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How do I re-activate inactive client?

 
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Best answer 04-11-2019

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Moderator

Re: How do I re-activate inactive client?

Hello there, @bisic.

 

Thanks for taking the time to reach out here in the Community. I'd be happy to help you with reactivating your inactive client in QuickBooks Online.

 

If you're trying to remove a client's company in your QBOA account, please refer to the steps below:

  1. Login to your QBOA account.
  2. Click Clients under YOUR PRACTICE on the left menu.
  3. Look for the client's company and click Make active under the ACTIONS column.

Capture1.PNG

However, if you're referring to a customer in your QBO account, here's how to reactivate the client:

  1. On the left pane, click Sales.
  2. Select the Customers tab.
  3. Click the Gear icon above the ACTION icon.
  4. Put a mark next to Include inactive.
  5. Find the customer and click the Make active link in the ACTION column.

Capture2.PNG

That should get you back on track. For future reference, you can also visit our Blog to learn what new updates are being rolled out, as well as additional references while working with QuickBooks.

 

Please know that I'm just a post away if you're referring to something else or if you have any other questions while working with QuickBooks. I'll be happy to help you out. Wishing you and your business success. 

View solution in original post

4 Comments
Moderator

Re: How do I re-activate inactive client?

Hello there, @bisic.

 

Thanks for taking the time to reach out here in the Community. I'd be happy to help you with reactivating your inactive client in QuickBooks Online.

 

If you're trying to remove a client's company in your QBOA account, please refer to the steps below:

  1. Login to your QBOA account.
  2. Click Clients under YOUR PRACTICE on the left menu.
  3. Look for the client's company and click Make active under the ACTIONS column.

Capture1.PNG

However, if you're referring to a customer in your QBO account, here's how to reactivate the client:

  1. On the left pane, click Sales.
  2. Select the Customers tab.
  3. Click the Gear icon above the ACTION icon.
  4. Put a mark next to Include inactive.
  5. Find the customer and click the Make active link in the ACTION column.

Capture2.PNG

That should get you back on track. For future reference, you can also visit our Blog to learn what new updates are being rolled out, as well as additional references while working with QuickBooks.

 

Please know that I'm just a post away if you're referring to something else or if you have any other questions while working with QuickBooks. I'll be happy to help you out. Wishing you and your business success. 

View solution in original post

Not applicable

Re: How do I re-activate inactive client?

Thank you.

Frequent Contributor *

Reactivate inactive client

I have inactived several clients.  I do not see any of my inactive clients in the customer list.  None of the answers provided are helpful.   Where does Quickbooks Online store the inactive client list?  

Content Leader

Re: Reactivate inactive client

Ask no more, @BoxesNearMe1.

 

I have some clarification to provide regarding your question on inactive clients. As detailed in my colleague's post above, your Inactive Clients won't display until you've clicked the tiny Gear icon (⚙) and checked the box to Include Inactive as shown in Step 3 of the picture below.

 

Capture2.PNG

                                                                                                 
Once you've checked this box, all Inactive Clients will be displayed on the Clients tab. Please don't hesitate to reach out to me here should you have any additional questions or concerns, I'm always up to talk QuickBooks. Thanks for coming to the Community, wishing you a safe and productive rest of your week.

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