Is something wrong with QB servers or on my end? When I try to save an invoice it times out and gives me an error "Something's not quote Right"

I'm having the same problem today and I've been told that there is an open case about the issue since it's happening to a bunch of people.  The canned "Clear your cache" answer is as generic as "restart your computer" and not fixing the problem.  This is stopping people from getting paid and is a major issue that needs to be addressed ASAP.

Tried clearing the cache in Safari and used a Safari private window with no luck.  Also tried Google chrome and had the same problem.

I can log into the site and access all the function but I cannot save, print or send an invoice after it is created as stated by the OP.

Hi there, SNLLC.

Thank you for providing detailed information about what you did on your end. I want to help share some information about this error message.

I've checked here and found some reports coming from other users about this error specific to the Canada region only. May I know what QuickBooks Online version you're currently using now?

Since you've already tried performing all the necessary troubleshooting to fix the issue, I encourage you to give us a call this time. Our Phone Support Specialist will need to check your account and perform any actions they need to fix the issue on your end.

I'm adding the steps below on how you can reach out to one of them:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Select your QuickBooks product.
3. Choose a topic.
4. Scroll down and click Get Phone Number.

Thanks for coming to the Community, I'll keep an eye out for your response.

I spent 47 minutes on the phone with QB tech support this afternoon.  19 minutes on hold and 28 minutes while they were "looking into the problem".  The end state was my  issue got added to the larger case of people having the same problem and they could not provide any estimates on a fix.

I am using QB Online (small business) so I am not sure how to provide a version number of the program since I am accessing online.

Thanks for getting back to us, @SNLLC.

I appreciate you reaching out to our Phone Support team. Allow me to chime in for a moment and help make sure this is taken care of.

QuickBooks Online (QBO) is available in many countries. You can check the version of QBO that you're using on your Accounts and Settings. Here's how:

1. Go to Gear icon at the top, and pick Account and Settings under Your Company column.
2. Choose Billing & Subscription on the left panel.
3. You can check the Plan details of QuickBooks version that you are using.

On the other hand, since you're already added on the list of affected users, you'll receive an email notification from us once a fix is available.

Thanks for your understanding and patience while we look into this. Don't hesitate to leave a comment should you have any follow-up questions and concerns. Take care and enjoy the rest of the day!

Using Quickbooks Simple Start, presumably the US edition

Thanks for the additional information, SNLLC.

As mentioned on this thread earlier, we have an ongoing issue about this and our engineers are still working on it. They'll cascade updates once it's fixed.  

I'd really appreciate your patience as we work to fix this.

6 days later, still no ability to invoice, no additional contact from tech support.  Unacceptable. 

Hello, @SNLLC.

Thank you for coming back to the Community and letting us know you're still having the same problem. Allow me to join the conversation and share some information about the investigation.

I made sure to check with our Technical Team and found out that other users from the United States, Australia, and other countries are having similar issues like yours. If you haven't tried downloading the QBO mobile app, please do and check if you encounter the same error.

This mobile app is free with your QBO subscription. When you have your account, you can download it from the App Store (iPhone/iPad) or Google Play (Android phone/Tablet). 

After download, you'll use your QBO credentials to log in. You can now get immediate access to your data and run your business using your phone. Visit our website for more information: https://quickbooks.intuit.com/features/mobile/.

I've also got you an article that you can check: How to download the QuickBooks Online mobile app.

You can log in and use the application in the meantime while waiting for a permanent fix. Rest assured, we will update this thread once the issue is resolved. 

We appreciate your patience, @SNLLC. Please know I'll be here if you need anything else. Thanks for dropping by and take care!

Just dropping back in to let everyone know that invoicing is still broken online.

I've downloaded the Mac App and it does not allowing saving invoices either.

Latest update from tech support basically stated that they have no idea what's wrong, or how to fix it and its effecting other people as well.

Ironically, the Intuit billing system is working perfectly as I got charged for a month of service that was completely useless to me.

 Since being broken, I've downloaded Waveapps (Completely free to use) and setup up everything I had on QB and invoiced customers who were paying by CC at the same rates.

Thanks for getting back to us here in the Community, @SNLLC. 

Thanks for letting us know that you're still having the invoicing issue and you've downloaded Waveapps to help you get paid. 

As much as possible, we don't want to see our customers inconvenienced. However, there is an ongoing investigation about the broken invoicing online. Our product engineers are actively working for a permanent fix. 

I'd suggest reaching out to our QuickBooks Online Customer Support Team. By doing so, they'll add your company to the list of affected users. Once added, you'll be notified about the status of the issue via email. 

Here's how: 

1.     Log in to your QuickBooks Online company.
2.     Select Help at the top right.
3.     Select Contact Us to connect with a live agent.

Thank you for your patience while we're working for a resolution. If there's anything else I can do for you, please let me know. Just remember, we're always got your back, @SNLLC. 

Hello, SNLLC.

I’m here to share an update about your concern in creating invoices.

Good news! Our engineers have resolved the issue. You should now be able to create and save invoices without any problems. 

For future reference, visit our website to see our help articles: QuickBooks Online Self-help.

That should do it. Post again in the Community if you need anything else, I’m always here to help. Have a good one!

lololol figures there is nothing wrong with them collection money. I am having the same issue: "There’s usually something here. Wait a few minutes and refresh the page." It has been going on for a few weeks now and very annoying. 

So how did they resolve it because I am still getting the same error message for the last two weeks, "There’s usually something here. Wait a few minutes and refresh the page."

Hi there, SaraHawk.

Thank you for posting here in the QuickBooks Community.

Here's how to contact our Customer Support Team:

1. Open your QuickBooks Account.
2. At the top right, click the Help mark icon.
3. Click Contact Us.
4. Under What can we help you with?, enter any concerns.
5. Click Let's Talk.
6. You'll be routed into the Choose a way to connect with us page.
7. Select how you want to contact them and fill in the information.

You can check this article on how you can save a copy that you can either print or send as an email attachment: Download and save invoices, other sales forms, and statements as PDF.

I'll be glad to help you if you have any other questions.​ Have a good day!

I am having a similar problem.  When I try to do payroll, I goto the 'Employees' tab and it says "We're having some trouble on our end.  Give us a few minutes and come back".  I tried support for a similar issue and they were not able to help.  I'm getting very frustrated to the point that I don't think we can use the online version anymore.  Nothing seems to work.  Can you offer any advice or do I need to spend 45 minutes on the phone with someone?

Hello, @DRAC.

I understand you've been through a lot in trying to run your payroll. This unexpected prompt has already been reported and being investigated by our Product Team. We are now working on getting this resolved as soon as possible.

In the meantime, can you try using another path when running payroll? Just go to Workers then Overview. Tap the Run Payroll from the shortcuts tab. 

I'd also recommend reaching out to our Payroll Support again so they can add you to the list of affected users. This way, you'll be notified via email once this is available.

Keep me posted if you're able to run your payroll from the shortcuts tab. I'll be on standby if you need anything else. 

I'm having the same issue only it started when I tried to set up payroll for the first time on a new company. After speaking to the help desk on three different days:

1. yes, I've signed out and back in;

2. yes, I cleared my cache. I've done it repeatedly on the internet and on the computer;

3. yes, I've cleared the history;

4. yes, the information I'm entering is correct;

5. yes, I've used QuickBooks before (only for 7 years for five companies);

6. And yes, you're welcome for my patience (if you search patience in my emails with tech support it comes up 27 times).

Hey there, @bluenose. 

Thanks for joining in on this thread. I hope your day is going well so far. 

Since this is the case, I recommend reaching back out to our support team again so they can further assist you. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Click the Contact Us button. 
3. Give a brief description of the problem and hit Let's talk. 
4. Scroll down and choose to Get a callback. 

It's that easy. 

Let me know how it goes. I want to ensure that you get this taken care of today. Have a wonderful day! 

I am having significant problems with QBO, and they are random, meaning performance may be fine in the morning, but by the afternoon it can't load a clicked link.  Yesterday it stopped allowing us to import transactions through a CSV file.  We are having problems all over the place.

I spent 2.5 hours on the phone with support yesterday.  The support person witnessed all of the terrible things and wrote a lengthy report, elevating the issue to the corporate support team, which I'm not allowed to actually talk to (but with my background, I could be really helpful in that discussion).  

Case:1580694371

Investigation Code : INV-69895

ref:_00Di0Xs0j._5003j204wo4:ref

Yes, I cleared cache etc., restarted, tried other browsers, and did every troubleshooting option known by the QB support agent and his supervisors.  No fix.  

Some basic questions that could not be answered which need answering:

1.  Is our "file size" getting too large for QBO?  I ran into this issue with previous companies a long time ago and was told to never let your file size get over 1GB for QuickBooks or you'll start having lots of problems.  I figured that would be an issue of the past given advancing in technology in the last decade, but is it still an issue?

2.  Are others having performance issues where pages simply do not load or take forever loading?  How often is this happening?   What is the status of QBO servers?

3.  Are there technical people at QB that I can talk to that have more access to the tech details of our file / account that can provide real information? 

4.  If we upgraded to Advanced, does QB designate better server performance?

If I need to plan on switching from QBO because these issues will never be resolved, I need to know sooner rather than later. 

Thank you! 

Considering that there are multiple threads on this issue with no real solutions, I will say that anecdotally I have encountered this issue twice now and what resolved the issue for me both times was changing the DNS on the affected PC to static (I used Google's 8.8.8.8, but you could use any static DNS).

Same issue on two separate PCs with two separate users on two separate networks. Resolved for both.

Not saying it will work for all, but it worked for me and is at least an option.

I have the same problem after changing from Advanced to Essential.  Click on a link and nothing happens, refresh the page and the new page opens.