No Copy Timesheet button 'doesn’t exist yet for this employee or vendor'

Thanks for getting in touch with the Community, Jaime Kelly. I appreciate your detailed information and screenshot.

To verify my understanding, are you using QuickBooks Time (QBT) with QuickBooks Online (QBO), or are you just using the Timesheets feature in QBO on its own?

If you're using QBT, you'll need to approve an employee's time before you can copy a previous timesheet.

Here's how:
 

1. In QBO Payroll, go to Time, then Time entries.
2. Review the individual's time you want to approve.
3. Select Approve.

You'll also want to approve timesheets if you're using QBO standalone:
 

1. In your left navigation bar, go to Time, then Time entires.
2. Click Approve time.
3. Specify a date range and choose Needs review in the Status drop-down list.
4. To review timesheet, hit a team member's name.
5. Confirm all information is correct, then select Approve time for (Name).

I've also included a couple detailed resources about working with timesheets which may come in handy moving forward:
 

• Track & manage QBT in QBO
• Approve or unapprove QBT hours from QBO Payroll

I'll be looking forward to your reply. Have an awesome Tuesday!

Hi Zack, 

Thank you for your response- I believe we use the Timesheets feature in QBO on its own. I've attached a screenshot of what my screen looks like on the employee side when I log in if that helps in determining what interface we use. 

Hello there, @Jaime.

Currently, we have an ongoing investigation (INV-96401) about being unable to copy the previous timesheet. Rest assured that our engineers are doing their best to fix it as soon as possible.

I understand the importance of the Copy Last Timesheet function of your employees in QuickBooks Online (QBO). For now, it is best to contact our QuickBooks Online Support Team so they can include you in the list of affected users. This way, they will be able to notify you as soon as any solution is available.

Here's how:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

For more detailed steps, please refer to this article: QuickBooks Online Support.

For your reference, I will add a helpful article about employees' timesheets before running payroll: Approve or unapproved.

Your patience on the matter is well appreciated. Our engineers are working hard to find the best solution to resolve the Copy Last Timesheet issue. If you have further concerns, drop a comment below, and I will answer them in any possible way. Have a good one!

Hi there, 

Has this issue been resolved yet? As of this morning, employees are still telling us that they're getting the error.... this has now been 2 weeks that the error is popping up. I haven't gotten any notification that the bug has been resolved. 

Thanks!

Hi there, Jamie.

We understand the urgency of this matter and that this isn't the experience we want you to have when using QuickBooks Online (QBO). Upon checking here on our system, the investigation is still ongoing, and we don't have a specific time frame for the resolution. Rest assured, our engineers are already working on a fix, and you'll receive an update once it's available.

In the meantime, we recommend contacting our Customer Care Team so they can get your details and add you to the list of affected users. These are the steps:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

Feel free to check this article for more details: QuickBooks Online Support.

Additionally, we've got this article to help you handle time entries: Track and manage QuickBooks Time in QuickBooks Online.

Jaime, please don't hesitate to inform us if you need further assistance or have any QuickBooks-related concerns. We'll be here, and we've got you covered. Stay safe.

Hi there, 

Checking back for a status update. I've called, and they've added our company to the list of those affected by this error. I was told we're on an email list and will receive an email when the investigation has been resolved. Is this investigation still ongoing?

I see how important this is for you, Jaime Kelly.

Let me give you an update regarding this investigation.

Our product engineers are still working to find a permanent resolution to time-tracking users being unable to copy their last timesheets. Since you've been added to the email list, you'll receive an email notification when an update is ready.

Additionally, you can check out this article on handling your team's time: Track and manage QuickBooks Time in QuickBooks Online.

Please know that we highly appreciate your patience as we work on resolving the issue. For further concerns, feel free to leave a reply. I'll be around to ensure you're taken care of.

We are facing the same error. It amazes me that this can't be resolved in a timely matter? People pay for your services. You should fix this as soon as possible or we'll start looking at other options that do what we need and can provide adequate and timely resolutions to tickets

I am having the same issue can you please add my email to resolution notification. [email address removed]

Thank you for posting here in the Community, Hayeshof.

For now, since this requires pulling up your account, you'll have to reach out to our support team so you'll be added to the list of affected users. This way, you'll get updates once the issue is resolved. 

To do this, follow the steps outlined below:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.

Furthermore, you may want to complete some tasks before you can pay your employees. I've got this handy guide and videos to guide you with the setup: Get Started With QuickBooks Online Payroll.

You can always reply to your comment below if you have any questions about times. Remember, we're here to get you covered.

Oddly enough my help button is not responding either. 

I see it's unusual on your end for the help button in QuickBooks Online (QBO) not responding, @hayeshof.

Let's go ahead and fix this.

We can perform some basic troubleshooting to check if this is a browser-related concern. Start by logging in to your account through Incognito or Private browser mode. You can utilize the shortcut keys below:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift + N

Then, click the help icon. If this works, clear the cache of your regular browser to eliminate piled-up data. If the issue persists, you can use another supported browser or device. It might be that the current one you're using has a temporary issue with the program.

On the other hand, you can also directly reach out for help by clicking this link without logging in to QBO: https://quickbooks.intuit.com/learn-support/en-us/contact

If you want to learn how to manage your team members' timesheets, you can read this article: Track and manage QuickBooks Time in QuickBooks Online.

For additional questions about managing your QBO employee timesheets and any display concerns, never hesitate to reply to this post. I'll be willing to lend a hand. 

Any updates with time-tracking users being unable to copy their last timesheets? We're still receiving the same error and now it's been over a month that there has been no resolution. I've called, and I believe I've been added to the list of affected users....but I didn't receive any email that I've been added to I'm skeptical.

I've been told to use the 'Help' button many many times and in a shocking turn of events, mine doesn't work either.

Hello, Jaime.

I understand how challenging it must be for you to seek support. Please know that I am here to assist you in any way that I can. Let's work together to find a solution that meets your needs.

Moreover, you can use the phone number to reach out to our dedicated support team by simply navigating to the bottom of the article. This should provide you with the necessary information to reach out for further assistance: QuickBooks Online Support. 

I'd be happy to help you with any questions or concerns you may have. Please leave a comment below, and I'll do my best to provide you with the information and assistance you need. Take care!

Any updates with time-tracking users being unable to copy their last timesheets? We're still receiving the same error, and now it's been over a month since there has been no resolution. I've called, and I believe I've been added to the list of affected users.

Hello - I have been experiencing this problem since the beginning of December and have had absolutely no luck in getting it resolved because I'm not an admin; just someone who enters in their time.  I cannot begin to explain to you the importance of this simple feature. It means the difference between an hour of work and up to three.  I have looked through the other messages in this thread and have to agree with another contributor when they said they found it hard to understand how this hadn't been resolved yet.  

Hi there, @Kayray40.

I acknowledge the importance of fixing the issue of being unable to copy timesheets from previous reports in QuickBooks Online (QBO). Having this fixed aids and accelerates time consumed upon entering their tie entries.

Currently, the investigation mentioned in this is still being worked on by our engineering team. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

Moreover, to ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-96401. To reach them, you can follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
5. From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to take note of their support schedule and hours: QuickBooks Online Support.

We appreciate your patience while we’re working on this one. Please know that the Community always has your back if you have additional questions about QuickBooks. I'll be right here to help.

You’ve been acknowledging this for 6 weeks now. We don’t need you to acknowledge this. We need you to FIX the issue! It’s that simple. Quickbooks is supposed to be QUICK. Your acknowledgment is doing nothing to fix the problem. fix the issue before I make a TikTok and go viral about how paying customers aren’t helped in a reasonable amount of time for an issue with your software .  Fix it!

Our organization is also experiencing this issue and we would like to be added to the list of affected users. Also cannot understate how much we'd like this issue fixed quickly.

This is not the kind of experience we want you to have, @P Kung.

I completely understand your concern about this issue and the urgency to get it resolved quickly. The investigation is still ongoing and our team is working diligently to resolve the issue as soon as possible. This is available in the US.

To be added to the list of affected users and receive an email notification once we resolve the issue, I suggest reaching out to the Customer Support Support team. 

You can contact them by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 96401. This is available for the US version of QuickBooks Online. 

Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Select the Search tab and click on the Contact Us button. 
   
3.  Select a topic for your concern in the What can we help you with? section.
4. You'll now be provided options on how to connect to our Customer Support.

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

Check out these articles for more information about adding weekly timesheets:

• Enter a weekly timesheet in QuickBooks Online
• Track and manage QuickBooks Time in QuickBooks Online

Thank you for your patience and understanding. Please don't hesitate to reply on this thread if you need further help with your account. Keep safe, and have a wonderful day!

Is this fixed yet ? You’re causing major disruptions to people who use this feature regularly. A simple copy last time  card “ saves people hours for, manually inputting their time? Why has this not been escalated ?  Quick books is supposed to be quick.  

I hope you didn't have to go through all these hurdles when seeking updates on the ongoing issue about the Copy last timesheet feature, gyates1. Going back and forth isn't easy, so I've come to provide up-to-date information regarding this matter.

As per checking, our product engineers are working on their progress of finding permanent fixes and are implementing measures to provide efficient resolutions as soon as possible. Thus, the status of this investigation is still in progress.

For now, I suggest contacting our Customer Care Team to have your account added to the list of affected users. This way, you'll receive updates with regards to the investigation status and ensure you'll get back to business. To do that:

1. In your QBO account, go to the Help icon.
2. On the Search tab, click Contact Us.
3. Enter the error message in the description box, and select Continue.
4. Choose Start a chat or Get a callback.

You may utilize this guide to help you manage your team member's weekly timecards: Track and manage QuickBooks Time in QuickBooks Online.

I appreciate your patience and understanding as we work towards a resolution, gyates1. If there's anything else you need further assistance with, just let me know in this thread. I'll make sure to get back to you. Stay safe.

Try using a different browser. I was using Chrome to do this and it didn't work . I switched to Safari to just do this and it worked. Im using a Mac so im not running edge. But this worked for me.