Record a deposit for duplicate payment in Desktop

Good day, Shush1. 

I'll help you record the duplicate payment and issue a refund check to your customer in QuickBooks Desktop (QBDT).

When a customer overpays more than what was owed, you can enter a credit memo and write a refund to your customer in QuickBooks Desktop. 

Here's how to create a credit memo:

1. Go to Customers, then select Create Credit Memos/Refunds.
2. Enter the items you're giving credit for, then select Save.

Here's how to write a refund check:

1. Go to Customers, then select Create Credit Memos/Refunds.
2. Select the credit memo you'd like to create a refund for.
3. Select Refund. This opens the Write Checks window.
4. This creates your check and auto-populates the details. Review and select Save.

You can check out this article for more details about creating customer refunds in QBDT: Give your customer a credit or refund in QuickBooks Desktop for Windows.

I've added this article that can guide you in adding and reconciling your accounts effectively in your QBDT software: 

• Add and match Bank Feed transaction
• Reconcile an account in QuickBooks Desktop

You can always come back to me whenever you have other questions about recording double payments in QBDT. I'm always here to help. Stay safe and well.

Thanks Rainflurry. Your suggestion worked!

Thanks Rainflurry! Your advice worked.

Hello again, Rainflurry.

I appreciate you for always sharing your knowledge about QuickBooks. This will definitely help other users as well in the future. Please keep on posting here in the Community.

Keep safe and have a great rest of the day.

I have a similar situation but with QuickBooks online.

Customer pays my through direct bank transfer. He paid me for 2 invoices twice and requested a refund check. He does not want a credit to apply to future invoices. How do i record the secod (over) Payment. To make it complicated it was deposited with other invoice payments. 

Nice to meet you, @jake2210. Thank you for joining the thread and for sharing with us your concern about managing customer overpayment in QuickBooks Online (QBO).

We can share some information and steps on how we can record the customer overpayment that has deposited with another invoice. Let's create a check or an expense to record the refund for your customer.

Here's how:

1. Click the +New, then select Expense, Add Expense, or Check.
2. Fill out the needed details.
3. Select the bank account to which you deposited the overpayment from the Payment Account dropdown.
4. In the first line of the Category column, select Accounts Receivable.
5. Enter how much you want to refund in the Amount field.
6. Once done, click Save and close.

Afterward, you can link the refund to the customer's credit or overpayment. Check this article for the detailed steps: Refund a customer's overpayment or credit.

We'll also include this article for more information about managing customer credits and refunds in QBO:

• Record a customer refund in QuickBooks Online
• Void or refund customer payments in QuickBooks Online
• Handle a customer credit or overpayment in QuickBooks Online
• Remove or Unapply a credit from an invoice or bill

@jake2210, please get back to the thread if you have clarification about the process of recording a refund. We'll always be happy to help you. Have a great day ahead and a prosperous business!