Good morning, @dixonlauriek. No worries, I'm here to walk you through the process.
You can manage your QuickBooks Desktop account in one place with the Customer Account Maintenance Portal (CAMPs). Authorized Users are those individuals who are authorized to access My Account and represent your company when interacting with Intuit. They may also update or modify the information within the account. Only the Primary Contact has permission to remove a user and here's how:
If you hit any bumps along the way, just know that I'm only a Reply away. Have a beautiful day!
This is bs. I did all the obvious things to change the primary contact. And Im showing as the primary contact but i cant remove user that were terminated for fraud from our account so they still have access to our books.
Let's get you to the right support team that can help you remove the user from your QuickBooks Account, @johnelledge.
I recommend contacting our QuickBooks Technical Support Team, so they will be the ones to remove the user for you. They have tools that can modify your account in a secure environment. You can also ask for additional assistance if there are any changes made by that user.
Consider reading this article about setting up roles and hiding account balances for unauthorized users: QuickBooks Desktop Users and Restrictions.
I'll be on a lookout for any additional questions you may have. Take care.
recieved an email letting me know i have an unauthorized user using my account. when i go to my accounts i dont see it there. is their a phone number i can call? i would rather talk to someone.
Good afternoon, @Rebecca581.
Thanks for joining this thread. I'm here to show you how to get in touch with a live agent.
Here's how you can request a callback from a member of the QuickBooks Desktop Customer Support team:
Feel free to comment below if you have any more questions. I'm always here to help. Have a good rest of your day!