Stop receive payment window from opening

I've never heard of this before. 

Are you sure the window isn't already open and behind the invoice?  Check by looking at the open windows list on the Window menu.

No,  The receive payment window is closed.  When i create an invoice and then click Save and close or save and new, the receive payment window opens waiting to accept payment.  Obviously this is annoying and then when you create the next invoice you get a work not saved warning and with automation this screws everything up.....

Thank you for getting back to us here on the Community page, @joshlapin.

When saving an invoice in QuickBooks Desktop, it won't automatically display the Receive Payment window unless you tap on the Receive Payments tab from the Invoice page. Since it populates after clicking the Save and close or Save and new button, we can start by closing all the pages open then try creating a new invoice again.

Here's how:

1. Select Close All from the Window tab.
2. If you have existing transactions, select either to save it or not.
3. Then create a dummy invoice to see the result.

If that doesn't make any difference, we can proceed by verifying and rebuilding your QuickBooks Desktop data. This identifies the most commonly known data issues within a company file and self-resolves most data integrity issues. For your detailed guide, check out the steps provided from this article.

Lastly, you can perform the next solutions provided from this article in case you encounter the same outcome after doing the verify and rebuild process: Fix data damage on your QuickBooks Desktop company file.

Don't hesitate to add a comment below if you have any other questions. I'm a few clicks away to help. Have a good day!

Dummy invoice made with all windows closed, hit save and close, receive payment pops up 

So i verified the data, no issues

i then rebuilt the file, no issues

then i verified again, no issues.

make an invoice, hit save and close, receive payment pops up.....

Happy to screen share with anyone.....

sorry for the double post....

Thanks for updating us about the issue, @joshlapin,

Have you tried doing this in a sample file and check if the same thing happens there? You can access the test account on the QuickBooks startup page when you launch the program. See this:

If you're currently working on the actual company, you can switch to the sample file by clicking the File menu and selecting Close Company/Logoff.

If the Receive Payment window still pop-ups there, proceed to repairing the file. This fixes program issues in QuickBooks. To do that, follow the steps below:

1. Create a back up your company file beforehand to avoid any accidental data loss.
2. Reboot the computer and tap the Windows Start menu.
3. Find Control Panel on the search field or select it from the list.
4. Press Programs and Features then Uninstall a Program.

   Note: If you don't see Programs and Features, select Programs instead. Then select Program and Features.

5. Pick QuickBooks from the list of Programs, then press Uninstall/Change.
6. Click on Continue, or Next. then Repair.
7. Press Next again then wait for the tool to start its diagnosis.
8. Hit Finish when done.

To learn more about repairing QuickBooks and its complete steps, go to this link: Repair your QuickBooks Desktop for Windows.

If you already tried everything without positive results, I'd recommend that you work with our Technical Support Team. You may request to escalate the case to our Data Services department to check your company file and identify what's causing the crashing behavior. Here's how to contact us:

1. You must be in the Home screen to get the contact option. Once the Home page is up, go to the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Another option to contact us is through the web. Here's how:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
2. Select QuickBooks Desktop then Continue as guest.
3. Pick your QuickBooks version.
4. The self-help topics are listed in the What can we help you with section.
5. For live help use the Search for something else button.

Let me know how it goes. I want to make sure your concern is fully addressed and I'm here to provide further assistance. Have a great rest of the week!

No issues in the sample file.  Repaired quickbooks as instructed, the issue still exists.  Tried the contact as mentioned and it wont allow me to contact outside of business hours.....guess we will see what they say on Monday.

Thanks for all the suggestions so far....

Spent 45min on chat with someone this morning, they have no idea.  I would really appreciate any help and support as the "chat experts" are unable to provide actual assistance. 

I appreciate you performing all the troubleshooting steps shared by my colleagues above and contacting our support team, @joshlapin.

This must be a challenging experience for you and I'd like to redirect you to the best support available so this gets addressed right away.

Since verifying, rebuilding, and repairing your QuickBooks Desktop doesn't fix the issue, I recommend reaching out to our Phone Support Team again. I understand that you've already contacted them before but they're the right support group who investigate this matter further. They can also create an investigation ticket if other users are experiencing the same.

To reach them, you can follow the detailed steps provided by my colleague Jen_D above.

You might want to read this article to learn more about creating an invoice in QuickBooks Desktop: Create an invoice.

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Wishing you all the best.

---

@Mark_R wrote:

I appreciate you performing all the troubleshooting steps shared by my colleagues above and contacting our support team, @joshlapin.

 

This must be a challenging experience for you and I'd like to redirect you to the best support available so this gets addressed right away.

 

Since verifying, rebuilding, and repairing your QuickBooks Desktop doesn't fix the issue, I recommend reaching out to our Phone Support Team again. I understand that you've already contacted them before but they're the right support group who investigate this matter further. They can also create an investigation ticket if other users are experiencing the same.

 

To reach them, you can follow the detailed steps provided by my colleague Jen_D above.

 

You might want to read this article to learn more about creating an invoice in QuickBooks Desktop: Create an invoice.

 

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Wishing you all the best.

---

I am told on the phone that i can only get help online.....i am told online to call in....where should i be calling?

Hi @joshlapin,

I'll point you in the right direction for support to get your issue resolved. 

We've recently made a change as to how our customers can get support. To streamline the process, it's done within the product. You can follow the steps provided by my colleague @Jen_D. I'd also suggest going with the Let's Chat option. 

Connecting to our live chat support department is the quickest way you can get answers to your queries. They have the option of screen sharing as well. 

In case you encounter issues in the process of applying invoice payments, take a look at this article: Resolve common issues when applying a payment towards an invoice. It's a list of different situations concerning invoice payments, as well as the steps on how you can get it done. 

Feel free to place a reply below if you have any other questions. I'll get back to you as soon as I can. 

Finally got a tiny tiny bit of assistance. the phone operator suggested the same verify and rebuild from the utilities menu...So finally they sent an article that suggested the Quickbooks Tool Hub.  I ran that and it found zero issues. please see the attached screen shot.  Now what....I understand this is an odd issue, but im very tired of hearing it isnt possible, especially since ive shown video proof.  My company is 10 years old, am i just supposed to start a new file from zero and rebuild? that seems like the wrong answer.....

Hello again, @joshlapin. I appreciate you getting back to us and providing an update. 

This isn't the impression I want you to have about QuickBooks products and services. I'm sure you would rather be doing other things than going through multiple contacts. However, since none of the troubleshooting steps works. We'll need to perform more in-depth troubleshooting which can only be done by our QuickBooks Technical Support Team, so I recommend contacting them again. One of our support agents can take a look at the case number and review the notes you have from your previous communication. 

They can also open an investigation regarding the Receive Payment window behavior. This will be sent to our Product Engineers, who can work on getting this fixed.

In case you need tips and related resources while working in QuickBooks, visit our Community help website. 

For other concerns about your QuickBooks account, leave me a comment below. I'm always here to assist. Take care.

Did you ever figure out how to fix this?  I'm having the same issue and it's really frustrating...

Stasia

I wish I could make it better, @StasiaW.

Since you're still unable to determine the root cause of the unexpected behavior. I'd recommend contacting our Customer Care Support. Let me show you how.

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. On the Tell us more about your question section, enter a few words describing your initial concern.
5. Select Search.
6. Choose a channel where you wish to connect with our dedicated support.

Additionally, I've also included this reference for a compilation of articles you can use while working with us: Help Articles for QuickBooks Desktop.

If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.

It's not that odd a problem.  I am experiencing the same thing and have gotten nowhere with tech support.  I had the same thing happen years ago when I updated QB. Of course, I got nowhere with QB Support so decided I had to live with it.  It eventually went away -- no idea why.  Last week I again updated QB to a newer version and now it is happening again.  Called QB Support and got nowhere.  It is very frustrating.

Hi there, @Ingi.

This isn't the kind of service we want you to experience. I've checked the issue using my own company file and was able to successfully save and close the invoice without opening the Receive payment window. 

May I know the version you're using? This way, I could personally test it using my available QuickBooks Desktop versions. 

Just post your details by clicking the reply button below. I'll get back to you to provide further assistance. 

It is version 21.0, release R6P.   The Receive Payment screen automatically displays whenever an invoice (paid or balance due) is saved.  It evens comes up after UPS writes back a tracking number in the invoice memo field so I am forever closing the Receive Payment window..

We want this fixed as much as you do, Ingi. Let's try some troubleshooting to resolve the issue.

Let's try to resort the list. It fixes unexpected behavior in QuickBooks. Before doing the process, let's create a backup copy of your company file to avoid company loss.

Once done, resort the company lists. 

If you're still encountering the same issue after doing the recommended steps, I suggest reaching out to our customer care support. I know you've called in before. However, a phone or chat agent has more tools to investigate your issue further.

We're around if you have other concerns. Don't hesitate to drop by anytime. Take care!

Which list exactly?  The link you provided has instructions for resorting only the customer names list.  Should other lists also be resorted?

Thanks for clarifying, Ingi.

Let's re-sort the Center that has performance issues. Since your issue is on the Receive payment, we'll have to re-sort the Customer Center. Re-sorting will help us fix the problem.

Before proceeding, make sure to back up your company file. This saves everything currently in your company file to avoid any losses. Once done, we can now re-sort the list. I'll show you two options to do that.

Custom Sorted List:

1. Go to the Customers menu.
2. Choose Customer Center.
3. To the left of the Name column, ensure there is no diamond column.
4. If there is a diamond column, click the diamond to remove it. 
5. Once the diamond is gone, close the Center and reopen it.

Re-sort List on the View menu:

1. Go to the Customer Center.
2. On the list of the customer, click the View menu.
3. Select Resort List. 

Additionally, QuickBooks Desktop provides different reports that cater to your business needs. You can check out our Understand reports article to view the available Customers and Receivables reports you can run and customize.

Please come back to this thread and keep us posted on your progress in getting this Receive payment issue resolved. I'm determined to ensure you won't be closing the Receive Payment window again.

Did the resort also the rebuild you had the other gentlemen with the same problem complete.  Nothing has changd.

Hi, Ingi.

Since the steps above didn't work, I'd recommend reaching out to our QuickBooks Support to have this investigated. All account-related concerns need to be directed to our phone support for security purposes.

Unlike in this public forum, they have the tools required to perform any escalations or bypass the system whenever necessary on your behalf.

To ensure we address your concern on time, check out our support hours. Here's how to get in touch or chat with us:

1. Go to https://quickbooks.intuit.com/learn-support/en-us/contact.
   
2. Choose your QuickBooks Product.
3. Select your QuickBooks version.
4. Give a brief description of your issue and click Continue.
   
5. Then choose a way to connect.
   

Additionally, you can visit the following write-up: Sales and customers. This will provide you articles on how to manage your company income in QuickBooks Desktop.

Stay in touch if you have any follow-up questions. Just add a comment by clicking the Reply button below. I'm always around to help you out. Have a good one.