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Can't attach invoice scans to bills.

I use Quickbooks Premier 2015 Windows desktop version. I have a few subsidiary companies loaded into QB and switch between them regularly. The "attach file" feature works for all the entities except one. It is just that one company that when I drag and drop the invoices into the attach image box, will not sit as attachment. 

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Best answer 12-10-2018

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Hello spaudel,  Let me help you get back on track. What w...

Hello spaudel, 

Let me help you get back on track. What we can do first is repair your Attached Document links.

Here’s how:

  1. In QuickBooks, open the company file.
  2. From the Company menu, select Documents.
  3. Select Repair Attached Document Links.
  4. Select Open Company File Folder.
    Note: This will display the folder in which the company files and the Attach folder is located.
  5. Open the Attach folder.
  6. Locate the folder with the same name as the company file.
    Note: This folder will contain all of the attached documents for the company file.

Let us know if this works when you get a chance to try it.
All the best to you!

8 Comments
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Hello spaudel,  Let me help you get back on track. What w...

Hello spaudel, 

Let me help you get back on track. What we can do first is repair your Attached Document links.

Here’s how:

  1. In QuickBooks, open the company file.
  2. From the Company menu, select Documents.
  3. Select Repair Attached Document Links.
  4. Select Open Company File Folder.
    Note: This will display the folder in which the company files and the Attach folder is located.
  5. Open the Attach folder.
  6. Locate the folder with the same name as the company file.
    Note: This folder will contain all of the attached documents for the company file.

Let us know if this works when you get a chance to try it.
All the best to you!

Not applicable

looking for the procedure or steps to be able to scan in...

looking for the procedure or steps to be able to scan in my accounts payable or invoices in stead od entering them each month. is there a way to scan them and then be able to create a bill payment

Experienced Member

Re: Hello spaudel, Let me help you get back on track. What w...

I seem to be having this same problem. I'm using Quickbooks Pro 2018 on a PC. When I go to attach a PDF to anything in QB, after the file has been selected or dragged and dropped, nothing shows up. I don't see the file name, I don't get an error message... nothing. 

 

I've backed up my company data, rebuilt the data and then followed the steps listed in this response to no avail. What am I missing?

QuickBooks Team

Re: Hello spaudel, Let me help you get back on track. What w...

 

Hi there, @emifinley.

 

I appreciate you trying some steps to get this issue sorted out. Allow me to share some troubleshooting steps to get this sorted out.

 

If you're trying to attach documents from your Doc Center to your company file's transactions and nothing seems to be happening, perform the following steps:

  1. Browse to the location where your company file is stored.
    Default location: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files
  2. Make a new Attach folder.
  3. Rename Attach folder by adding "_OLD" to it.
  4. Create a new folder and name it Attach.
  5. Copy the contents from the old folder.
  6. In the new Attach folder, create a folder that matches the name of the company file. Open the new folder.
  7. Create new sub-folders named Inbox and TXN.
  8. Copy and paste contents over to respective new folders from their old counterparts.
  9. From the QuickBooks Company menu, select Documents > Repair Attached Documents Links
  10. Select Repair Links.

For more details about this process, please visit this article: QuickBooks Attached Documents: FAQs and common issues.

 

However, if the issue persists after trying these steps I'd suggest giving our Technical Team a call. They have the necessary tools to work with you to find out what exactly may be causing this issue.

 

To do that:

  1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop.
  3. Select the issue or topic.
  4. Click the Green Phone button to get the support number.

Keep me posted if there's anything else you need about this concern. I'm always here to help. Have a nice day!

Active Member

Re: Hello spaudel, Let me help you get back on track. What w...

This is not solved!!!

 

 None of the suggestion worked.

 

I have done the leg work and spent the 5+ hours on the phone with QuickBooks support.

 

5+ hours ago I told him that the issue is QuickBooks.

 

After him using ever excuse in the book, anything about the scanner isn't twain compatible with Windows 10 to anything else not related to QuickBooks.

 

I've put in a new compatible printer and it still doesn't work.

 

The issue is the scan manager.

 

QuickBooks knows this is an issue now because of me and will not stop until it is resolved.

QuickBooks Team

Re: Hello spaudel, Let me help you get back on track. What w...

Hello there, HEALTHY COMPUTERS.

 

Thanks for letting us know about this. Let me join this thread and help sort things out.

 

At this time, there is no open investigation about this issue with attaching documents in QuickBooks Desktop. I understand that you've already tried reaching out to us. However, I'd still recommend giving us a quick call so we can create an investigation specific to your concern. 

 

You can reach us through the contact details found in this link: Contact the QuickBooks Desktop Customer Support Team.

 

I'd also suggest you provide the link of this post to the representative so they can have a reference and details on what are the troubleshooting steps that you've performed so far.

 

We'll be sure to keep you posted once there is an update. Let me know if you have any other questions. I'm always around to help.

Established Member

Re: Hello spaudel, Let me help you get back on track. What w...

I am having the same issue and yes IT IS Quickbooks! Did you ever get this resolve?

 

 

QuickBooks Team

Re: Hello spaudel, Let me help you get back on track. What w...

Let's ensure you'll be able to add attachment/s successfully, @LGroves.

 

I'd love to check this further, however, for the security of your account, I don't have the chance to do it here on the Community page. To check this further securely, I'd recommend getting in touch with our Support Team.

 

For the support's contact information, you can check it here: Contact the QuickBooks Desktop Customer Support Team.

 

You can also check this article for additional reference about attachments: QuickBooks Document Center (FAQs and common issues).

 

Feel free to add a comment below if you have further questions about attachments, I'm just here to help. Have a great day ahead!