Hey there, ctshawiii.
Glad to have you in the QuickBooks Community. While I can assist at with any questions you may have, I can also assist with contacting support.
Here's how to contact them:
I'm also available to help simply reply below at any time to contact me. Take care.
I'll be sure to help you out with your pay stub concern, DrJoe1.
Just to confirm, did you mean letting your employees view their pay stubs each time you run payroll? If so, you can invite them so they have the visibility of their pay stubs and W-2s. Please be reminded that only the master admin in QBO can send an invitation to employees.
Once an employee accepts an invitation, they can create their own Intuit Workforce account so they can manage their own user ID, personal settings, and security info.
You can learn additional details on how to invite employees to see pay stubs and W-2s online in this article.
I'm also including this link about sending pay stub notification to employees in QBO.
If you mean something else, you can post additional details here. I'll be sure to get back to you.
I'm here to make sure you can delete your paycheck, @jj56.
Before going to the process of deleting the paycheck, may I know what specific error message you receive? In this way, we can further investigate what causes this issue and be more specific in giving resolution.
As a workaround, here's how you can delete a paycheck:
Learn the difference between Voiding and Deleting paycheck: Delete or void paychecks.
I'm here to assist you further if you need additional help. Take care and keep safe.
Hello, I want to delete the paycheck because the amount is incorrect. It should now be $1000. not $3000.
I tried to delete it but it keeps giving me "system error" I am not familiar with this chat process, I didn't know there was a response on Friday. So I kept trying to send the same request. Can you take care of the deletion of the paycheck? Thanks.
I appreciate you getting back to us and sharing additional information on your concern, @jj56. And please know that deleting your incorrect paycheck is my priority.
Depending on the processing time of your payroll service, you may be able to delete the paycheck.
If the paycheck isn't submitted yet, you'll still be able to delete it. You can follow the detailed steps provided by my colleague Joseph_A above to delete it.
However, if it's already submitted, I suggest contacting our Phone Support Team by requesting a callback. This way, they can help delete or void the paycheck.
Here's how you can request a callback from within QuickBooks Online:
You might want to check out this article to learn more about payroll in QuickBooks Online: Payroll 101.
While I'm sure that an agent from this team would be happy to assist you, please also know that the Community is always here and would be glad to help. Have a good day.
Let's ensure that you can log in to your QuickBooks from the desktop icon without any issues, SadMike.
If you're referring to QuickBooks Online (QBO) app, you can check if your computer system requirements passed the standard of what the QuickBooks Online (QBO) app requires. If it's okay, you can uninstall the app to do a thorough cleaning and restore it to a clean slate, and refresh the software. Here's how:
Windows 8.1 and 7
Then, install the app again. After doing so, you can try logging in to your QuickBooks account. However, if the issue persists you can proceed to reset your app data.
For your future reference, you can check out these helpful articles if you have any questions about QuickBooks Online (QBO).
Reply to a comment below if you have any questions with the QBO app. As always, we're here for you whenever you need us.
QuickBooks 2015 is already outdated and is not compatible with the latest operating system for Mac. I recommend getting the new version and convert your company file.
You can contact our Support team to purchase the latest version. Then, you can also ask them for help when converting your company file, especially when you don't have the old operating system anymore.
Here's how to contact our Support team:
This article will guide you to install your new QuickBooks and convert your company files: Install and set up QuickBooks Desktop for Mac.
Feel free to reach back out if you need more help with your QuickBooks.
I can help you unlock your QuickBooks Desktop account, @Jordy.
You can reset your password to regain access to your account. Follow the steps below:
You can check this article for more information: Reset your password for QuickBooks Desktop.
Please keep me posted if you need further guidance resetting your password or if you still have questions, by leaving a comment below. Keep safe and enjoy the rest of the day!