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B
bloom
November 8, 2018
Question

Duplicate transactions from chase

  • November 8, 2018
  • 1 reply
  • 8 views

Hi, 

There is an issue with Chase bank connection. It downloads duplicate entries. I've deleted all transactions and reconnected and the issue persists. I have a 2 employee credit cards, so I've created a master credit card account and the 2 cards are subs of the master. 

 

Please advise how to resolve the duplicate transaction issue. I don't want to manually go through and exclude all the duplicates, there is just too many!

1 reply

SophiaAnnL
SophiaAnnL
Level 5
November 8, 2018

We've received reports about duplicate transactions with the Chase bank, Bloom.

Right now, our engineers are closely working with your bank to resolve this issue for you. While we don't have a workaround yet, it would be best to contact our Customer Care Team. They can add you to the list of affected users, so you'll receive an update when this is resolved.

You can get our phone number by following these steps:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click Solving issues & error messages topic.
  4. Click the Banking sub-topic.
  5. Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Don't hesitate to let me know if you need anything else.

B
bloomAuthor
November 10, 2018

Thanks for the update. Please escalate this as it's cause havoc in our balance sheets. Simply excluding the duplicates is not fixing the problem and the balances are all off. 

Thanks,

B

    T
    TColumbia
    November 25, 2019

    Hello

     

    I am the initiator of the original post regarding this problem.  This has been a problem for over a year.  It is clear they are not going to fix it.  I believe that the effort is to move people over to QB online, as that is a recurring revenue play.  The idea that QB would provide guidance to "delete the duplicates" is really astounding.  If you were to tell an auditop that you are regularly deleting transactions, get ready for more questions. The fact that somewhere last summer the moderator claimed this was fixed is equally astounding.  Unfortunately, QB is one of the most compatible for other platforms.  I have mitigated the problem by carefully downloading ONLY transactions from a specific time period, and I do not download the current date.  I leave a 5 business day gap, so as not to miss transactions that may be delayed, and therefore missed, if you were to download up to and including the current date.  Hope this helps, as QB will not.  


    I just gave this feedback to their survey.  Not that it will matter...

     

    The reason the forum is not for me, or anyone else, is because the people who work for QB are incompetent. The issue of duplicate transactions from Chase is over a year old. Read your own thread. The answers are garbage. An accounting software company recommending to delete transactions. The level of support is terrible, and the moderators answering are really giving unintelligent answers.

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