How do I make a credit card receipt and email to the customer?

go to menu Customers > Enter Sales Receipt

Welcome to the Community, @aandsls.

As mentioned by plung, you can use the Sales Receipt feature in Desktop to print or email customer receipts for credit card charges. 

If you have an active QuickBooks Merchant account, a confirmation page displays once the payment is processed. You can then print or email the transaction.

Here's how to make and email a credit card receipt in QuickBooks Desktop:

1. Go to Customers menu and select Enter Sales Receipts.
2. Enter all the necessary details.
3. Click the Credit Debit tab to enter the card information. Then hit Done when finished.
4. Once you're done, click the arrow down for the Email tab and select Sales Receipt.
5. Enter your customer's email address and click OK.
6. You can then click Save & Close after the process.

Leave a reply in the comment section if you need anything else. I'm more than happy to help. Take care!

Sorry, this didn't work for me.  I had already entered the payment, so I could not create the receipt from the sales receipt window.  How do I send a receipt for a credit card payment already recorded?

Thanks for joining this conversation, @CaseyHart.

Since the payment was already entered, you can locate and open it in the Customer Center in QuickBooks Desktop (QBDT). From there, you'll be able to send a receipt to the customer.

Here's how:

1. In QBDT, go to the Customers menu at the top to get to the Customer Center.
2. Select the customer's name in the left pane, then locate the payment (sales receipt) in the Transactions tab and open it. 
3. Click the Email option at the top, then pick Sales Receipt. 
4. Enter the customer's email address and hit OK to send.

Just in case, I'll add these articles for future reference:

• Create sales receipts.
• Process a credit card payment in QuickBooks Desktop.

Please leave a comment below if you have any other issues or concerns, and I'll get back to you right away. I'm always here to help. Have a great day!

How do you print a receipt for QBO if you have already processed the transaction?

How do I print a credit card receipt using QBO, after I've already processed the transaction?

I'll help you print the credit card receipt, KellyM19. 

If you've received a payment for an invoice, we can go to the Receive Payment page to print the receipt. I'll guide you how:

1. Select Sales from the sidebar menu.
2. Click the Invoices tab.
3. Locate the invoice, then click it.
4. Under PAYMENT STATUS, hit the payment made link.
5. Select the appropriate payment.
6. In the receive payment page, click Print at the bottom of the page.
7. Hit the Print icon to complete the process.

If you've entered it as a sales receipt, we can go to the Sales menu to print it. You can follow the steps that I've listed below:

1. Select Sales from the sidebar menu.
2. Click the All Sales tab.
3. Locate the sales receipt.
4. In the ACTION column, click the Print link.
5. Hit the Print icon to complete the process.

There you have it. If you want to personalize your and add the info that matters the most to your business in your sales forms, you can refer to this link to be guided in doing it: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Do you have other questions in mind? Please leave a comment below and I'll make sure to get back to you as quickly as I can.

I have been able to print that "receipt", but my customers can not use this as an actual receipt for credit cards. That receipt is hard to understand and supplies very little information, such as how they paid. 

I have the same issue - I need to have the last 4 digits of the CC number on the receipt.

@ColleenS I can help answer your question. You can email a payment receipt to your customer from your QuickBooks product as previously mentioned, or you can also send it from the Merchant Service Center.  

1.  Log into Merchantcenter.intuit.com
2.  Under Activity & Reports select Transactions
3. Adjust date range to locate transaction 
4. Click Gear symbol to the far right of the transaction
5. Select Email Receipt from menu pop-up
6. Enter your customer's email address and send the receipt (you can also Cc yourself and add a personal message).

The email your customer receives will have credit card processing information. If you need to send a receipt with description of product sold, you can email a sales receipt from QuickBooks as previously mentioned. 

Thank you - this appears to include all CC payments made by customers who click through from their invoices.  Does it also include payments we record for them when a CC is called in and we process the payment by selecting "Receive Payment" and entering the CC information?

I never retain the CC information for security purposes - so I can't see the last for digits there anymore - it just indicates that it was a Visa payment.  Thank you for your help!

@ColleenS Yes, this will also include credit cards manually entered when processing payment on an invoice or sales receipt. Using the merchant service center allows you to see any transaction processed through our servers (even voided payments) so it's a great tool to use.

Navigating to customer transactions and emailing receipt results in two emails being sent to the customer. How to fix?

Hello there, Lori H1,

There might be a recurring template, and sending the Email Receipt manually resulted to duplicate receipts.

Here's how to check it on QuickBooks:

1. Click Reports.
2. In the "Find report by name" field, enter Recurring Template List.
3. Select Customize.
4. On the Customize report window, select Filter, then the Name checkbox.
5. In the Name field, select the customer's name.
6. Select Run report.

If confirmed that there isn't a template, I recommend contacting our QuickBooks Merchant support to check on your account.

Stay in touch with me if there's anything else I can help you with.

QBDT with merchant services.  There seems to be no way to email a receipt when processing the payment within the "receive payment" window.  I can print the receipt, but not email it.  Is that correct?  If so, why not, it seems basic that you should be able to both process the payment and email the receipt from one window.  Thanks

Hello, @RVWD.

There are several reasons why you've encountered the missing button when emailing receipts from the Received payment window. A program component might've been damaged or the computer has file issues.

You can run the QuickBooks Tool Hub to fix the missing component error message. Follow the detailed steps in this article: Fix company file and network issues with QuickBooks File Doctor.

As an alternative solution you can do is to repair MAPI32.dll (a component needed for emailing if you're using Outlook). Here's how:

1. Close all programs.
2. Click the Start menu.
3. Type "File Explorer" into the search box and open File Explorer.
4. Type C:\Windows\System32 in the File Explorer search box.
5. Find and open Fixmapi.exe. Follow the on-screen instructions to run the repair.
6. Restart your computer afterwards. 

Other solutions can also be found in this article: How to fix "Error: QuickBooks is unable to send your email to Outlook".

After following the steps above, you can then send your receipt to your customer by customizing your receive payment email template.

If you have other questions about emailing forms, you can always go back to this thread. Enjoy the rest of the day!

We have enterprise 2023 - did anything change when trying to send a credit card receipt to our customer?  I have been doing this for three years within any issues.  

I go into customer select transaction, select payment and then email the receipt to the customer.  Now when I attempt to do so, I am getting this error message "Quickbooks was unable to send your form for the following reason:  We've encountered an internal error, Try again".

Can you tell me when this will be fixed or if something changed?

Renne 

Nothing has changed, Renne. You can run the QuickBooks Install Diagnostic Tool and update QuickBooks to fix the error you've got. Let me guide you further with complete steps.

Before anything else, are you using Outlook as your email? While waiting for your response, you can run the tool I mentioned earlier. It will help you email the receipt to your customer successfully.

1. Close QuickBooks and download the QuickBooks Tool Hub.
2. Open the file you downloaded (QuickBooksToolHub.exe).
3. Follow the on-screen instructions and agree on the terms and conditions.

Now, run the QuickBooks Install Diagnostic Tool. Here's how:

1. Open the QuickBooks Tool Hub and select Installation Issues.
2. Choose QuickBooks Install Diagnostic Tool and let the tool run. It may take up to 20 minutes to complete.
3. Once the tool finishes, restart your computer and open QuickBooks Desktop. Then, open your data file.

Finally, update your QuickBooks to the latest release to ensure you have the most recent fixes and security updates.

1. Go to the Help menu.
2. Select Update QuickBooks Desktop.
3. Click the Update Now button and hit Get Updates.
4. Close and reopen QuickBooks.

Additionally, you can visit this article for tips about emailing sale forms: Send them individually or as a batch. 

Reply to this thread if you've got other concerns or need help fixing unexpected errors in QBDT. I'm ready to help you.