I can’t do payroll either….😡😡😡

Hello Michellebmartin,

Thank you for coming to the Community! As my colleague mentioned above, the best way to deal with this situation is by contacting our QB Time Support so our agent can perform a few steps on our end. In the meantime, we recommend integrating via the web connector until the investigation is fully resolved.

Please let me know how the conversation goes. I will be here to assist you with any questions, as well as my team! Take care.

Oops, you are not configured to use QuickBooks Web Connector. Email [email address removed] if you need assistance.
--.
More info:
StackTrace = at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at QBWebConnector.localhost.WCWebServiceDoc.authenticate(String strUserName, String strPassword)
at QBWebConnector.localhost.WCWebService.authenticate(String strUserName, String strPassword)
at QBWebConnector.SOAPWebService.authenticate(String UserName, String Password)
at QBWebConnector.WebService.do_authenticate(String& ticket, String& companyFileName)
Source = System.Web.Services
20210713.19:14:39 UTC : QBWebConnector.RegistryManager.setUpdateLock() : HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\UpdateLock has been set to False
20210713.19:14:39 UTC : QBWebConnector.RegistryManager.setUpdateLock() : ********************* Update session unlocked *********************
20210713.19:14:39 UTC : QBWebConnector.WebServiceManager.DoUpdateSelected() : Update completed with errors. See log (QWClog.txt) for details.

That is my error log after trying to web connector. "Oops! You are not configured to use QB Web Connector." 

I have been on multiple calls with multiple support personnel in both QB Desktop and in QB Time. We have been using TSheets for years, and NEVER had a problem till QB purchased Tsheets. Now Intuit has messed it all up. I, too, will be doing my second payroll manually since the two QB products cannot talk to each other. 

Hi @LLIFJANELLE.

Thanks for reaching out to the Community for help with your Web Connector error. I know how important it is to have your time syncing with your payroll to help save time. I’d love to help.

Without having all of the details, I believe I’ve got the steps to get you back on track.

The first thing we want to do is make sure that the QuickBooks Online integration is uninstalled. To do that, from within your QuickBooks Time account:

1. Go to Feature Add-ons, then select Manage Add-ons.
2. From the INSTALLED section, find QuickBooks Online Integration and select UnInstall.

Next, let’s connect the QuickBooks Desktop: Setup and use QuickBooks Desktop for Windows and QuickBooks Time integration

For additional information about the integration, check out this article: QuickBooks Time and QuickBooks Desktop Integration FAQs 

I’d love to know how this goes. Feel free to reach out with any other questions. I’m here to help!

Is this issue still not resolved?  Client contacted me about this error and thankfully i found this post before I spent hours on a support call with no resolution.  Can someone from qb time update me please?  Our clients need to run payroll and bill their customers, this is a real time problem that should be a priority to your engineering team.

Sadly, as of Friday, July 16, it was still not running - it broke in April. What kind of works sometimes is using the web connector by going to File/Update Web Services/Web Connector (ignore the error message on the way). But then sometimes that breaks, too, and I have to use the resolution for Error 1085. But then sometimes it still breaks, and I have to uninstall web connector and then reinstall the other version (the older/newer depending on which one broke) AND do the Error 1085 fix. The latter is simple but a pain because you have to completely reboot your PC. Plus you have to check all your settings by clicking on the QB symbol near the top to get the screen that allows that - like checking the box to import time, and then, at least in my case, unchecking service items since our employees don't report that. Also, my employees each have different projects to charge time to, but unless you go back and redo all that, they see all of the projects. This week, so far, web connector seems to be working. TSheets worked fine for years. QBTime is an epic fail. Why this is not a priority is beyond my comprehension. I actually had one of the support techs tell me they would lose their job if they used logmein to screen share, and they couldn't help me more because I didn't pay for an extra support plan! I keep being told by the moderators of this forum that I should let them know that I am following INV-254 so I get notices of updates. Seriously. Good luck.

Hey there, @sb123 and @kristija. 

Thank you both for expressing your concerns with us on this thread. We understand this has been an inconvenience to both of your business's. Please know that this is a top priority to our Development Team. 

Our development team is working around the clock to get this matter resolved, but for now, it is still in progress, and using the web connector is our verified workaround. Sb123, contacting our QuickBooks Time Support team is the best way to get yourself added to the list for updates, and also how support can add the web connector to your account. 

Kristija, I'm happy that the web connector has been successful for you this week. Please know that we are always available to help with any errors. The error 1085 should not affect the syncing and is only referencing an issue with the log file. Closing the error window will allow the sync to resume. 

Lastly, I wanted to address that the web connector can only be downloaded on one computer at a time. For example, if the web connector is set up on computer A, trying to use it on computer B will break the connection on the other computer. I understand this is a limitation, but as of right now that's the best course of action for this investigation.

Please let me know if you guys have any questions or concerns. Take care! 

RE: INV-00254

We would like to join the long list of companies experiencing this issue with not connecting QB with Quick time. Our experience started weeks ago also with our employees not being able to clock in due to there emails and information lost by T-sheets. Our employees were pushed to get an Intuit account to be able to sign and clock in. Not once were we notified via email from Quickbooks or QB-Time or T-Sheets  this issue was happening and sending instructions how to fix. This is another poor integration and a quick lunched service for paying customers without regard. This situation seems to be typical, New Jersey Experienced problems in 2021 all the way up to tax day May 15th this year to file online with New Jersey, QB was unprepared, offered no restitution, and there was no email notifications sent to QB customers at anytime to let them QB was working on the issue. Now I'm also stuck doing payroll manually with no integration between TSheets and QB-time. Please add us to this list for INV-00254. I myself experienced the same trouble Wednesday on our payroll day (We use QB direct deposit). Up until last week the syncing worked. It wasn't until we tried to sync this week did we have a problem. I spent 7 hours on Wednesday with support from Quickbooks and QB-time. I see how QB blames QB-Time for the error (happened to me too), but no one seems to explain engineering is working on a solution and in the mean time they offer a web connect alternative but its necessary to delete are records of jobs and start over with web connect. From seeing other companies responses, seems that solution also has drawbacks and errors. Completely unacceptable in my eyes, while our employees are in the field and would not be able to sign into and out of jobs. No guaranty from support this method work work without this delete procedure, and i feel uncomfortable deleting anything. We come to find out after many hours on the phone with QB-Time, the ADIM (QB-Time) does not mach the master ADMIN  (QB) and that can be resolved if I send the following pieces of information below.

QuickBooks Time Account. Case: 03745952

Incorporation

Provide all of the following documents:

• Articles of incorporation
• Corporation bylaws
• Shareholders agreement

I also do not see the need nor am I comfortable sending this information to QB. to record an employees time record. Who came up with that from support? I stopped right there and I asked to speak to a supervisor. Of course none were available and they said someone would would contact me with-in 24 hours from QB-Time. I joined the club, no one ever returned any call form QB-Time. I am extremely upset to find this thread which explains all these customers frustrations and no general notification vial email to its paying customers. Intuit is quick to offer new features without any recourse when it doesn't work. Support has been a complete disaster.

I would like to be contacted today from a supervisor at QB-Time My email is [email address removed]

Please leave a direct number so i can call and get this resolved before Monday when i start searching for an alternative source.  I can't seem to pay for a service that doesn't work nor is integrated properly, there is no excuse, only solutions. Please expedite or lose the business and income source. Not Happy! business is tough enough in this environment. Using QB since 2007. Using TSheets  alittle over a year.

Hi there, Scott- Aero.

I hate to hear your interaction with QuickBooks Time has been less than ideal. I can assure you this is not the consensus I want to leave you and this thread with.

The engineers are aware of the problem with the time not syncing and are actively working to get this issue resolved as quickly as possible. If you haven't already been added to the list of affected users, a member of the QB Time Support Team can do that for you. An agent will also be able to get you in touch with a supervisor and provide any available workarounds. The direct number to reach support is US: +1 (888) 836-2720. 

The following linked article provides additional info in regards to reaching the team: Contact QuickBooks Time Support

Please feel free to reach back out if you have any other questions or concerns. I'll be here to help in any way that I can.