How do I remove a user or change th name of a user? QuickBooks will not let me change or remove a user from our account. I am the primary contact but it says I'm not.

Good morning, @dixonlauriek. No worries, I'm here to walk you through the process.

You can manage your QuickBooks Desktop account in one place with the Customer Account Maintenance Portal (CAMPs). Authorized Users are those individuals who are authorized to access My Account and represent your company when interacting with Intuit. They may also update or modify the information within the account. Only the Primary Contact has permission to remove a user and here's how:

1. Sign in to My Account. 
2. In the Manage your QuickBooks page, select the product or service you would like to manage.
3. At the upper right of the page, check if you're opening the correct account.
4. Scroll down to the Authorized Users section.
5. From the list of contacts, choose the name of the user you need to delete or remove.
6. At the bottom of the user's Contact Info, click Remove User.
   • If the user hasn't taken the action needed in the invitation email, you'll see Cancel Invite.
7. In the confirmation window, hit Remove.

If you hit any bumps along the way, just know that I'm only a Reply away. Have a beautiful day!

This is bs. I did all the obvious things to change the primary contact. And Im showing as the primary contact but i cant remove user that were terminated for fraud from our account so they still have access to our books.

Let's get you to the right support team that can help you remove the user from your QuickBooks Account, @johnelledge.

I recommend contacting our QuickBooks Technical Support Team, so they will be the ones to remove the user for you. They have tools that can modify your account in a secure environment. You can also ask for additional assistance if there are any changes made by that user.

Here’s how:

1. Go to the Help menu.
2. Choose QuickBooks Desktop Help F1.
3. Select Contact Us.
   

Consider reading this article about setting up roles and hiding account balances for unauthorized users: QuickBooks Desktop Users and Restrictions. 

I'll be on a lookout for any additional questions you may have. Take care.

recieved an email letting me know i have an unauthorized user using my account. when i go to my accounts i dont see it there. is their a phone number i can call? i would rather talk to someone.

Good afternoon, @Rebecca581. 

Thanks for joining this thread. I'm here to show you how to get in touch with a live agent. 

 Here's how you can request a callback from a member of the QuickBooks Desktop Customer Support team: 

1. Click on the Help option on the top menu. 
2. Select QuickBooks Desktop Help. 
3. Choose Contact Us. 
4. Enter the description of your issue, then Continue. 
5. Go to Get a callback. 
6. Key in your contact info, then Confirm my call. 

Feel free to comment below if you have any more questions. I'm always here to help. Have a good rest of your day!

I am not able to chose the authorized user I want to remove.

I can help you manage your users, laurahorner3705.

I'd like to verify if you got an error message or the contact list is greyed out? It will help me walk you through the correct steps. In removing a user, let's ensure that you are the primary contact of your account. Then, you can follow the steps again shared by Ashley H.

If the same thing happens, it's possible that your browser may be full of frequently accessed page resources, thus causing unusual responses. To isolate this, you can try logging in to your Intuit Account using an incognito or a private browser. Then, select and remove the user from there, 

If it works, I recommend going back to your default browser and clear its cache. This process aims to speed up your overall browsing experience and removes the history or log of sites so you can start with a clean slate. If the issue persists, you can use another compatible browser.

However, if the same thing happens, I suggest reaching out to our Phone Support Team so they can seamlessly do it for you. MadelynC provided the detailed steps on how to get in touch with us. 

Please let me know how it goes or if I can be of additional assistance in the comment section. I'm only a few clicks away if you have any follow-up questions or concerns. Have a great rest of the day.

My primary contact has deceased

Hi there, @Garland wallick.

Since the primary contact has already deceased, let's get it updated.

There are two options to change the primary contact. It can be done by:

• Changing it in CAMPS
• Sending a request to our team

In your case, I recommend sending a request to our Customer Care Team to help change the primary contact. 

To reach them, here's how:

1. Open QuickBooks. 
2. Go to the Help menu at the top.
3. Select QuickBooks Desktop Help. 
4. Type Contact Us in the search box. Then, click on Contact Us at the bottom. 
5. Select the way you wish to connect with support.

You can also check out this link for more information on how to contact them: Contact QuickBooks Desktop support. Ensure to review their support hours, so you'll know when agents are available.

Here's also an article that tackles changing primary contact: Change or update the Primary Contact on your QuickBooks Account.

Please know that you can always get back to this post if you have any other questions. The Community Team and I are always here to help.