parent box is already marked.  My question is this:  how can I change it so the box is not automatically marked?  I know that I can unmark it.  This is what I am trying to avoid doing.  I am training people and I don't want to rely on them doing it right.  I want the box to be unmarked, without anyone having to do it.  Can I change the settings?    


Sub customer

I appreciate your response and clarifying your concern, JMG6.


When adding a new sub-customer, and right after choosing a parent customer, the Bill to Parent box or Bill parent customer box will automatically be marked. The system automatically recognizes the box. As you mentioned in your previous reply, we have to manually uncheck it if necessary.


Let's send your valuable feedback to our Product Development team. Sign in to your QuickBooks Online account and share your insights about the Bill to Parent box. I'll show you how:


  1. Go to the Gear icon.
  2. Select Feedback under Profile.
  3. Enter your suggestion. Then, click Next.


We can visit these articles to learn more about handling sales, income, and customers in the program:



Let me know if you have other concerns about adding sub-customer and managing customer information. I'll help you in any way that I can.

Level 1

Sub customer

I have a customer called LSI Flooring that I currently bill for Rug pad  they sell and we distribute for them and they pay through the QB Link on the invoice.

They have created I guess you could say a different entity "Rugs by LSI" under the Mother company that they now sell these Rugs through with a different name and want me to bill it in the name of the new entity because the payment will come from a different checking  account they set up for selling the rugs but there is no separate tax ID for the rug selling just a different checking account. Is this possible to do in quickbooks? They say they can't pay my invoices for the Rugs when I send the invocie to the main company LSI Flooring because of the differnt checking accounts.I am so confused I don't know what to tell them or do.

I might add also that they want the "Rug side of thigs sent to a different email address as well for billing.

QuickBooks Team

Sub customer

Hello there, Kathy. 


I'd like to share some insights with you on the process of sending online invoices to your sub-company known as Rugs by SLI.


To begin, we can add Rugs by LSI as a sub-customer to LSI Flooring. Make sure to enter their new banking info and email address so they'll be able to receive and pay the invoices online. This way you can track individual customers. 


Let me show you how: 


  1. Navigate to ​Get Paid & Pay or Sales and then Customers (Take me there).
  2. Click New Customer.
  3. Enter the sub-customer’s name and contact info.
  4. Choose the Is a sub-customer checkbox. This action will display a parent customer dropdown menu.
  5. In the Parent customer ▼dropdown, select the parent account. 
  6. Select the Bill parent checkbox if you want to bill the sub-customer with the parent customer. Leave this unchecked if you want to bill the sub-customer themselves.
  7. Review each section and enter any info you need for the sub-customer.
  8. If the sub-customer is tax-exempt, proceed to the Additional info section and select the checkbox for This customer is tax-exempt. Then select the Reason for Exemption ▼ dropdown and choose why the customer is tax-exempt.
  9. Click Save.


Once you've finished the setup, you can easily send the invoices by selecting the sub-customer and initiating the process.


Moreover, I've collected some relevant articles you can use to help manage your invoices and other sales transactions in QBO: 



If you have any additional questions or concerns regarding the process of sending invoices to a sub-company, please keep me updated. I'm here to assist you. Take care and stay safe!

Level 1

Sub customer

HOw do I just get invoices for a sub customer without having to delete everything? I used to beable to go it, now I get this messgare 


You cannot change who this customer bills with because there are invoices for the parent that include charges for this customer, or there are payments from the parent that pay off invoices for this customer. Delete all payments or invoices to this customer's parent which link to this customer.

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