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C
ctshawiii
May 21, 2020
Question

How do I chat with someone in customer service?

  • May 21, 2020
  • 16 replies
  • 87 views
No text available

    16 replies

    K
    kjszjasjs
    May 21, 2020

    Hey there, ctshawiii.

     

    Glad to have you in the QuickBooks Community.  While I can assist at with any questions you may have, I can also assist with contacting support.

     

    Here's how to contact them:

    1. Go to Help
    2. Select Contact Us
    3. Enter your concern, then select Let's Talk
    4. Choose a way to connect with us

    I'm also available to help simply reply below at any time to contact me. Take care.

    D
    DrJoe1
    June 25, 2020

    I need help with my pay roll pay stub access for employees

    L
    lin_jcaj
    Level 9
    June 26, 2020

    I'll be sure to help you out with your pay stub concern, DrJoe1.

     

    Just to confirm, did you mean letting your employees view their pay stubs each time you run payroll? If so, you can invite them so they have the visibility of their pay stubs and W-2s. Please be reminded that only the master admin in QBO can send an invitation to employees.

     

    Here's how:

     

    1. Go to the Payroll menu, and select Employees.
      • For a new employee, select Add an employee.
      • For an existing employee, select the employee’s name, then select Edit ✎ next to Pay.
    2. Add your employee's info, including their email address.
    3. Then select the Invite this employee to view their pay stubs and W-2s online checkbox.
    4. Select Done.

    Once an employee accepts an invitation, they can create their own Intuit Workforce account so they can manage their own user ID, personal settings, and security info.

     

    You can learn additional details on how to invite employees to see pay stubs and W-2s online in this article.

     

    I'm also including this link about sending pay stub notification to employees in QBO.

     

    If you mean something else, you can post additional details here. I'll be sure to get back to you.

    J
    jj56
    October 2, 2020

     I am trying to delete a paycheck i just processed, but I keep getting system error. Help!!

    J
    Joseph_A
    October 2, 2020

    I'm here to make sure you can delete your paycheck, @jj56.

     

    Before going to the process of deleting the paycheck, may I know what specific error message you receive? In this way, we can further investigate what causes this issue and be more specific in giving resolution.

     

    As a workaround, here's how you can delete a paycheck:

    1. On the left navigation pane, go to Employee then select An Employee.
    2. Go to the Paycheck list tab, then choose and click a Paycheck.
    3. Click Delete or Void at the bottom.
    4. Put a Check Mark in the I understand that this action cannot be undone box.
    5. Click Delete Paycheck.

    Learn the difference between Voiding and Deleting paycheck: Delete or void paychecks.

     

    I'm here to assist you further if you need additional help. Take care and keep safe.

    S
    SadMike
    November 28, 2020

    Can't log into QB from desktop icon

    MariaSoledadG
    MariaSoledadGQuickBooks Team
    QuickBooks Team
    November 28, 2020

    Let's ensure that you can log in to your QuickBooks from the desktop icon without any issues, SadMike.

     

    If you're referring to QuickBooks Online (QBO) app, you can check if your computer system requirements passed the standard of what the QuickBooks Online (QBO) app requires. If it's okay, you can uninstall the app to do a thorough cleaning and restore it to a clean slate, and refresh the software. Here's how:

    Windows 10

    1. Select the Start menu.
    2. Go to Settings, then select System.
    3. From the left pane, select Apps features.
    4. Choose QuickBooks Windows app then select the Uninstall button.

    Windows 8.1 and 7

    1. Select the Start menu.
    2. Go to Control Panel then select Programs.
    3. Under Programs and Features, select Uninstall a program.
    4. Choose QuickBooks Windows app then select the Uninstall button.

    Mac

    1. Drag the QuickBooks Windows app from the Applications folder to the Trash.
    2. To completely remove the app, go to Finder then choose Empty Trash.

    Then, install the app again. After doing so, you can try logging in to your QuickBooks account. However, if the issue persists you can proceed to reset your app data.

     

    For your future reference, you can check out these helpful articles if you have any questions about QuickBooks Online (QBO).

     

    Reply to a comment below if you have any questions with the QBO app. As always, we're here for you whenever you need us.

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