Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Need help with 1099's or other Year End topics? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

How do I chat with someone in customer service?

 
14 Comments
QuickBooks Team

How do I chat with someone in customer service?

Hey there, ctshawiii.

 

Glad to have you in the QuickBooks Community.  While I can assist at with any questions you may have, I can also assist with contacting support.

 

Here's how to contact them:

  1. Go to Help
  2. Select Contact Us
  3. Enter your concern, then select Let's Talk
  4. Choose a way to connect with us

I'm also available to help simply reply below at any time to contact me. Take care.

Level 1

How do I chat with someone in customer service?

I need help with my pay roll pay stub access for employees

Moderator

How do I chat with someone in customer service?

I'll be sure to help you out with your pay stub concern, DrJoe1.

 

Just to confirm, did you mean letting your employees view their pay stubs each time you run payroll? If so, you can invite them so they have the visibility of their pay stubs and W-2s. Please be reminded that only the master admin in QBO can send an invitation to employees.

 

Here's how:

 

  1. Go to the Payroll menu, and select Employees.
    • For a new employee, select Add an employee.
    • For an existing employee, select the employee’s name, then select Edit ✎ next to Pay.
  2. Add your employee's info, including their email address.
  3. Then select the Invite this employee to view their pay stubs and W-2s online checkbox.
  4. Select Done.

Once an employee accepts an invitation, they can create their own Intuit Workforce account so they can manage their own user ID, personal settings, and security info.

 

You can learn additional details on how to invite employees to see pay stubs and W-2s online in this article.

 

I'm also including this link about sending pay stub notification to employees in QBO.

 

If you mean something else, you can post additional details here. I'll be sure to get back to you.

Level 1

How do I chat with someone in customer service?

 I am trying to delete a paycheck i just processed, but I keep getting system error. Help!!

QuickBooks Team

How do I chat with someone in customer service?

I'm here to make sure you can delete your paycheck, @jj56.

 

Before going to the process of deleting the paycheck, may I know what specific error message you receive? In this way, we can further investigate what causes this issue and be more specific in giving resolution.

 

As a workaround, here's how you can delete a paycheck:

  1. On the left navigation pane, go to Employee then select An Employee.
  2. Go to the Paycheck list tab, then choose and click a Paycheck.
  3. Click Delete or Void at the bottom.
  4. Put a Check Mark in the I understand that this action cannot be undone box.
  5. Click Delete Paycheck.

Learn the difference between Voiding and Deleting paycheck: Delete or void paychecks.

 

I'm here to assist you further if you need additional help. Take care and keep safe.

Level 1

How do I chat with someone in customer service?

Hello, I want to delete the paycheck because the amount is incorrect. It should now be $1000. not $3000.

I tried to delete it but it keeps giving me "system error" I am not familiar with this chat process, I didn't know there was a response on Friday. So I kept trying to send the same request. Can you take care of the deletion of the paycheck? Thanks.

 

QuickBooks Team

How do I chat with someone in customer service?

I appreciate you getting back to us and sharing additional information on your concern, @jj56. And please know that deleting your incorrect paycheck is my priority.

 

Depending on the processing time of your payroll service, you may be able to delete the paycheck.

 

If the paycheck isn't submitted yet, you'll still be able to delete it. You can follow the detailed steps provided by my colleague Joseph_A above to delete it.

 

However, if it's already submitted, I suggest contacting our Phone Support Team by requesting a callback. This way, they can help delete or void the paycheck.

 

Here's how you can request a callback from within QuickBooks Online:

 

  1. Click the Help button at the upper right corner, then select Contact US
  2. Enter your question in the What can we help you with? field and choose Continue
  3. Select the Get a callback option.
  4. Fill out your contact information, then select Call me.

You might want to check out this article to learn more about payroll in QuickBooks Online: Payroll 101.

 

While I'm sure that an agent from this team would be happy to assist you, please also know that the Community is always here and would be glad to help. Have a good day.

Level 1

How do I chat with someone in customer service?

I need someone to call me urgently, please. The response I received from you is not working, I need someone to call me back, please. xxx-xxx-xxxx or xxx-xxx-xxxx.

Janet

Level 1

How do I chat with someone in customer service?

Can't log into QB from desktop icon

QuickBooks Team

How do I chat with someone in customer service?

Let's ensure that you can log in to your QuickBooks from the desktop icon without any issues, SadMike.

 

If you're referring to QuickBooks Online (QBO) app, you can check if your computer system requirements passed the standard of what the QuickBooks Online (QBO) app requires. If it's okay, you can uninstall the app to do a thorough cleaning and restore it to a clean slate, and refresh the software. Here's how:

Windows 10

  1. Select the Start menu.
  2. Go to Settings, then select System.
  3. From the left pane, select Apps features.
  4. Choose QuickBooks Windows app then select the Uninstall button.

Windows 8.1 and 7

  1. Select the Start menu.
  2. Go to Control Panel then select Programs.
  3. Under Programs and Features, select Uninstall a program.
  4. Choose QuickBooks Windows app then select the Uninstall button.

Mac

  1. Drag the QuickBooks Windows app from the Applications folder to the Trash.
  2. To completely remove the app, go to Finder then choose Empty Trash.

Then, install the app again. After doing so, you can try logging in to your QuickBooks account. However, if the issue persists you can proceed to reset your app data.

 

For your future reference, you can check out these helpful articles if you have any questions about QuickBooks Online (QBO).

 

Reply to a comment below if you have any questions with the QBO app. As always, we're here for you whenever you need us.

Level 1

How do I chat with someone in customer service?

I purchased Quickbooks in 2015 for my Mac Desktop, but with all the Mac OS upgrades, my Quickbooks does not work now. Can you plez help me to get it going again?

 

TY

QuickBooks Team

How do I chat with someone in customer service?

Hi Jndchang01,

 

QuickBooks 2015 is already outdated and is not compatible with the latest operating system for Mac. I recommend getting the new version and convert your company file.

 

You can contact our Support team to purchase the latest version. Then, you can also ask them for help when converting your company file, especially when you don't have the old operating system anymore.

 

Here's how to contact our Support team:

  1. Click on this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us?product=QuickBooks%20Desktop%20for...
  2. Choose QuickBooks Desktop for Mac and click Continue.
  3. Select Install and Update.
  4. Scroll down and click Start a Message.

This article will guide you to install your new QuickBooks and convert your company files: Install and set up QuickBooks Desktop for Mac.

 

Feel free to reach back out if you need more help with your QuickBooks.

Level 1

How do I chat with someone in customer service?

My QB desktop has locked me out. I had 2019 locked me out went out installed Pro 2021. I was doing posting it aborted. Says up dates needed but now I am unable to log in. Please help

 

QuickBooks Team

How do I chat with someone in customer service?

I can help you unlock your QuickBooks Desktop account, @Jordy.

 

You can reset your password to regain access to your account. Follow the steps below:

  1. From the QuickBooks Desktop Login page, click on the I forgot my password link. 
  2. On the Reset QuickBooks Administrator Password window that appears, provide all the information needed like license number, name, email address, phone number, and ZIP code you originally used when you purchased the product.
  3. Click on OK after adding all the information needed. 
  4. Follow the prompts that guide you in creating a new admin password.

 

In case the password reset doesn't work, try to double-check the information you entered with what's in CAMPS. If you're still having an error, then you can use the Automated Password Reset tool.

 

You can check this article for more information: Reset your password for QuickBooks Desktop.

 

Please keep me posted if you need further guidance resetting your password or if you still have questions, by leaving a comment below. Keep safe and enjoy the rest of the day!

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us