I've spoken with 17 people regarding our transaction. The owner of the company, myself and our bank manager even had a 3 way call with Merchant Services and the money still hasn't been returned, it has been a month now and it still shows the same status as batch returned deposit but the money hasn't gone back to the customer either. This is no way to conduct business.

Yes I was told tonight that they will not and are not obligated to explain why the payments are being withheld, that it is their right to hold any payments for as long as they please. 

Then they said they would not return to the funds to the customer they had to dispute the charges at which point they will be me for the dispute. (Based on the merchant agreement) So they are holding the funds for some fugazi reason and then intend on billing me if I try obtain my own funds. The ethics, customer service and small business support is inconceivably terrible. 

Please join my fb group [removed]. They’ve held 78k and then also withheld my last 13k deposit. This is a normal course of business for intuit. The amount of money people are claiming is being held adds up to millions. 

Many many people are missing large sums of money when dealing with intuit. THEY ARE STEALING. They’ve lost 2 class actions for misleading, deceiving, and stealing from customers. Please join my fb group [removed]. POWER IN NUMBERS!!!

Mine has been withheld for ten days and this is from the same customer and about the same amount of $.  Can I reverse the transaction and use a different company (my bank)?

Hi there, @savita-clearnexu.

Allow me to provide information on your concern and help you from there.

Reversing payment transactions should be performed to the company where it was processed. However, if you want to use a different company to reverse it, I'd suggest reaching out to our QuickBooks Payments Team. This way, they can look for an alternative way to get this resolved. To reach them, you can check out this article: Contact Payments Support.

You want to learn how to check when QuickBooks deposits customer payments into your bank account. This article will provide you with detailed information: Find out when QuickBooks Payments deposits customer payments.

Please visit our Community forums again if you have other questions for QuickBooks Online. I'm always here to help, @savita-clearnexu.

This is exactly what was told to me. We asked our customers to dispute however they were not willing to help us. So now quickbooks has excess of $3k withheld from our small business. We need to resolve this and it’s been over 6 months with no resolution. Makes no sense to me at all.

Thanks for bringing this matter to our attention, @KellyC2. I can see that the issue of withheld payments already affects your business. With this, let me route you to the best support who can investigate this matter accordingly and provide the appropriate details you deserve. 

In Intuit, our top priority is the security of your account details. Since the Community is a public forum, and we'll need to collect some personal information to pull up your merchant account, I encourage you to reach out to our Customer Care team again. They have all the tools to investigate this matter and provide you with all the necessary updates and resolutions.

Also, to answer the most frequently asked questions about QuickBooks Payments, I'd recommend checking out this article: QuickBooks Payments FAQs. It includes topics about funding status, payments processing, and account management, to name a few.

Please don't hesitate to leave a comment below on how it goes. If you have other concerns about managing payments and sales transactions, I'm always here to help. Take care, and I wish you continued success, @KellyC2.

I have spoken to so many representatives for the same concern and issues, no one can help or resolve this issue and I keep getting the run around! my quicbook payment has been on hold going on 2 months now and nothing the money is being withheld and with no reason 

Hi Kama Industries LLC,

I wish I could check your account from here to see your merchant information. However, we only have limited access in the Community.

I know you've been calling your Merchant team as well, but that's the only thing I can suggest for this matter since they have the tools to check everything for you.

If you have any other concerns, just let me know by commenting below.

The problem is I see on the other replies quickbooks assisting and getting the issue resolved, yet withy issue I have done everything quicbook has suggested to do and still nothing I need this looked into and helped. I don’t know who to speak to about this since no one from quickbooks has been able to resolve this issue and this isn't small money its $16,000 that is in the air and not being found or know why my finds are being held!  it says its being withheld yet no email or anything in regards to this issue!I have even gone to resolution tab nothing even went t the merchant part nothing! I need someone to help me, its been over a month! going on 2 if this does not get resolved I will end my subscription with quickbooks and find another bookkeeping application 

Hello there, @Kama Industries LLC.

This isn’t the kind of impression I want to leave when using QuickBooks Payments. I’ll help and route you in the right direction to resolve the withheld payment issue.

We’ll have to open your QuickBooks Payment account to check why the payment is on hold. For security purposes, we’ll have to connect you to our Payments Support Team.

They can access your account in a safe environment and explain in detail what happened to the funds. Also, our specialists will guide you on how to apply the permanent fix.

Let me share this article for additional resources. It provides an overview of why funds are placed on hold. From there, you’ll see the links on how to resolve the issue: Understanding Payment Holds.

We're always here if there's anything else that we can help with. The Community is always here to assist.

I basically had to [removed] to have them at least return the money to the client. 
They should be sued.  Why can’t one person just take care of one situation. Its infuriating.  

I requested to join. 

They held onto a 20k cash ACH deposit for over 2 weeks . Responded every 48 hours with some other BS .  Finally got them to return to my client. 

Just curious as to whether you ever received the payments.  We've been waiting since December 10th for three different batches to be funded - and it's now January 7th.  I've called and spoken to the customer service reps at Intuit Merchant Services repeatedly for the last couple of weeks and always get the exact same answer - "the case is being escalated to the Risk Department for review - you should receive the payments within a couple of days."  Those couple of days have now stretched into four full weeks, and still the batches are not funded.  Starting to think we might have to obtain legal counsel to get the over $56,000 that is owed to us.  Very disappointed with Intuit Quickbooks.

I know how painful the delay is, @snedwards13. I want to fix this issue as soon as possible. 

I'm determined to improve your impression of our support. I'll ensure that your account receives the $56,000 at the earliest opportunity. This way, you can categorize the deposits. 

I'm delighted to check the status of your escalated case and settle this as early as possible. However, I can't pull up an account since Community is a public forum. I know you've already contacted our support, but I still suggest reaching them again. Our experts can review your account again in a safe environment and help you from there. 

If you have the case ID handy, please provide that to our agents to quickly see the details of the problem. Doing so does not need you to reiterate your concern. Ensure to contact them within business hours to ensure a swift response.

Additionally, QuickBooks sent an email about the hold funds. Be sure to follow the instructions to fix the issue. We ask for more information to complete our review. For more information, see this link: Why are my funds on hold?.

Discover these articles below about how deposits/fees are registered, check the payment status and other related topics;

• QuickBooks Payments FAQ
• Common questions about payments deposits in QuickBooks Online.

Please let me know how the call goes, snedwards13. I'll make sure it gets handled right away. Keep safe. 

Thank you Michelle, but I do not have yet another hour to waste again today.  I just spoke with a rep yesterday.  I have six different case ID numbers now - and those are just the ones that I've written down.  I realize that you want to fix this issue as soon as possible - so did the many other customer service reps that I have spoken to but, again, they all come back with the same answer about the case being escalated.  Nobody has ever been able to check the status of the escalated case, even when I provide all of the case numbers.  They just create yet another Case ID number and tell me that it will be escalated.  There is no "quickly see the details of the problem" as I've been reassured every time I call that we have done everything we were asked to do in the original email about the held funds.  No other information has been requested and I feel like we're just stuck in a cycle with no end in sight.  Every time I call, I spend a minimum of 40-60 minutes on the phone and again, I just don't have the time/patience to go through it all over again today.  I've noticed there are quite a few people who have posted about this particular topic, but nobody has ever come back and said they finally received their funds.  Just wondered whether anyone ever does.

@snedwards13 Thank you for continuing to communicate with us about your case. I want to make sure we get to a resolution for you once and for all. I'll reach out via private message here on the community momentarily so we can further discuss the status of the issue.  

I would appreciate that - thank you!

Hello Ami,

What do you consider "momentarily"?  I've been sitting here waiting for a full ten minutes now and have not received any private message.  I think I will look into the class action lawsuit several others have mentioned since I can't seem to get anywhere with QuickBooks Intuit Merchant Services and the QuickBooks Community appears to be nothing more than a forum for everyone to vent, as nobody seems to have had their issues resolved yet.

Nightmare 

We've been waiting a full four weeks now for them to stop "withholding" over $56,000.  Ready to join a class action suit at this point.

Apparently they do NOT have any tools either.  I've been calling them a couple of times a week for four full weeks now, trying to get over $56,000 out of "withholding" and into "funded" status.  I have spoken to many different reps and been given over six different case numbers.  Each time I'm told it's being escalated and the funds will be released within two days.  Every rep who has looked at the cases has agreed that we did everything that was asked of us.  But still the funds are being withheld.