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Does anyone have any issues opening invoices? If I click to open nothing happens.

 
3 Comments
Moderator

Re: Does anyone have any issues opening invoices? If I click to open nothing happens.

Good day, @rapidcontracting,

 

Thanks for getting in touch with us today. Let's make sure you're able to open your invoice transactions.

 

Our Support Team has not communicated any similar issues reported by other users. In the meantime, let's try opening your invoices on a private browser. The incognito window does not save data history in the cache making it a good place to isolate web data issues. Here's how to open a new window:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you can view your invoices without any issues, you can go back to the regular browser then clear your browser's cache. This cleans up the data on your cache that's causing performance issues in QuickBooks. That should circumvent your invoicing issue, @rapidcontracting.

 

Let me know how this goes by mentioning me in this thread. I want to make sure everything gets resolved for you. Have a great day!

Established Member

Re: Does anyone have any issues opening invoices? If I click to open nothing happens.

When I try to open my invoices, a green circle populates the screen in perpetuity.

Please help!

Moderator

Re: Does anyone have any issues opening invoices? If I click to open nothing happens.

Welcome and thanks for joining the discussion, @jw15,

 

I want to ensure you can create invoices in QuickBooks. Before anything else, may I know if you have tried doing the steps I've outlined above? I suggest following it first and see if it works for you.

 

However, if you keep getting the same unresponsive behavior, I would recommend contacting our QuickBooks Online Care Team. They have the option to review your account and open an investigation for you. here's how to contact us:

 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

In the meantime, you can open an invoice report and access the transactions from there. Here's how:

 

  1. Go to the Reports tab.
  2. Choose Invoices and Received Payments from the Who owes you section.
  3. Update the Report Period.
  4. Click the Amount to pull up the invoice information.

 

Please update me on how the call goes. I'll be around if you ever need further assistance. Have a good one!