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Level 1

Live Chat


we have quickbooks destops we have 2 users but secondary computer not working after some time

Level 1

Live Chat

could you please call me [removed] to resolve the issue on my quickbooks



Live Chat

Thank you for reaching out to us, Rrrwholesale.


I would love to help you, but I just need further information about your concern. Can you tell me what happened to your QuickBooks Desktop product? Did you encounter any errors or unexpected behaviors?  Once I have a clearer grasp of your specific circumstances, I will be able to provide you with more accurate advice and answers.


Thank you for your cooperation, and I look forward to assisting you further. Have a great rest of the day!

Level 1

Live Chat

Why am I getting charge $16.49 when I have the promotion for $0.99 for 6 months


Live Chat

Good day, @Psnitki. I'm glad you stopped by the Community. Please allow me to assist you with your inquiry regarding the charge you received in QuickBooks.


Community is a public forum, thus for security reasons, we are unable to access your account information and check the charge you received. I advise getting in touch with our Customer Support Team. A live agent can safely access your account and talk about the charge. They can also process the removal of the charged amount if needed after verification.


To contact support:


  1. Sign in to your QuickBooks Online company.
  2. Go to the Help menu.
  3. Select either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still choose to Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with support:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.


For support hours and their availability, see this article: Contact QuickBooks products and services Support.


Additionally, you should check out the following websites that can assist you in managing your account information and understanding the charges you received from Intuit:



If you have any additional inquiries about the charges you've received, please feel free to leave a comment below. I'm always willing to assist. Have a great day!

Level 1

Live Chat

Two years later, same problem. Why does QB pretend there's a live chat when it's merely sending a bunch of worthless irrelevant articles that don't address the problem?  Why has QB's certificate for Time expired?  Why am I expected to become a computer program to fix the fact that the program doesn't update, either manually or automatically, when it's supposed to?  Why am I, the customer, expected to update QB's expired certificate?  Why is there 'OVER AN HOUR" wait on your phone que?  Why am I still a QB customer?

suds launderette
Level 1

Live Chat

I need to know how to submit t4 payroll 


QuickBooks Team

Live Chat

Thanks for joining the thread, @suds launderette. Let me guide you on how you can submit your payroll. 


We can assign a pay schedule to your employees to make running your regular payroll more efficient. If you haven’t already, set up and add a payroll schedule for your employees. After you've set up payroll, it's time to run and submit payroll. The following steps are the same for both paper cheques and direct deposit:


Here's how: 

  1. Go to Payroll, then select Run payroll.
  2. Choose a pay schedule, then select Continue.
  3. Select the employees you want to pay.
  4. Verify that you have selected the correct pay period and pay date. You can also modify them as needed.
  5. Change the employee's pay method as needed.
  6. Enter hours worked, if applicable. You can hide or show pay types by selecting Customize table.
  7. Click Preview Payroll.
  8. Verify that you have selected the correct bank account.
  9. Tick the magnifying glass icon next to the cheque's net pay to edit or preview a specific cheque, then select Save when done.
  10. Select Submit payroll.


See this article for more details: Create and run your payroll

Additionally, to know how you can pay your employees on time, visit this link: When do I need to submit payroll to pay employees on time?.


Also, QBO provides payroll reports that'll give you useful details about your business and employees. If you wish to know more about them, you can refer to this article: Run payroll reports. It includes steps about printing, customizing, and marking them as your favorite.


In case you have other payroll concerns or inquiries about managing employees in QBO, just drop your comments below and I'll be glad to help. Take care and stay safe.

Level 1

Live Chat

I want to convert my app to production

QuickBooks Team

Live Chat

We're glad you've posted here in our Community forum, @deepak15. Please know that I appreciate you for reaching out to us here in the Community space.


To ensure we are aligned, can you provide more specific details about the app you want to convert? We'll greatly appreciate any additional information or screenshots that help us provide accurate information and resolutions.


We're looking forward to hearing from you. Have a great day!

Level 1

Live Chat



QuickBooks Team

Live Chat

Hello Kesha. I appreciate you for joining the Community thread.


To assist you efficiently, kindly provide us with more specific details regarding your concern. Please let us know which activity you are trying to achieve and which part of QuickBooks you are facing difficulties with. This information will enable me to provide you with the appropriate guidance and instructions that you need. You can also send us screenshots for better visual understanding.


I am looking forward to your response. Have a good one.


Level 1

Live Chat

Hi From Morning my system Quick book enterprises Solution version 2016 showing such error.

Quickbooks has reached the maximum numbers of unregistered users.To continue using Quickbook you must need to register




Level 11

Live Chat


Did you reinstall your QB Desktop?

QuickBooks Team

Live Chat

Thanks for joining the thread, @Farooq20024. Let me provide on how to register your software for this QuickBooks Enterprises Solution version 2016. 


If your QuickBooks license has been unregistered for more than 30 days, you may encounter an error. In this case, the QuickBooks system will lock the company file to ensure that only authorized users of the license can access it. 


Let me share these steps on how to register your software:


  1. Open QuickBooks.
  2. Go to the Help menu, then select Activate QuickBooks Desktop.
  3. Follow the steps on the screen to verify your info.


Moreover, we can also learn how to activate QuickBooks Desktop after installing it and learn how to register QuickBooks Desktop using Intuit Account


In addition, I've added this article for you to learn what to do if you get a subscription error when you install or update your QuickBooks Enterprise Solution: Fix Error: Verify your subscription before installing QuickBooks Desktop.


Please click the Reply button if you need additional assistance in QuickBooks Desktop. We're always here to help. Stay safe. 

Sue Scheibe
Level 1

Live Chat

All my payroll taxes have been disabled.  Can you help me?

QuickBooks Team

Live Chat

Hi there, Sue.


We want to ensure we're providing the details you need to help you enable your payroll taxes inside QuickBooks. Before anything else, can you tell us more about your query? Are you using the desktop version or the online version of the program?


The Community space is open 24/7. Feel free to comment below so we can help you out right away. Stay safe.

Level 1

Live Chat

un able to resuscribe to selfquickbooks


QuickBooks Team

Live Chat

I'll direct you to the appropriate team that can assist you in getting back on track, mtguzman. 


May I know the experience you had when resubscribing to your subscription? Were you presented with an error message that hindered your progress? Any details you can provide will assist me in determining the most suitable instructions to offer.


In the meantime, let's perform some troubleshooting steps to know if it's browser-related. There are times QuickBooks behaves strangely due to stored internet cache files. Let's start by logging in to your QuickBooks account and reactivating it again using a private browsing window. Here are the keyboard shortcuts:


  • Safari: Command + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Microsoft Edge: CTRL + Shift + N


If it works, return to your regular browser and clear your browser's history to start afresh. You can also utilize different supported browsers because the QuickBooks version you're using now may have a temporary malfunction.


Additionally, if you recently canceled your subscription and don't see the option to resubscribe, please note that the cancellation may still be pending. In this scenario, you will retain access to your account until the next billing cycle, allowing you to resubscribe once the cancellation is fully processed.


I suggest contacting our Live Support Team if you're unsure about your subscription status or the duration of your access. They have the necessary tools to review your account and identify the root cause of your problem. To reach them, follow the steps below:


  1. Sign in to your QBSE account.
  2. Click on Help and select Contact Us.
  3. Type Talk to a human in the chat box
  4. Get a call or start a conversation with a support expert.


If you can't use our contact feature within the system, you can visit this link to talk with one of our representatives:  What can we help you with?


Visit this article for guidance on editing your QuickBooks credentials: Update or change your Intuit Account sign-in information.


I'll remain accessible for any other follow-up questions about managing subscriptions. Just tag me in your reply, and I'll return to this post to help you.

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