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Is something wrong with QB servers or on my end? When I try to save an invoice it times out and gives me an error "Something's not quote Right"

"Something's not quite right
An unexpected error occurred while accessing or saving your data. Please wait a few minutes and try again. If the problem persists, contact customer support."
Best answer 01-30-2019

Accepted Solutions
QuickBooks Team

Re: Is something wrong with QB servers or on my end? When I try to save an invoice it times out a...

We haven't received any reported issues similar to this one, billing9.

 

Unexpected behaviors or errors in QBO are usually caused by the stored files in your browser. When you visit different sites, it keeps the files on your cache so you can easily load the pages next time. If the cache is holding too much data, it can affect the browsing performance of the currently opened sites like QBO.

 

You can follow these steps to get rid of the error:

  1. Click the Reload icon or press CTRL F5 to refresh QBO.
  2. Try creating the invoice in a private window to see if you'll get the same error message.
  3. If it works in private browsing, clear the cache of your previous browser.
  4. Restart the browser.

Please let me know if you're able to save the invoice after trying out these steps. Thanks for dropping by.

14 Comments
QuickBooks Team

Re: Is something wrong with QB servers or on my end? When I try to save an invoice it times out a...

We haven't received any reported issues similar to this one, billing9.

 

Unexpected behaviors or errors in QBO are usually caused by the stored files in your browser. When you visit different sites, it keeps the files on your cache so you can easily load the pages next time. If the cache is holding too much data, it can affect the browsing performance of the currently opened sites like QBO.

 

You can follow these steps to get rid of the error:

  1. Click the Reload icon or press CTRL F5 to refresh QBO.
  2. Try creating the invoice in a private window to see if you'll get the same error message.
  3. If it works in private browsing, clear the cache of your previous browser.
  4. Restart the browser.

Please let me know if you're able to save the invoice after trying out these steps. Thanks for dropping by.

Experienced Member

Re: Is something wrong with QB servers or on my end? When I try to save an invoice it times out a...

I'm having the same problem today and I've been told that there is an open case about the issue since it's happening to a bunch of people.  The canned "Clear your cache" answer is as generic as "restart your computer" and not fixing the problem.  This is stopping people from getting paid and is a major issue that needs to be addressed ASAP.

Content Leader

Re: Is something wrong with QB servers or on my end? When I try to save an invoice it times out a...

@SNLLC and @billing9, I haven't noticed anything on my end. Are you still having issues?

 

Instead of clearing cache, there's another way you can test to see if the problem is on the server end. Open a private/incognito window in your browser - this doesn't use the same caching data, so it's "refreshed" in a sense. If you can log into QBO without any problems, it's not your cache. It may not necessarily be a server problem on our end, but you (probably) don't need to clear anything in your regular browser window. 

 

A simple fix that goes a long way in fixing lots of web-based programs (QBO included). 

Experienced Member

Re: Is something wrong with QB servers or on my end? When I try to save an invoice it times out a...

Tried clearing the cache in Safari and used a Safari private window with no luck.  Also tried Google chrome and had the same problem.

 

I can log into the site and access all the function but I cannot save, print or send an invoice after it is created as stated by the OP.

QuickBooks Team

Re: Is something wrong with QB servers or on my end? When I try to save an invoice it times out a...

Hi there, SNLLC.

 

Thank you for providing detailed information about what you did on your end. I want to help share some information about this error message.

 

I've checked here and found some reports coming from other users about this error specific to the Canada region only. May I know what QuickBooks Online version you're currently using now?

 

Since you've already tried performing all the necessary troubleshooting to fix the issue, I encourage you to give us a call this time. Our Phone Support Specialist will need to check your account and perform any actions they need to fix the issue on your end.

 

I'm adding the steps below on how you can reach out to one of them:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select your QuickBooks product.
  3. Choose a topic.
  4. Scroll down and click Get Phone Number.

Thanks for coming to the Community, I'll keep an eye out for your response.

Experienced Member

Re: Is something wrong with QB servers or on my end? When I try to save an invoice it times out a...

I spent 47 minutes on the phone with QB tech support this afternoon.  19 minutes on hold and 28 minutes while they were "looking into the problem".  The end state was my  issue got added to the larger case of people having the same problem and they could not provide any estimates on a fix.

 

I am using QB Online (small business) so I am not sure how to provide a version number of the program since I am accessing online.

Moderator

Re: Is something wrong with QB servers or on my end? When I try to save an invoice it times out a...

Thanks for getting back to us, @SNLLC.

 

I appreciate you reaching out to our Phone Support team. Allow me to chime in for a moment and help make sure this is taken care of.

 

QuickBooks Online (QBO) is available in many countries. You can check the version of QBO that you're using on your Accounts and Settings. Here's how:

 

1. Go to Gear icon at the top, and pick Account and Settings under Your Company column.
2. Choose Billing & Subscription on the left panel.
3. You can check the Plan details of QuickBooks version that you are using.

 

On the other hand, since you're already added on the list of affected users, you'll receive an email notification from us once a fix is available.

 

Thanks for your understanding and patience while we look into this. Don't hesitate to leave a comment should you have any follow-up questions and concerns. Take care and enjoy the rest of the day!

Experienced Member

Re: Is something wrong with QB servers or on my end? When I try to save an invoice it times out a...

Using Quickbooks Simple Start, presumably the US edition

Highlighted
Moderator

Re: Is something wrong with QB servers or on my end? When I try to save an invoice it times out a...

Thanks for the additional information, SNLLC.

 

As mentioned on this thread earlier, we have an ongoing issue about this and our engineers are still working on it. They'll cascade updates once it's fixed.  

 

I'd really appreciate your patience as we work to fix this.

Experienced Member

Re: Is something wrong with QB servers or on my end? When I try to save an invoice it times out a...

6 days later, still no ability to invoice, no additional contact from tech support.  Unacceptable. 

QuickBooks Team

Re: Is something wrong with QB servers or on my end? When I try to save an invoice it times out a...

Hello, @SNLLC.

 

Thank you for coming back to the Community and letting us know you're still having the same problem. Allow me to join the conversation and share some information about the investigation.

 

I made sure to check with our Technical Team and found out that other users from the United States, Australia, and other countries are having similar issues like yours. If you haven't tried downloading the QBO mobile app, please do and check if you encounter the same error.

 

This mobile app is free with your QBO subscription. When you have your account, you can download it from the App Store (iPhone/iPad) or Google Play (Android phone/Tablet). 

 

After download, you'll use your QBO credentials to log in. You can now get immediate access to your data and run your business using your phone. Visit our website for more information: https://quickbooks.intuit.com/features/mobile/.

 

I've also got you an article that you can check: How to download the QuickBooks Online mobile app.

 

You can log in and use the application in the meantime while waiting for a permanent fix. Rest assured, we will update this thread once the issue is resolved. 

 

We appreciate your patience, @SNLLC. Please know I'll be here if you need anything else. Thanks for dropping by and take care!

Experienced Member

Re: Is something wrong with QB servers or on my end? When I try to save an invoice it times out a...

Just dropping back in to let everyone know that invoicing is still broken online.

 

I've downloaded the Mac App and it does not allowing saving invoices either.

 

Latest update from tech support basically stated that they have no idea what's wrong, or how to fix it and its effecting other people as well.

 

Ironically, the Intuit billing system is working perfectly as I got charged for a month of service that was completely useless to me.

 

 Since being broken, I've downloaded Waveapps (Completely free to use) and setup up everything I had on QB and invoiced customers who were paying by CC at the same rates.

QuickBooks Team

Re: Is something wrong with QB servers or on my end? When I try to save an invoice it times out a...

Thanks for getting back to us here in the Community, @SNLLC

 

Thanks for letting us know that you're still having the invoicing issue and you've downloaded Waveapps to help you get paid. 

 

As much as possible, we don't want to see our customers inconvenienced. However, there is an ongoing investigation about the broken invoicing online. Our product engineers are actively working for a permanent fix. 

 

I'd suggest reaching out to our QuickBooks Online Customer Support Team. By doing so, they'll add your company to the list of affected users. Once added, you'll be notified about the status of the issue via email. 

 

Here's how: 

  1.     Log in to your QuickBooks Online company.
  2.     Select Help at the top right.
  3.     Select Contact Us to connect with a live agent.

Thank you for your patience while we're working for a resolution. If there's anything else I can do for you, please let me know. Just remember, we're always got your back, @SNLLC

QuickBooks Team

Re: Is something wrong with QB servers or on my end? When I try to save an invoice it times out a...

Hello, SNLLC.


I’m here to share an update about your concern in creating invoices.


Good news! Our engineers have resolved the issue. You should now be able to create and save invoices without any problems. 


For future reference, visit our website to see our help articles: QuickBooks Online Self-help.


That should do it. Post again in the Community if you need anything else, I’m always here to help. Have a good one!