Question

Hacking

Forum|Forum|5 years ago
March 23, 2021
4 replies
6 views

Everyone please be aware of what happened to me.

Someone hacked into my Quickbooks Desktop, and opened a Quickbooks Online account on my company name and my quickbooks merchant account. The hackers then added a debit card to the QB Online account and started invoicing people and charging the credit cards. They had the money deposited to the debit card and the hackers got away with several thousand dollars.

I contacted QB support as soon as I found this, which was a few hours after it started. QB support was not able to shut down the Online account for about another 48 hours. Now, the credit cards that were used to pay these invoices are disputing the charges, and QB is taking the money out of my bank account to refund the charges.

Most of the money never got into my account in the first place, it went to the hackers debit card. Three of the transactions did get to my account and I understand and want to return that money back.

I have challenged the disputed charges with lots of evidence, but have no response to the challenge from QB yet. It's been about 2 days since I challenged the first dispute. I have submitted police reports, account numbers and lots of evidence to support my case.

Since this started, I have shut down the merchant account in question, but QB is still using that account to take money out of my bank account that was associated with the merchant account. Now I feel that QB is stealing from me.

QuickBooks Desktop

M

MadelynC

Moderator

I can help you close your QuickBooks Payment account to ensure there's no transactions will be processed, @Hacked.

I can understand why you'd be upset. And I know how important to get your account secured to protect your financials. Let me provide instructions here to get this settled.

You can cancel your QuickBooks Payments subscription to disable the tools and flexibility to process customer payments. By this, we can prevent additional charges. Here’s how:

Sign in to the Merchant Service Center as an admin user.
Go to the Account tab and then Account Profile.
Select Close Account.
In the Reason for closing dropdown, select a reason, and add any comments you'd like to share.
When you're ready, select Submit.

Once we process your request, you'll get an email within one business day that confirms your QuickBooks Payments account is closed.

I’d also recommend contacting our Technical Support team to follow up on this case immediately. Our phone and chat representative are the only ones who can investigate this further.

I appreciate you for sharing on the Community page. I’ll be right if you have other QuickBooks concerns. Keep safe!

A

Another Hacked Customer

I am right now trying to contact your customer service because the SAME thing happened to me last week.

Someone hacked into Quickbooks, hijacked my account, changed my passwords and login, opened a Quickbooks cash debit card, and funneled ALL of my customer payments from last week - over 23K.

I tried calling QB several times Friday and they kept putting me on hold and pretending they don't know what is going on. I filed a police report and I am currently trying to hope that QB will do their legal duty and deposit the funds into may account without lawsuits,

I will be posting this information in ALL places that I can find online so the customers will be able to check their accounts.

I have been a QB user since 1996 and I am horrified that they don't care about the security of their customers - So if you work for QB feel free to respond and I will be happy to give you my phone number to contact me to help.

Z

ZackE_

QuickBooks Team

Thanks for joining this thread, Another Hacked Customer.

This certainly isn't the experience I want you to have. Since your account's been compromised, I'd recommend changing its password if you haven't yet.

Here's how:

Open QuickBooks.
On the Company Login window, click I forgot my password.
Choose an email from your drop-down list, then hit Next. Intuit will email you a token to reset the account's password. If you don't see your email address, use the Don't see your email in the list above? option and follow the onscreen instructions.
Enter your token from the email.

You can also reset your QuickBooks Payments password from the Merchant Service Center.

Once your accounts have been secured, I'd recommend continuing to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and see what may need to be done and which options are available for you.

They can be reached while using QuickBooks.

Here's how:

In your top menu bar, go to Help, then QuickBooks Desktop Help.
Click Contact Us.
Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
Hit Continue.
Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

Please don't hesitate to send a reply if there's any questions. Have a lovely day!

C

ConcernedCitizen

I posted this as a reply to someone else but thought my experience would be informative here as well:

I just had a bank security breach ~ 2 months after starting to use QuickBooks 2021.

I found it interesting that in QuickBooks 2021, you now have to have an Intuit Account. So after using QuickBooks Desktop for > 10 years, 2 months after setting up an Intuit Account (required to even access my own company data) my bank account password is hacked.

Per the Intuit Website - requiring an Intuit account provides for: Better control and protection of data.

Complete b.s.

There are no coincidences.

J

Jeanne Veer

Get a new bank account, keep all evidence. They will try to collect from you. Hire an attorney and ask intuit for your signed responsibility letter

J

jenn451

We are experiencing the same situation! Please tell me how this turned out. Our quickbooks Desktop was hacked and 2 Companies we run on the account were compromised. The hackers managed to open a QBO account in one of the companies name and run thousands of dollars through our merchant services into a instant debit account. I have spoken many many many times with quickbooks to resolve the issue and they have not been able to help. Now we are in collections and they are holding us responsible for all these unauthorized transactions, we need help. I don't know what more to do!

MonicaM3

Level 5

Hi @jenn451.

I'm so sorry to hear about this situation. I absolutely understand how unsettling this is and want to help.

I've done some checking with our fraud team and they should be reaching out to your company with the documents needed to get this resolved.

I'm here with you to make sure that we get this taken care of so, please, let me know if you hit any roadblocks or snags along the way. I'll do my best to keep things moving.

Let me know if you have any additional questions. I'm just a quick reply away.

Take Care!

D

Dude84

I signed up with quickbooks also I synced my bank account and a few days later someone was trying to access my account threw online banking

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