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B
bloom
November 8, 2018
Question

Duplicate transactions from chase

  • November 8, 2018
  • 1 reply
  • 6 views

Hi, 

There is an issue with Chase bank connection. It downloads duplicate entries. I've deleted all transactions and reconnected and the issue persists. I have a 2 employee credit cards, so I've created a master credit card account and the 2 cards are subs of the master. 

 

Please advise how to resolve the duplicate transaction issue. I don't want to manually go through and exclude all the duplicates, there is just too many!

1 reply

SophiaAnnL
SophiaAnnL
Level 5
November 8, 2018

We've received reports about duplicate transactions with the Chase bank, Bloom.

Right now, our engineers are closely working with your bank to resolve this issue for you. While we don't have a workaround yet, it would be best to contact our Customer Care Team. They can add you to the list of affected users, so you'll receive an update when this is resolved.

You can get our phone number by following these steps:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click Solving issues & error messages topic.
  4. Click the Banking sub-topic.
  5. Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Don't hesitate to let me know if you need anything else.

B
bloomAuthor
November 10, 2018

Thanks for the update. Please escalate this as it's cause havoc in our balance sheets. Simply excluding the duplicates is not fixing the problem and the balances are all off. 

Thanks,

B

    M
    martis17
    March 2, 2020

    I just gave this feedback to their survey.  Not that it will matter...

     

    The reason the forum is not for me, or anyone else, is because the people who work for QB are incompetent. The issue of duplicate transactions from Chase is over a year old. Read your own thread. The answers are garbage. An accounting software company recommending to delete transactions. The level of support is terrible, and the moderators answering are really giving unintelligent answers.


    Just had this problem occur for me and it is hugely frustrating for me to see that it's been a whole year since the issue has been brought up and the QB Robo-Admin just give the same stock responses that do not work, repeatedly. Unfortunately, I believe you are spot on as far as following the money on the different platforms. Disappointing. Sorry you've had to struggle with this for the past year, but appreciate your persistence with them and updating this thread.

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