how do I add totals at the bottom of the journal entry

Hi there, @UAS.

It's my pleasure to walk you through on how to record journal entries in QuickBooks Desktop. Here's how:

1. Go to the Company menu and select Make General Journal Entries.
2. Fill out the fields to create your journal entry. 
3. Make sure your debits equal your credits when you’re done.
4. Click Save & Close.

For more information, on how to record journal entries click this article: Create a journal entry in QuickBooks Desktop.

Also, I've added this article on how to customize that you generate in QuickBooks: Customize reports in QuickBooks Desktop.

If you need further help with creating a journal entry or any other questions about QuickBooks, please let me know. I'm here to help. All the best.

Thank you for the reply!! I was trying to find the way where a running total of debits & credits was showing at the bottom of the journal entry.  

Hello there, UAS,

You'll want to maximize the Make General Journal Entries window to view the totals at the bottom. Here's a sample screenshot on how it looks like:

Here's an article on creating journal entries: Create a journal entry in QuickBooks Desktop.

I'll be around if you have additional questions.

I'm having the same problem.  I'm using Desktop Pro 2020 and my Make General Journal Entries doesn't show totals at the bottom.  See my screen shot.  I tried maximizing the screen but nothing changed.  How can I get the totals to show up?

Hello there, @krc11!

You can utilize the one window view to see the totals when creating a journal entry. Simply go to the View menu at the top, and then select One Window.

Lastly, I've got you these helpful articles for ideas to help manage your account and related tasks: Help Articles for QuickBooks Desktop.

Keep me posted in the comments if you have any other questions. I'll be here to lend a hand.

Hi JonpriL,

That did not work.  It does the same thing as maximizing the screen.  I get a full screen of journal entry lines with not totals at the bottom.  :(

I wish I could make it better, @krc11.

Since you're still unable to see the totals of your journal entry, I'd recommend contacting our Customer Care Support. They have the tools to further look into the account and can also create a case to be submitted to our engineers for further investigation.

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Select Search for something else.
5. Enter Unable to see the total - Journal Entry in the Tell us more about your question: field.
6. Click Start a Message.

In addition, here's an article you can read to learn more about our available support: Support hours and types.

Lastly, I've got you this helpful article for ideas about how you can manage your account and transactions: Help Articles for QuickBooks Desktop.

If there's anything else that I can help you with, let me know in the comments. I'll be happy to help.

Any update on this? I am finding the same issue.

Ditto this, Quickbooks Pro 2019 edition

Hi Diana865 and DazednCunfuzed,

Upon checking, I haven't seen an open investigation about this. If you haven't contacted our Support team yet, let's repair your QuickBooks to fix any damaged components that caused the missing Totals. If that will not work, please contact them so they can investigate this further. They have more tools on their end.

Please follow the steps in this article: Repair your QuickBooks Desktop for Windows.

Remember to back up all your company files before doing the repair.

Whenever you have questions, please don't hesitate to go back to this thread.

I don't show totals or any of that bottom portion of the screen, even when I maximize.  Is there a toggle in preferences?  I've looked and I don't see anything.

I'll help you fix this, Blaze14.

By default, QuickBooks has a dedicated Totals section in every transaction screen. It's possible that some components of the program are damaged that's why you're not seeing this interface. Generally, if a user encountered unusual behaviors while working in QuickBooks, they can run the repair tool to resolve the major issues and runtime errors right away. 

Before diving, please make sure to create a backup of your company file first. This way, you can restore your data if you ever run into problems. Then, restart your computer to close the programs that may affect the repair.

When you're ready, here's how to repair your QuickBooks Desktop:

1. Open the Windows Start menu, then select Control Panel.
2. Choose Programs and Features then Uninstall a Program.
3. Select QuickBooks from the list, then click Uninstall/Change.
4. Hit Continue or Next.
5. Select Repair, then click Next.
6. Once it's done, select Finish. Please know that you may have to restart your computer to complete the repair.
7. Update your QuickBooks to the latest release to get the latest security update.

However, if the same thing happens, I'd recommend getting in touch with our technical supports. This way, we'll be able to pull up your account in a safe environment and investigate this issue.

I'm also adding these articles to help manage your journal entries in QuickBooks Desktop:
 

• Create a journal entry
• Import journal entries from your accountant 

Please don't hesitate to visit us again here if you have any other concerns or further questions about journal entries. Have a great rest of the day.

@UAS @Blaze14 @DazednCunfuzed @krc11 @Diana865 

Totals on Journals are an Enterprise & Premier feature. Not for Pro. You can't turn on the totals in Pro.

No idea why the Intuit reps @KlentB @JessT  @JoesemM @MaryLurleenM @JonpriL  don't seem to know that.  It has been this way since the totals were added.

Hey there. I tried maximizing and every thing unable to see total at bottom. Please help. is there any prefrence?

Thanks for bringing this one to our attention, Scott Benson. 

If you are using QuickBooks Desktop Pro, the option to see the totals at the bottom is unavailable (as what BigRedConsulting mentioned). If not, let's try opening another company file (if you have one) to check if you're having a problem with only one file and not the program itself. Let me show you how:

1. In your QuickBooks, go to the File menu at the top left.
2. Choose Close Company.
3. In the No Company Open window, click the drop-down arrow in the Open a sample file icon.
4. Choose another company file with an invoice template and click on it.

Then, try creating a journal entry in QuickBooks again. If it works, there may be damaged data on the company file you've been working with. We can run the Rebuild Data tool is built-in to fix any company file data issues. Just follow the steps and detail in the Fix data damage on your QuickBooks Desktop company file article. We can also repair your QuickBooks Desktop to fix any damaged components in the software.

If the problem persists, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

Feel free to visit our Banking page for more insights about managing your bank feeds and reconciling accounts.

I want to make sure everything is taken care of for you, please let me know how it goes or if you have any other issues or concerns. Just leave a comment below and I'll get back to you. Take care always.

Hi Scott,

     Just curious to see if you ever got this issue resolved. I have a client who currently has the same issue. They say they were able to make it appear last month but forgot what they did to get it to show. I have read where this is not available in Pro. I myself run Enterprise Accountant so I can not investigate this further. Did you ever find anything out?

It's May 2022 and I am having the same problem. So annoying!

Thanks for joining in on this thread, CoolBeans.

I'd like to share some additional details about the totals option in a journal entry.

May I know what version of QuickBooks Desktop do you have? As per my colleague RCV and BigRedConsulting mentioned here, the Totals on Journals are only available in the Enterprise and Premier versions.

If you have these versions and the option is not showing up, let's repair your company file using the Verify and Rebuild Data tool. The Verify Data self-identifies the most commonly known data issues within a company file, the while Rebuild Data self-resolves most data integrity issues that the Verify Data finds.

To Verify, here's how:

1. Go to the File menu. Then hover over Utilities and select Verify Data.
2. Let the tool check your file for data issues.

For rebuilding the data, you can follow these steps:

1. Go to the File > Utilities > Rebuild Data.
2. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
3. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
4. When the tool finishes, click OK.

Once done, go to Company > Make General Journal Entries and check if you have the Totals option. You can also check for other solutions in this article: Fix data damage on your QuickBooks Desktop company file.

To learn more about recording journal entries in QuickBooks, please check out this link: Create a journal entry in QuickBooks Desktop for Windows or Mac.

Please keep us posted on how things go after trying out the steps. We're always available to help. 

Not having a totaling function for journal entries in the Pro version of Quickbooks is the equivalent of building a car model that doesn't have windshield wipers. It's unfathomable to me that an accounting software would be built without this. It is functionality that everyone making a journal entry would need.

Is the solution you are providing to Pro users to manually add all debits and credits off-system? 

Hi there, BrettERG.

I understand that you want to add totals at the bottom of the journal entry on QuickBooks Desktop Pro. While this option isn't available on your version, you can manually add the totals outside of our system.

For now, you send a product request about the feature that you want through this link: https://quickbooks.intuit.com/commerce/common/fragments/feedback.jsp.

In the meantime, I suggest checking back for any enhancements and announcements through these links.

• The QuickBooks Blog
• Firm of the Future

Let me know if you have additional questions by commenting below. I'm always right here to help you.

You can't turn on the balances when using Pro. Instead, they appear only when using Premier or Enterprise.

It is odd that Pro doesn't include this, but then that's a trend all over QB, where many features are included only in Premier and Enterprise.

If we wanted to add them outside then we might as well not be using QB.  This is a ridiculous response.  Of course this is what people are doing because QB is inept at fixing the actual problem.  

Well, from their point of view, there isn't anything to fix. The totals were added to Premier and Enterprise years ago as a differentiator - as one of many features and tweaks you get if you use the higher-end versions of QuickBooks - or specific SKUs like Accountant, which also each have feature unique to their SKU. 

This isn't a feature that should be considered as an upgrade or a selling point to purchase a higher end product. It is foundational and fundamental. Not having this extremely basic functionality in the journal entry screen is a product DEFECT which should be corrected. Credits and debits must equal on a journal entry (clearly). Forcing customers to hand key totals off-system is simply outrageous. I have used numerous accounting systems over the years, and every one has this "feature" (if you can even call it that). 

To use another analogy, it would be like if McDonalds sold their basic cheeseburger with sand on the patty, and the only way to not eat a sandy burger is to pay more for the Big Mac.