Finally able to connect this morning.

Okay, this is getting ridiculous.  I still can't connect to the Navy Federal bank accounts (error 106).  There are some users who have indicated they have been able to sign in for over a week. Why hasn't this problem been solved for all users?  The last time I had an update from the QB engineers was June 5th.  That email indicated that the next scheduled update was June 16th.  Why hasn't this fix been applied to all users?  

Hello there, @sritter.

This is not the kind of impression that we want you to feel in connecting your bank account in QuickBooks Online (QBO). 

You’re right that the investigation was scheduled for an update on June 16, 2023. However, this update refers to its status. The status could be "in progress," which means our engineering team is still working on a fix, or another way around.

I have checked this on our system, and the investigation has been closed as resolved. Our engineers have looked into the issue of seeing bank error 106, and our product team has determined that your financial institution is blocking our access. We have opened communication with the financial institution and are working to resolve this issue. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

Once fixed, your bank transaction will start downloading automatically. In that instance, you can start categorizing and matching them and reconcile them afterward.

Keep me posted on the outcome of your contact with our phone support team. I want to ensure that everything is being taken care of. Have a good one!

I'm really confused.  Why is this this investigation "closed" when it is not fixed?  If this investigation is "closed", why is there ongoing conversations with Navy Federal to resolve this issue?  And why have some users found the problem fixed while others haven't?  If it is truly a Navy Federal issue with them blocking QB access, then wouldn't all users be impacted?  It's really hard to not feel like the engineers are blaming Navy Federal, instead of fixing the problem.

Still not fixed.  Talked to Navy Federal for 1.5 hours yesterday, and I'm not convinced it is their issue.  Could someone from QB please give an update?

Experiencing the same error code (106) until now isn't easy. It's understandable that you're unsure whether the problem lies with Navy Federal or elsewhere, sritter. 

I want to express my sincere appreciation for your dedication in reaching out to your bank and diligently gathering all the necessary details regarding the error code. I'm here to inform you that the investigation about error 106 for the Navy Federal Credit Union in QuickBooks Online has been successfully resolved. This signifies that you should now be able to effortlessly link and download your transactions, just like all other users.

While it's important to address the possibility of the issue being related to Navy Federal on your end, it's also worth considering other factors. Still, I recommend waiting for further updates from your bank. Accurate information can help us provide effective solutions with Navy Federal.

Once verified that there's no ongoing issue on their end, we need to conduct further investigation on this by contacting our Support Team. Log in to your QBO account> Help icon> Contact us.

In addition, I would like to recommend that you visit an informative article that provides helpful tips on resolving bank error 106 in QuickBooks Online: Learn how to fix bank error 106 in QuickBooks Online.

Rest assured that you can always return to this conversation at any time to provide updates or seek further assistance. The Community is committed to offering ongoing support and assistance. Take care of yourself and stay safe during these times.

From where I sit, aka the consumer, aaka the subscriber PAYING for the service, it is extremely insulting to have moderator after moderator (dozens in all) post that the issue has been resolved.  It is even more insulting for these same several dozen moderators to post the same cut and paste "here is how you link your account" tutorial.

I would offer that while you as a moderator, on behalf of Quickbooks, may have IDENTIFIED a solution, it should not be considered RESOLVED until your customer is satisfied that the issue is in fact no longer an issue.

I'm not sure why this forum exists, as not a single moderator contributed anything of value whatsoever to this issue.

Oh joy, connection issues are back again. Finally reconnected after 2 months, worked for 1 week or less. Today, same connection errors mess. Account not found etc. 

Thanks for following up with the Community, MikeT231.

Banking error 106 means QuickBooks is unable to locate your account on the bank's website. This usually occurs when an account is closed. I'd recommend initially confirming that your account is still open and active with the financial institution.

If it isn't closed, error 106 can also occur when a wrong bank is selected to connect with. You'll want to try signing in on their website first. In the event you're able to log in successfully on their site, make sure you've tried all connections using your financial institution's name, website, and login URL when setting up the account's connection to QuickBooks.

If you continue receiving error 106, I'd recommend getting in touch with our Customer Care team and referring to our most recent investigation's case number (INV-88411). They'll be able to pull up your account in a secure environment, conduct further research with you, and look into reopening the investigation if necessary.

I've also included a detailed resource about working with bank error 106 which may come in handy moving forward: Fix bank error 106

I'll be here to help if there's any questions. Have an awesome day!

Okay, my understanding is that INV88411 has been closed (and many moderators have mentioned this earlier in this discussion).  On my sixth discussion with QB customer "service", I was told a new investigation was opened (INV87194).  Please resolve this issue!  There really is no reason this should be going on for as long as it has.  And now I have received an email informing me that rates are going up.  Hmmm.  

ZackE ...... if you aren't going to read through a thread first might I kindly suggest you not post?

The information you provided is as insulting as it is useless.

Thank you, Neil

I agree... the problem has returned ... and moderators posting canned responses without understanding the thread is insulting. Do they think we are just stupid? That is the received message.

Please fix this. This connection error has gone on for weeks with only a temporary reprive. Now it is again broken.

Same. It was fixed for the past week for me. Getting the same error, account not found as previously. 

Okay, it worked today for me.  When it linked, duplicate accounts were incorrectly set up.  I had to unlink the old accounts, then merge the two accounts together.  The new accounts had opening account balances created, so those entries had to be deleted.  Don't know how long this fix will last, but fingers are crossed.

Ok... not OK again....

as of last evening the bank connection is broken again. Same symptoms as before... we do the 2-factor authentication with Navy Federal, I get the text and enter it into the window and then it breaks.

One would think the engineers had something that would flag repeating errors so they could fix it.

This is very frustrating. I'm a patient man, but about at my limit.

I can't afford to be patient ... I'm headed back to Somalia and these folks can't find their collective arses with either hand.

Thanks for nothing QB.

Yep, system is down again.  Was working for a couple of weeks - now back to Error 106.  QB let us know the timeline for fixing the issue you already fixed.

Well, dang.  Mine worked for just a little more than 24 hours.  Now the reconnected accounts can't be found.  This is ridiculous.

MBLITZ ~ I'll sleep so much better tonight knowing that each and every one of the 500+ moderators on this thread will happily inform us that the issue is "resolved."

Their understanding of the definition of that word and mine differ.  Substantially.

This morning the 2 factor authentication (text me a code) appears to work (sometimes.. sometimes it gives error).  Sometimes, I get the screen that says all is good and QB is importing latest transactions, but nothing ever updates.

Bank website and QB still not matching and no transactions are importing.  It looks like something may have been adjusted in the code, but not a total fix.  I hope they didn't check the issue as complete yet..

I appreciate all your efforts in fixing the bank transactions problem, @ScottBock. It's our priority to ensure your bank and QuickBooks transaction match. This way, your books, and reports remain accurate. 

I've checked the investigation, and the current Navy Federal Credit Union issue has already been resolved. Since the problem persists on your end, I'd recommend calling our banking team. They can re-investigate again and provide a permanent resolution as soon as possible. On top of that, they can communicate with the bank to work together if needed. 

Here's how:

1. Go to the Help menu and select Search.
2. Choose Contact Us.
3. Enter your concern in the field and click Continue.
4. Hit Start chat or Get a call and complete the needed information.

Make sure to reach them within business hours to ensure a swift response. 

In the meantime, manually import the transaction into QuickBooks. This way, you can categorize them accordingly. For more details, see the following articles below: 

• Manually upload transactions into QuickBooks Online
• Import bank transactions using Excel CSV files

Once everything is all set, feel free to review this handy resource for your guide in reconciling your accounts seamlessly: Reconcile an account in QuickBooks Online.

Furthermore, check out the following links below to guide you on how to resolve missing transactions in your account: 

• What to do if you get a bank error or can't download transactions in QuickBooks Online
• What to do if you can’t find downloaded transactions in QuickBooks Online

As always, you can contact us anytime you need anything else when working on the software. We're always here to help and offer our guidance again. 

MichelleBh 

You're kidding, right?  Please read the thread... it is not just me having problems again....so it is not a user issue. It was fixed and is now broken again.

MicheleBH and all other moderators must be bots.

Please add me to the notification list for any updates and when the issue is resolved. I lost my connection to NFCU today and have gone through all the troubleshooting steps to get reconnected, but was unsuccessful in doing so.