I need to cancel a subscription

I would recommend deleteing all payment information, so QB can't keep taking payment. (Seems to be what they do) 

1. Sign in to your QBO account, then go to the Gear icon.
2. Select Account and Settings.
3. Click on Billing and subscription at the left pane.
4. In the QuickBooks section, select Cancel subscription or Cancel online.
5. Choose Continue to cancel, then select the Continue to cancel button (if it shows on your screen).
6. Follow the next steps.
7. Tap Submit and cancel subscription.
8. Hit Got it.

Thanks for joining our forum and visiting us today, @nuevecito,

If you were billed for the subscription renewal prior to the cancellation, I recommend contacting our Support first before following Shalene's steps. Our representatives can check your account and discuss your billing options and refund agreements. Here's how to contact them: 

1. Go to the Help menu then select Contact us.
2. Enter the keyword Payroll and Billing in the What can we help you with? box.
3. On the next screen, scroll down to the Choose a way to connect with us section.
4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
   

To ensure we address your concern on time, check out our support hours.

After you cancel your subscription with us, your QBO data will be available for up to a year. While for accounts with terminated payroll service, you'll have access to the data for six months after the end of the tax year in which that data was collected.

Before canceling, make sure that you have done the following:

• Printed necessary financial and payroll forms and reports you might need in the future.
• Paid any outstanding tax deposits and filed tax forms.
• Make your own arrangements to retain the data after that time.

To print reports:

1. Go to the Reports menu and select the report you want to print or export.
2. Find the report you want to save a copy for, then click to open it.
   
3. Make sure to select the correct dates before running it.
4. When the data is correct, click the Print or Export icons.
   

You may also visit our apps website to find tools to back up your QBO data. Here's the link: https://apps.intuit.com/app/apps/home

Check out these resource guides for the things you need to do before and after cancelling an account:

Cancel your QuickBooks Online subscription and trial.

Cancel and reactivate your Online Payroll account.

Let me know if you have additional questions about this or need anything else in QuickBooks. I'm just a click away to help you. Have a great rest of the week!

I need to cancel my subscription too. but when i go to the subcriptions and billings page there is no cancel button to choose. please cancel my account or i will simply file a complaint with my bank.

I can share why you're unable to cancel your QuickBooks Online subscription, kelliegoodman.

We've received alerts about this issue and our Product Team is currently investigating into this. For you to receive updates about the issue, I recommend contacting our QuickBooks Online Team. 

They can add your account to the investigation (INV-54191) and will notify you via email.

To get in touch with them, you can follow these steps outlined below:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Enter your concern, then select Let's talk.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.
     
     

Check out this link to know what will happen to your data after canceling QuickBooks: Cancel your QuickBooks Online subscription or trial.

Stay in touch with me if you need anything else about your QuickBooks subscription. Just leave a comment below, and I'll get back to you.

I have the same exact issue as Kelli. It's been 3 weeks since you were supposedly looking into this. Is it going to get fixed or what? I want to cancel this.

Thanks for visiting us here today, @ggnore.

As mentioned by my colleague @MaryLandT, we have an on-going issue about users unable to cancel QBO account. To get this sorted out, you'll want to contact our Customer Care Support. They have tools that can help you cancel your subscription.

You can follow the above steps to reach out.

I've also added this link here to guide you along the way: What happens to my QuickBooks Online data after I cancel?

Please know that you're always welcome to message me anytime if you still have questions or concerns with your account. Just drop them in the reply section and I'll jump in as soon as possible. Take care and stay safe.

No offense guys, given this has been an issue for over 3 weeks and you're a major brand in the accounting space, this looks really bad on your company. It's a simple issue to fix, really.

What is the customer support email to contact, please.

I understand the urgency to get your subscription canceled, ggnore.

If you haven't already, you may reach out to our Customer Care Support Team. Since the Community is a public forum, I am unable to provide sensitive information for security purposes.

Please follow the steps outlined by my peer above to reach out to them. Also, take note of our business hours to ensure we can attend to your needs.

Your patience and understanding are much appreciated as we're working for a fix.

didnt work

There is no Billing and subscription button!

Hi Cannot cancel the account,

The Billing and Subscription page is accessible by your Master Admin or to any Company Admin users that are given access to it. You can ask the Master admin to cancel your subscription.

Feel free to go back to this thread if you have other questions in mind.

Thanks for joining this thread, @Anonymous.

We’re sad to know that you want to cancel your QuickBooks Online account. However, I’m here to make the process easy for you. Let me guide you how.

1. Sign in as an Admin to QuickBooks Online.
2. Select the Gear icon, and choose Account and Settings.
3. Click Billing and Subscription.
4. In the QuickBooks section, select Cancel (paid subscription) or Cancel Trial (if you’re using a trial).
5. Select Continue to Cancel, then Continue to Cancel again.
6. Finally, answer the exit survey questions (to help us make QuickBooks better), then scroll down and select Confirm Cancel.

For additional information, you can click this article: Cancel your QuickBooks Online subscription or trial.

Once canceled, we keep your data for a year. To learn more about it, I'd recommend checking out this article: What happens to my QuickBooks Online data after I cancel?. Also, you can pick up where you left off if you decide to come back in the future. Thus, I recommend resubscribing within the specified period.  

Please don't hesitate to comment below if you have other concerns about managing your QBO account and subscription. I'm just around to help. Take care always.

Classic grifter scheme, remove the cancel button option and make someone call customer service.  I'm not even surprised anymore with this company.  Are you still pretending to be fixing this?  I have the same issue.

Hi there, fffffintu1t.

Welcome to QuickBooks Community. This isn't the kind of impression that I'd like you to have, and we know how much time it can take when something isn’t working the way you need it. This is why we make great efforts to deliver customer satisfaction at all times and to fix an issue as soon as possible.

There are times that that browser is full of frequently accessed page resources. It might cause unusual behavior in the program, such as the cancel button option is missing or unable to discontinue the subscription. To fix this, I recommend logging in to your QuickBooks account using a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.

Use these keyboard shortcuts based on the browser you're using.

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

If the steps above didn't work, use another supported browser as alternatives.

If the issue persists, I suggest going to the Help icon. From there, you can fill in a piece of information so an expert can call you back. Please note that we have limited staff and reduced our support hours. That said, we are available from Monday through Friday, 6:00 AM to 6:00 PM PT and if you're using Advanced, you can reach us any time, any day. You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types. Please call our support from the time stated.

Here's how to contact them:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Choose the Assistant section.
4. Type your concern in the Type something field.
5. Click Talk to a human.
6. Click I still need a human.
7. Click the Get help from a human.
8. You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.

Please refer to this article to see different information about what will happen to your data after you cancel your subscription: Cancel your QuickBooks Online subscription or trial.

Let me know if you have other questions about QuickBooks. I'm always free to help you whenever you need my assistance. Take care and stay safe always!

This is my third month asking the same. 

3 months asking the same, I would like to report this "abuse" but where?

3 months... I now I know I am not the nly one asking the same.

Hello there, @Carolina_Balcazar. I want to ensure you'd able to cancel your account.

I've seen that you've posted on the other thread, and you've mentioned that the Admin User is not working. 

To ensure to cancel your account, let me get the help you need first so you can sign in to your account. 

To start, I'd like to verify if you still have access to the phone number on file? If yes, here's what you'll need to do to get back on track:

1. Go to our sign in help page.
2. Enter the phone number, then click Continue.
3. Check your phone for a message from Intuit or QuickBooks. 
4. Enter the code we sent and follow the onscreen instructions.
5. Reset your password when prompted.

Once you're login, to cancel your account, here's what you'll need to do:

1. Go to Settings ⚙ and select Account and Settings.
2. Select the Billing & Subscription tab.
3. In the QuickBooks section, select Cancel.
4. Follow the steps on the screen to cancel your subscription.

For more guidance, feel free to check out this article: Cancel your QuickBooks Online subscription or trial. 

However, if you're still unable to cancel, I recommend contacting our Customer Care team. They currently handle cancellation requests. By doing so, they can also help check your Intuit Account login credentials.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

If there's anything else you need help with, please let me know by commenting below. I'm always here to answer any questions you may have. Take care.

I need refund please 

Thanks for joining the thread, @Naki. I want to help get your refund.

Usually, you're eligible for a refund if you purchased QuickBooks Online (QBO) within 60 days of the purchase date under our satisfaction guarantee. However, there are a couple of exceptions:

• If you purchased QuickBooks through Google Play or Apple’s App Store, you’ll need to request a refund from them.

• All refund requests will need to adhere to our QuickBooks refund policy.

You've got two options on how to request a refund. First, you can fill out the Intuit refund request form. For more info, please see this article: Request a refund for your QuickBooks product.

Otherwise, I would be pleased to assist you with this. However, my access is limited only. In this case, I suggest contacting our Care Support team to check your account and verify your information.

You can follow these steps while logged in to your QBO account:

1. Go to Help from the top right.
2. In the Assistant tab, enter talk to a human in the Type something field.
3. When it asks your concern, provide a brief description to get your refund.
4. Click I still need a human and then select Get help from a human.
5. You'll opt to choose to Start a live chat or Get a callback.

To call them at your available time, you can check the support hours in QBO.

If you have other concerns with managing your QBO account subscriptions, feel free to post a comment below. We can always help you here. Have a great weekend!

I can't remember my login or password.

Thanks for becoming part of the Community, Jeany.

You can recover your user ID and reset its password from the sign in screen.

Here's how:

1. Go to the QuickBooks Online log in page.
2. Select I forgot my user ID or Password.
   
3. Follow your onscreen instructions.

If you use an email address or username to verify the account, you'll receive an email with a password reset link. In the event you aren't seeing our emails in your inbox, I'd recommend checking your other folders, such as spam or junk ones. If you're still not finding them, be sure to add us to your contact list and perform our additional troubleshooting steps.

Please don't hesitate to send a reply if you have any questions. Enjoy the rest of your day!

I need to cancel prescription and get refund for Payroll on line. 

I have not used the prescription yet and at this time I'm not going to have any employees. 

I was charged $40.00 on 08/11/21

and $29.99 on 08/17/21