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Level 2

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

 
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Best answer November 09, 2020

Best Answers
QuickBooks Team

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

I'm back to make sure everything is working fine, @dqrichards1569.

 

Were you able to get rid of the automatic reminders after turning off the Automatic invoice reminder option? If you need further assistance with the process, just leave a comment below. I'll be sure to get back to you.

Wishing you continued success.

View solution in original post

21 Comments
QuickBooks Team

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

Let's turn off some features to stop QuickBooks from sending reminders automatically, @dqrichards1569.

 

It's possible that the Automatic invoice reminder option was turned on that's why it sends automatic reminders. Let's turn off this option so you can get back to working order.

 

Here's how:

 

  1. Click the Gear icon, then select Account and Settings.1.PNG
  2. Select Sales from the left menu and go to the Reminders section.
  3. Toggle the Automatic invoice reminders option to turn it off.
  4. Hit Save, then Done.2.PNG

I'm adding this article to learn more about the feature: Automate invoice reminders in QuickBooks Online.

 

Please know that I'm just a reply away if you need any further assistance managing invoices. Wishing you and your business continued success.

QuickBooks Team

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

I'm back to make sure everything is working fine, @dqrichards1569.

 

Were you able to get rid of the automatic reminders after turning off the Automatic invoice reminder option? If you need further assistance with the process, just leave a comment below. I'll be sure to get back to you.

Wishing you continued success.

View solution in original post

Level 2

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

Yes Mark, 

I think so.

I want to watch closely before I am sure.

I also had invoices sent without my approval or sending.

I just hope changing the option will correct it.

Thank you for your help,

Dan Richards.

Level 2

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

Yes.

I think so Mark.

I also had invoices being sent without my approval or sending on their own.

I will keep a close eye and see if changing the option will correct this problem.

Thank you for your help.

 

Dan Richards.

Level 1

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

This is happening to us as well. We contacted Quickbooks and they said there is an issue with their system and it is under investigation. It continues to happen to us! This is unacceptable! 

Level 2

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

This feature is TERRIBLE!! You can turn the feature OFF but it will still continue to send these embarrassing email reminders to your client EVEN IF YOU HAVE THIS FEATURE TURNED OFF!

 

And if you try to call customer service, it will send you to someone in India who speaks horrible English who tries to get you to upgrade your account and pay triple what you already pay in order to get any support for the error in the QuickBooks software system!

 

If someone doe NOT fix this problem I am leaving QuickBooks and joining FRESHBOOKS which I am told has FAR superior customer service!

 

Quickbooks customer service is the worst I have ever experienced!

Level 2

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

I called today and a man from India answered (spoke horrible english) and they told me if I wanted the issue resolved I have to upgrade my account to their most expensive plan, horrible company!

Level 2

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

Mark,

 

When will this embarrassing issue be resolved?

Level 1

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

Same issue here in Austin Texas. Very frustrating to find customers calling me because they are receving these annoying reminders even tho I have them OFF. These kind of situations are grounds for me losing customers. I am already looking into another company to manage my books. It is truly an embarrasement INTUIT is not taking care of this immediately. 

Level 1

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

Hi Mark. This method doesn't work. I have them off and it is still sending reminders. This is very unacceptable. 

QuickBooks Team

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

Helping you is our top priority, @Julian Mendoza.

 

Currently, sending automatic reminders to your customer even if the feature is already turned off is reported as an investigation. Rest assured, our product engineers prioritize this concern and are working tirelessly to resolve as soon as possible. 

 

With this, I'd recommend contacting our Customer Care team since they can add you to the list of affected users. Once added to the list, you will receive email updates as soon as they already resolved the issue. 

 

Here's how: 

 

  1. Go to the Help (?) icon, then click Contact Us
  2. Type the error you've encounter in the description field, then hit Let's Talk
  3. Choose an option you want to use, then complete the necessary information.

 

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays. 

 

Also, know that you can always visit our help articles page for QuickBooks Online. This page contains a lot of topics about how to manage payments, sales transactions, customize sales forms, and other related topics. 

 

Do let me know if you have any further questions. I'm always here ready to help. 

Level 2

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

I agree, this is unacceptable, and needs to be resolved immediately.

Level 2

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

@Mark_R When will this issue be resolved?

Moderator

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

Thanks for requesting some updates about this topic, @bharrod,

 

At the moment, the fix for the issue with invoice reminders being sent prematurely is still in the works. Our engineers are working internally so we can't provide the exact turnaround time on when a resolution is released.

 

Instead, they send live updates about the status of the investigation through email. To add your account to the notification list, please contact our Support Team.

 

Our Support Team are available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM til 3:00 PM on Saturday. If you can't reach us during this time, you can request a callback so you won't have to wait on the line.

 

Here's how: 

 

  1. Sign in to your QBO account.
  2. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  3. From there, select the Contact Us button and enter your concern in the description box.

  4. Once done, select Call us or Get a callback option.

Please provide the investigation number INV-51047 to our representatives.

 

Your utmost patience is highly appreciated. If you have other questions or concerns that needs immediate attention, please let me know in the comment below. I'll be more than happy to help. Have a nice day!

Level 1

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

Why would I need to turn this off when I didn't turn it on?  

QuickBooks Team

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

Hello, @eastex

 

When you turn on the Auto invoice reminder, you can schedule and send email reminders up to 90 days before or after the invoice due date. You can also create different email reminder templates for each reminder schedule that you have. Yes, you're right. You can only turn off a specific feature if you have turned it on in the first place. 

 

You can refer to this article for more information about said feature: Automate invoice reminders in QuickBooks Online

 

In case you're having the same issue where your invoices we're set prematurely without your approval, then you can follow the steps provided by Jen_D in reaching out to our Customer Support. From here, you'll be added to the list of affected users and receive an email notification once we resolve the issue. Here's more information on how to contact our QuickBooks Online Support

 

Let me know if there's anything else that I can help with your account by leaving a comment below. Take care and enjoy the rest of the week. 

Level 1

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

Why did QBOL change our set up and create a fix so that automatic invoices were sent!  We purposely did NOT choose this option.  It it embarrassing and creates a conflict with some customer!!

 

 

QuickBooks Team

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

I value your feedback and understand the possible effects this issue could bring to your customers, @SuzieQ11.

 

Allow me to step in for a moment and share with you some updates about the current investigation with invoice reminders.

 

The INV-51047 is still open, and our engineers are now trying to figure out the possible reason for this behavior to get a fix as quickly as possible. In the meantime, you can temporarily turn off the Automatic invoice reminder feature for QuickBooks not to send reminders automatically as suggested by Mark_R above.

 

If you wish to send reminders to your customers manually, you can follow these steps:

 

  1. Open your QuickBooks Online account, then select Invoices from the Sales tab.
  2. Pick the invoice/s from the lists, then tap on Send reminder under Batch actions.

I also recommend getting in touch with our Support Team to stay current with the latest updates of this investigation.

 

Please feel free to leave a comment below if you have any other questions. I'm more than happy to help. Have a great day!

Level 1

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

Are you even listening to this thread???   The feature is OFF. I repeat is OFF.  And it is still sending reminders. Why are you telling people the solution is to turn it off reminders when the whole point of the thread is that the OFF feature doesn't work. 

 

In fact, when we found it ON - something QBO turned on itself because we certainly never turned it on after using the program for years and years. Suddenly we start getting raging emails from clients. The only solution was to remove everyone's email address so QBO couldn't send anything. 

Level 1

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

We experienced the same problem and are concerned it's going to happen again. We cannot have it happen. In order to be 100% safe I'm thinking of taking the email off the invoice. For the invoice that was already sent, can the customer still gain access to it and make payment online, even after his email address has been dissaciated iwth the invoice?

QuickBooks Team

Why is my quickbooks online sending invoices and reminders without my approval. This just started recently and has been embarrassing.

Hi there, mgezerlis.

 

Yes, your customer can still access and pay the invoice since the transaction was already sent to them. You can also resend the invoice just in case one of your customers will get an error when opening and making the payment. 

 

Here's how:

 

  1. Open the invoice and make sure to type in the customer's email in the Customer email field.
  2. Click Save and send.

Before I end my response, let me share this link where you can access helpful links and articles that can help you accomplish your year-end tasks in QBO: QuickBooks Online Year-end Guide And Checklist.

 

Let me know if you need more help or have other questions while working in QBO. 

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