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dorisleedy
Level 1

Need to speak to someone

 
21 Comments 21
AileneA
QuickBooks Team

Need to speak to someone

I will help you connect with our Customer support team, @dorisleedy

 

Before doing so, you may consider posting your inquiries in the Community. As always, Community is full of experts who are knowledgeable in all aspects of QuickBooks, so please reach out to us if there's anything you need. We're always happy to help you along your road to victory. 

  

If you wish to speak to someone over the phone, I will route you to the right Customer Support Team for further assistance. 

 

Before diving in, I want to ensure your issue gets prioritized and addressed on time, thus I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBO support.   

 

Here's how to contact our support team:

 

  1. Sign in to your QuickBooks Online company. Then click Help (?)
  2. Click Talk to a human. 
  3. Choose Talk to a human. 
  4. Press See examples.  
  5. Enter your concern. 
  6. Tap Contact us
  7. Choose either: 
  • Post a question 
  • Message an agent 
  • Get a callback 

 

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Just a heads up, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible. 

 

By the way, you can check out the QuickBooks Online topics for your reference in the future. 

 

Feel free to ask any questions below, and I'll work to get those answered for you. I'll be keeping an eye out for your reply. Take care!

GP6931
Level 1

Need to speak to someone

I need to recover my files

 

Rasa-LilaM
QuickBooks Team

Need to speak to someone

Thanks for joining on this thread, @GP6931.


To clarify, may I know if you’re using QBO or the desktop version? This can help me provide a timely solution about your concern.


While waiting for your reply, allow me to share some information about recovering files for each QuickBooks version. For QuickBooks desktop, you can either restore the backup copy or use the Auto Data Recovery tool to recover your files.


The process of getting back the data file for each method is different, and I’m here to help. Here’s how to restore the backup copy.

 

  1. In your company file, tap the File menu at the top bar to choose Open or Restore Company.
  2. This will open the Open or Restore Company window.
  3. From there, mark the radio button to Restore a backup copy and then click Next.
    lc bak.png
  4. On another window, select Local backup and hit Next to continue.
    lc bak1.png
  5. In the Open Backup Copy screen, look for the saved file and it should look like this: [Your company name].qbb.
    lc bak2.png
  6. Choose the backup file and click Open and Next.
  7. Click Save when you're ready and respond to any messages that will display on the screen.

In regard to the Auto Data Recovery tool, this functionality is only available in QuickBooks Pro, Premier, and Enterprise Solutions for Windows. The ADR can help recover lost files through the following.  

 

  • Restoring lost transactions using your current Transaction Log file and a copy of your Company file.
  • Restoring all but the last few hours of transactions with a copy of both your Company file and your Transaction Log file.

For detailed instructions for each method of retrieving the data file, check out the Recover lost data with QuickBooks Auto Data Recovery guide and choose which one that works for you. The article outlines the steps on how to retrieve files via the original .TLG file with .QBW.adr file.


If you’re using the online version, we automatically backup your data up with the same level of security used by banks and financial institutions. Since we update your records with every change, we’re unable to restore your file to a previous point in time. The following article provides an overview of how QBO keeps your data safe and secure: Do I need to back up my data with QuickBooks Online?

 

To avoid accidental loss of transactions, let me share the following articles for future reference. Each one outlines the instructions on how to keep a copy of the company data file for QBO and the desktop version.

 

Click the Reply button and post a comment if you have any clarifications about recovering files in QuickBooks. I’m more than happy to assist further. Enjoy the rest of the day.

Faith7
Level 1

Need to speak to someone

I want to reactivate my account I need to speak to somebody and get help it does not let me do it online thank you

KlentB
QuickBooks Team

Need to speak to someone

Hi there, Faith7.

 

Currently, we have an open investigation about being unable to process subscription renewal. Rest assured, our software engineers are doing their best to get this rectified as soon as possible. You'll want to give us a quick call or chat to add your contact information to our notification list. This way, you'll be updated about the status of the investigation.

 

You can provide this investigation number for a faster transaction: INV-47448. Here's how to connect with us:
 

  1. Go to Help (?).
  2. Select Contact Us.
  3. Enter a brief description of your concern, then select Let's talk.
  4. Choose Start a chat or Get a callback from the next available expert.

I encourage checking our support hours first to ensure that address your concerns on time.

 

Additionally, here are some articles that you can read to help manage your payment and plan information in QuickBooks Online:

 

Feel comfortable to leave a comment below if you have any other concerns or follow-up questions. I'll be around to help.

Rorosco11
Level 1

Need to speak to someone

 
Ashraf1974
Level 1

Need to speak to someone

Anyone there 

Kiala_S
QuickBooks Team

Need to speak to someone

Good morning, @Ashraf1974! I'm happy to help you here in the Community with any questions you have. You can reply to me directly in this post.

 

We also have other ways for you to reach out to support. If you prefer to talk to a live agent, please follow these steps:

  1. Go to Help (?).
  2. Select Contact Us.
  3. Enter a brief description of your concern, then select Let's talk.
  4. Choose Start a chat or Get a callback from the next available expert.

Looking forward to hearing from you! 

 

portland same
Level 1

Need to speak to someone

I need to speak to someone about our merchant service account.  my phone is [removed phone no.]

ChristieAnn
QuickBooks Team

Need to speak to someone

Hi there, portland same.

 

I suggest loggin into your QuickBooks Merchant Service account. From there, you'll be able to see an option to contact someone from Merchant Team. 

 

You can also click this link to directly route you on how to contact the Merchant Support Team: Contact Payments Support.

 

Please refer to this article to see steps on how you can change your addresses, bank accounts, and other business information in your Payments account to keep your account information up to date: Update business and account information.

 

Feel free to post any updates here after the call. I want to make sure that you're taking care of it. I'm here if you need further assistance.

192336
Level 1

Need to speak to someone

nee to make payment on my account under account [Removed by Moderator]

MirriamM
Moderator

Need to speak to someone

Welcome to the thread, @192336.

 

I'd love to show you how to update the billing information that's set up for your account. 

 

To change the payment method for QuickBooks Online (QBO)account, here's how:

  1. Sign in as a master or company admin.
  2. Click the Gear Icon at the top.
  3. Choose  Account and Settings.
  4. In the left menu, select Billing & Subscription.
  5. Click Edit ✎ beside your payment method.
  6. Enter the credit card information. (Card number, name on card, expiration date, and security code.) 
  7. Ensure to verify the billing address in QuickBooks is the same billing address on the credit card statement.
  8. Once verified, click Confirm card or Save.

Please check this article for more details: Update payment method for QuickBooks Online subscription.

 

Don't hesitate to leave a comment by clicking the Reply button below if you have other concerns about updating payment method. I'm here for you. Have a good day.

Brecheisen123
Level 1

Need to speak to someone

I need to reactivated my subscription using my checking account inside of  credit card

SarahannC
Moderator

Need to speak to someone

Hello there, Brecheisen123. Let's reactivate your QuickBooks Online account subscription.

 

You'll only need to log in to your QBO account. Then, enter the updated payment information on which account your subscription payment will be taken. To guide you further, please follow the steps below:

 

  1. Go to the Gear icon.
  2. Select Account and Settings under Your Company
  3. In the Billing & Subscription section, Resubscribe.
  4. Enter the updated billing information.
  5. Then, select Subscribe.

 

Once done, we recommend logging out and log back into your QBO account. Then, go back to the Billing & Subscription section. Please check the Next charge date and make sure it's not a date in the past. If it is dated in the past, you'll have to contact our support team to prevent back-billed charges from occurring.

 

Check these articles to get more ideas on how to manage your subscription:

 

 

That will do. Please go back to this thread if you have other concerns. Otherwise, you can enjoy your day. Take care always!

PrestigePropertySolutions
Level 1

Need to speak to someone

I payed for QuickBooks Self employed but I'd like to use QuickBooks Online

KlentB
QuickBooks Team

Need to speak to someone

I can definitely help you with that, PrestigePropertySolutions.

 

As your business grows, you may need to use a bigger web application to better manage your books. When you're ready to move, I'll show you how to import your data and switch your subscription.

 

You can start by downloading all your financial reports for record keeping. Here's how to do it:
 

  1. In QuickBooks Self-Employed, go to the Reports menu.
  2. In the Tax details section, select a tax year.
  3. Click Download to get a Tax Details report.
  4. Download a report for each tax year you have in QuickBooks.
  5. Repeat the following actions above for your Profit and LossMileage Log, and Receipts.

After that, you can now start moving your data to QuickBooks Online by following the steps below:

 

  1. Click the Gear icon, then go to Billing info.
  2. Select Explore QuickBooks Online plans.

  3. Choose Switch plan or Choose plan for the QuickBooks Online plan you want.
  4. Follow the on-screen steps.
  5. Select Bring my data if you want to choose which data you move over. If you don't want to move any data and start fresh, select Start fresh.
  6. Click To QuickBooks Online to move your data to QuickBooks Online. If you see a billing info review screen, select Change plan to start.

Take note that the transfer can take some time. Additionally, if you don't see the Explore QuickBooks Online plans option, you'll need to manually move your data. You can refer to this article to be guided in doing the process: Switch from QuickBooks Self-Employed to QuickBooks Online.

 

I also recommend checking our Getting Started guide to help set up your new QBO company.

 

If I can be of any additional assistance, please don't hesitate to leave a comment below.

Administrator07
Level 1

Need to speak to someone

I'm having trouble logging on to Quickbooks....I really need to discuss this in person to person.

RCV
QuickBooks Team
QuickBooks Team

Need to speak to someone

Let's perform some troubleshooting solutions to access your QuickBooks Online (QBO) account, Administrator07.

 

We can check if your browser is compatible with QuickBooks. Just go to https://fixit.intuit.com and if you see a red warning icon, just update your browser’s settings. Then, select the button under the warning, then follow the steps provided. If it works, go to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

 

Then, try logging in back to QBO. Here's how: 

  1. Go to https://qbo.intuit.com and try to sign in.
  2. If you can’t access the page, go to https://quickbooks.intuit.com/.
  3. At the upper right, hover over Sign In and select QuickBooks Online
  4. Retry to sign in to QuickBooks.

 

If you still can’t access the page, add QuickBooks as a trusted site by following the steps below:

  1. Find out how to add trusted sites to your browser.
  2. Add https://qbo.intuit.com and https://quickbooks.intuit.com/.
  3. Close and reopen your browser.
  4. Retry to sign in to QuickBooks.

 

Nonetheless, if you need to talk to our Customer Support Team, you may call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:

  1. Go to the Help icon on the top right. 
  2. Enter your concern in the search field.
  3. Choose Talk to a human.
  4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human
  5. Press Contact us.
  6. Tick Continue
  7. Choose Call or Get a callback.

 

Feel free to visit our Account management page for more insight about managing your Intuit account.

 

Please let us know how you get on after performing the steps or after contacting our support as I want to ensure this is resolved for you. Just leave a comment below. You have a good one. 

quickie
Level 1

Need to speak to someone

Its 12 am have to finish payroll and it doesnt let me update cfredit catd info to resubscribe.  need to speak to someone

 

Charies_M
Moderator

Need to speak to someone

I appreciate your, quickie.

 

Since you're unable to update your credit card information, let's isolate the issue, let's access your account using a private browser. There are times that cache and cookies stored on the browser cause problems when running websites. Below are the shortcut keys you can use:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

From there, you can try updating your credit card again. Kindly follow the steps below:

 

  1. Navigate to Settings, then select Account and Settings.
  2. From the left menu, click Billing Subscription
  3. Tick Edit beside your payment method. 
  4. Update your credit card info.
  5. Ensure the address in QuickBooks is the same as the one on your credit card statement.
  6. Once everything is good, select Confirm card or Save.

 

You can refer to this article for more information about updating payment information in QBO: Manage billing, payment, and subscription info in QuickBooks Online.

 

In case you need a reference on how to resubscribe to your QuickBooks Online (QBO) subscription by following the steps below:

  1. Log in to your QuickBooks Online account.
  2. Go to your Gear icon and choose Account and Settings.
  3. Select Billing & Subscription and click the Resubscribe link.
  4. Enter the new billing information. Then, select Subscribe.
    1.PNG

Here's a complete guide on how to resubscribe your account in QBO: How to resubscribe or reactivate QuickBooks Online.

 

If you're still unable to update and resubscribe, you can reach our QuickBooks Care Team to help you with it so you're able to resubscribe to QuickBooks Online (QBO). For the steps on how to contact us, you can follow RCV's instructions.

 

I'm also adding our easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO:

Get back to me if you have other questions about managing your account. I'm always happy to help you further. Keep safe and have a great rest of the day!

Test2Go
Level 5

Need to speak to someone

@quickie, did you receive an error? the online purchase option on your new card might be disabled. check your acc online 

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