Hacking
Everyone please be aware of what happened to me.
Someone hacked into my Quickbooks Desktop, and opened a Quickbooks Online account on my company name and my quickbooks merchant account. The hackers then added a debit card to the QB Online account and started invoicing people and charging the credit cards. They had the money deposited to the debit card and the hackers got away with several thousand dollars.
I contacted QB support as soon as I found this, which was a few hours after it started. QB support was not able to shut down the Online account for about another 48 hours. Now, the credit cards that were used to pay these invoices are disputing the charges, and QB is taking the money out of my bank account to refund the charges.
Most of the money never got into my account in the first place, it went to the hackers debit card. Three of the transactions did get to my account and I understand and want to return that money back.
I have challenged the disputed charges with lots of evidence, but have no response to the challenge from QB yet. It's been about 2 days since I challenged the first dispute. I have submitted police reports, account numbers and lots of evidence to support my case.
Since this started, I have shut down the merchant account in question, but QB is still using that account to take money out of my bank account that was associated with the merchant account. Now I feel that QB is stealing from me.