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Problem emailing invoices and statements through QuickBooks

 
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Best answer 12-10-2018

Accepted Solutions
Not applicable

Hi rhino_cole, I can see that you've been through a lot a...

Hi rhino_cole,

I can see that you've been through a lot already. I appreciate you for bringing your concern about sending emails in QuickBooks to our attention.

There are a few possible reasons why this is happening:

  • The email preference being set incorrectly.
  • A damaged QuickBooks installation.
  • Domain admin was blocked.
  • Account security settings from your email provider.

Since you've done all the troubleshooting steps already. I'll just be sharing some of it to help you fix this. But If you've gone through all the steps mentioned below, I'd recommend contacting us for further help.

First, we want to make sure your QuickBooks Desktop software is in its latest release. QuickBooks periodically provides maintenance release and product (software) updates to fix emailing concerns, add features and enhancements, and update compliance information.

Second, please check the settings in the web mail  preferences:

  1. At the top menu bar, click Edit.
  2. Choose Preferences.
  3. Click Send Forms on the left panel.
  4. Under My Preferences tab, select the email account you're using.
  5. Click Edit.
  6. Mark the SSL box, or just select Default.
  7. In the Server Name field, make sure the server name matches your email provider's settings
  • If you see smtp.mail.yahoo.com for example, change the name intuit.smtp.mail.yahoo.com and click OK.

If you're getting an incorrect password error message, please follow the detailed steps in this article to resolve this: QuickBooks Will Not Accept my WebMail Password.

To isolate this case, we can also send emails using a sample company file to check if it's doing the same thing.
  1. Go to the File menu and click Close Company. 
  2. In the No Company Open window, click the Open a Sample File button, and choose the sample company file you want to use.

Then, let's set up your email service in QuickBooks Desktop and try to send an email again.

One of our Technical Support Team would also be glad to help you with this. They have the tools necessary to check your company file and help you send emails.

Here's how you can reach them:

1. Go to https://help.quickbooks.intuit.com/en_US/contactus.
2. On the Contact Us page, make sure that your QuickBooks product is selected at the top right corner.
3. Select a topic.
4. Click on the Get Phone Number button.

Please feel free to let me know if you need any help. Take care.

19 Comments
Not applicable

Hi rhino_cole, I can see that you've been through a lot a...

Hi rhino_cole,

I can see that you've been through a lot already. I appreciate you for bringing your concern about sending emails in QuickBooks to our attention.

There are a few possible reasons why this is happening:

  • The email preference being set incorrectly.
  • A damaged QuickBooks installation.
  • Domain admin was blocked.
  • Account security settings from your email provider.

Since you've done all the troubleshooting steps already. I'll just be sharing some of it to help you fix this. But If you've gone through all the steps mentioned below, I'd recommend contacting us for further help.

First, we want to make sure your QuickBooks Desktop software is in its latest release. QuickBooks periodically provides maintenance release and product (software) updates to fix emailing concerns, add features and enhancements, and update compliance information.

Second, please check the settings in the web mail  preferences:

  1. At the top menu bar, click Edit.
  2. Choose Preferences.
  3. Click Send Forms on the left panel.
  4. Under My Preferences tab, select the email account you're using.
  5. Click Edit.
  6. Mark the SSL box, or just select Default.
  7. In the Server Name field, make sure the server name matches your email provider's settings
  • If you see smtp.mail.yahoo.com for example, change the name intuit.smtp.mail.yahoo.com and click OK.

If you're getting an incorrect password error message, please follow the detailed steps in this article to resolve this: QuickBooks Will Not Accept my WebMail Password.

To isolate this case, we can also send emails using a sample company file to check if it's doing the same thing.
  1. Go to the File menu and click Close Company. 
  2. In the No Company Open window, click the Open a Sample File button, and choose the sample company file you want to use.

Then, let's set up your email service in QuickBooks Desktop and try to send an email again.

One of our Technical Support Team would also be glad to help you with this. They have the tools necessary to check your company file and help you send emails.

Here's how you can reach them:

1. Go to https://help.quickbooks.intuit.com/en_US/contactus.
2. On the Contact Us page, make sure that your QuickBooks product is selected at the top right corner.
3. Select a topic.
4. Click on the Get Phone Number button.

Please feel free to let me know if you need any help. Take care.

Not applicable

I had to use the turn on app feature in security. That wa...

I had to use the turn on app feature in security. That was the only one that worked. I hope this is helpful to anyone that is having the same problem.  Thank You
Not applicable

Hello rhino_cole, I'm glad you're able to send invoices...

Hello rhino_cole,

I'm glad you're able to send invoices now. It spears that you followed the steps on how to go around with Yahoo's new security process.

If you have any questions, please feel free to ask. Have a great day!
Not applicable

What do I do if QuickBooks freezes and shuts down as soon...

What do I do if QuickBooks freezes and shuts down as soon as I hit Send Forms in Preferences? I uninstalled and re-installed QuickBooks, ran QB updates, re-installed MS Office and it still freezes and I can't send emails from QB. Windows 7, Gmail, QB Enterprise 2018.
Not applicable

Windows 10 is incompatible with QB Desktop Pro. I've been...

Windows 10 is incompatible with QB Desktop Pro.

I've been through the gambit of support and they cant solve this problem. Piece of crap is QB.

Active Member

I changed the style of the default invoice template and u...

I changed the style of the default invoice template and used a different font. Once I changed the font back to times new roman, it was able to print again.

Active Member

Re: I had to use the turn on app feature in security. That wa...

Hi, 

 

Can you provide more detail? You had to turn on the which app feature?

QuickBooks Team

Re: I had to use the turn on app feature in security. That wa...

rhino_cole is referring to turning on the Yahoo! Mail security app feature, abottomlineco. 

 

I have here a detailed guide article that you can read through. These steps are applicable if you are using Gmail or Yahoo! Mail as your email provider: QuickBooks Will Not Accept My WebMail Password.

 

You'll also want to check this article if you have not set up email service. Once done, try to send an email again. 

 

We are always here to help you if you have other concerns. 

Experienced Member

Re: I had to use the turn on app feature in security. That wa...

Hi, I am having this problem. What did you have to do to get it work? What app did ou turn on in security?

 

Thanks

QuickBooks Team

Re: I had to use the turn on app feature in security. That wa...

You need to turn on the Yahoo! Mail security app feature, acctili.

 

My colleague Catherine_B  provided a detailed article that you can refer to.

QuickBooks will not accept my web mail password.

The steps are only applicable if you're using Yahoo! Mail or Gmail as your email provider.

You can also check this article if you haven't Set up email service  yet.

 


Let me know if you need anything else. I'm here to help.

Active Member

Re: I had to use the turn on app feature in security. That wa...

I have done all of the above ....I am not able to email invoices with our "business" email through yahoo!  I can with my personal email address!  

This is all AFTER the business email HAD to be updated...

Very frustrating!

 

QuickBooks Team

Re: I had to use the turn on app feature in security. That wa...

Let me help you sort this out, @Annette - Cascoat.

 

I appreciate you for sharing the result after performing the troubleshooting steps.

 

Let's do the following steps to isolate this concern for any possible data damage:

  1. Create a backup of the QuickBooks Desktop company file
  2. Repair QuickBooks
    1. Click Start.
    2. Select Control Panel.
    3. Go to Programs and Features.
    4. Choose QuickBooks.
      1. Click Uninstall/Change.
      2. Choose Continue, then Next.
      3. Select Repair, then click Next.
  3. Once completed, ensure to download the latest QuickBooks release when opening the program.

If the issue persists,  I’d recommend contacting our Technical Support Team. A specialist will look up your account and further assist you via a secured remote access session.

 

Here’s how:

  1. Go to Help.
  2. Choose QuickBooks Desktop Help.
  3. Click on the Contact us link.
  4. Choose Search for something else.
  5. Type in a keyword about your concern.
  6. Hit Submit.
  7. Click on the Start a Message button.

For more insights, you may check these articles:

 

Feel free to leave a post below if you have other questions about sending sales forms in QuickBooks. I'm always here to help.

Active Member

Re: I had to use the turn on app feature in security. That wa...

Thanks for the advise...juViell...

I have tried your suggestion...It did not help.

Thank you though.

I will contact QB help, as you suggested.

 

Active Member

Re: Problem emailing invoices and statements through QuickBooks

I can't email now.  It was working fine and now I can't. I didnt change any programs or setting it just says outlook cant communicate

QuickBooks Team

Re: Problem emailing invoices and statements through QuickBooks

I appreciate the screenshot you've provided, @JessiG.

 

There are several reasons why you're QuickBooks is not responding while sending an email. Let's perform some troubleshooting steps to fix this error.

 

  1. Make sure that QuickBooks isn’t running as administrator.
  2. Verify if your email preference is set correctly in QuickBooks.
  3. Set your email preference in Internet Explorer correctly.
  4. Test and repair your MAP132.dll by emailing a document from Microsoft Word.
  5. Reinstall QuickBooks using Clean Install.
  6.  Lastly, you may consult with your IT professional so you'll be guided properly in repairing Outlook.

For more detailed instructions, you may refer to this article: QuickBooks is unable to send your emails to Outlook.

 

If the error persist, I’d suggest contacting our  Technical Support Team. A specialist will be able to further check on the root cause of your concern via a secured remote access session.

 

Here’s how to contact us:

  1. Go to Help.
  2. Choose QuickBooks Desktop Help.
  3. Click Contact Us.
  4. On the pop-out window, select Search for Something else.
  5. Enter a specific keyword about your concern.
  6. Click Search.

For more insights, you may check these articles:

Keep me posted if you have other questions. I'm always here to help.

Experienced Member

Re: Problem emailing invoices and statements through QuickBooks

Hi, 

 

I'm running into the same problem - QB 2019 Pro Desktop does not accept my webmail password. 

 

Desktop 2019 - latest update

Email provider: Siteground

Anti-virus - Kaspersky - I have tried aswell with Kaspersky disabled

Password is correct

Mailserver is inline with siteground instructions:

https://www.siteground.com/tutorials/getting-started/setup-email-on-a-computer/

 

Getting very frustrated...

 

Thanks for your help

Rob

QuickBooks Team

Re: Problem emailing invoices and statements through QuickBooks

Hello, @Calixtus.

 

I'll help ensure you'll be able to send your invoices successfully.

 

First, ensure that your email service is set up correctly to QuickBooks. For further details, you can check this article: Set up email service.

 

If you're getting the same problem, I suggest following the steps provided above or the steps laid out in this article to resolve the problem: QuickBooks won't accept my web mail password.

 

However, if the problem continues, I recommend getting in touch with our Support Team. This way, they'll be able to check and investigate this further securely.

 

For the support's contact information, you can check it here: Contact the QuickBooks Desktop Customer Support Team.

 

If you have any other QuickBooks concerns in the future, you can also read our help articles: Help articles for QuickBooks Desktop.

 

Keep posted if you have any other questions about emailing transactions from QBDT. I'm just here available to help!

Active Member

Re: Problem emailing invoices and statements through QuickBooks

This DID NOT help at all.  I have already done it all...

Not sure if I mentioned this...But...I can email through QuickBooks with my personal email. 

I cannot email through my business email.

 

QuickBooks Team

Re: Problem emailing invoices and statements through QuickBooks

Hi @Annette - Cascoat,

 

Thank you for your prompt reply, as well as providing more details on this issue you mentioned.

 

Since you mentioned that you're able to send out emails using your personal email address but not your business email, I suggest you contact the service provider for your business email to see if there's any setting that needs to be enabled.

 

Drop me a comment below in case you have any other questions in mind. I'll make sure to get back to you.